Small and Medium Enterprise Administration Ministry of Economic Affairs

1. 2009 CACCI Chamber Operations Course Policy to Promote SME Innovation in Taiwan Small and Medium Enterprise AdministrationMinistry of Economic Affairs August 11, 2009

2. Outline of Presentation • Foreword • SME Development in Taiwan • Policy to Promote SME Innovation in Taiwan • Conclusion

3. I. Foreword About Taiwan Area: 36,000 sq. km Population: 22.95million Per Capita Income: US$17,294 Foreign Trade（goods）: World’s 18th largest trading nation* Number of Enterprises: 1.27 million Number of SMEs: 1.24million Ratio of SMEs to All Enterprises: 97.6% *Statistics in 2008

4. Joined WTO Jan 2002 2010 1950 1960 1970 1980 1990 2000 Labor Intensive Industry Creative R&D Industry Light Industry Heavy Industry Strategic Industry Hi-Tech Industry Taiwan Economic Development Stages Source: Directorate-General of Budget, Accounting and Statistics, Executive Yuan, R.O.C.

5. 1.Economic Development – Vision and Implementation Strategy Vision Drivers Positioning Implementation Strategy • Healthy industrial development Global Innovation Center Internationalization • Strengthening R&D capabilities • Revitalizing SMEs Global Economy Island Asia Pacific Trading Hub • Improving the investment environment Technology development • Promoting the Skynet Project • Implementing the Whale Project Diversification Operational Headquarters for Taiwanese Enterprises Operating Overseas • Developing cross-strait economic and trading links • Developing sustainable energy

6. 2. Why Taiwan Matters – Taiwan’s Sources of Value WHY TAIWAN MATTERS？ Taiwan’s New Positioning Global Innovation Center Asia Pacific Trading Hub Operational Headquarters for Taiwanese Enterprises Operating Overseas • Changing Taiwan’s positioning within the hi-tech product supply chain from manufacturing center to innovation center • Giving technology innovation priority within Taiwan’s economic policy, and taking technology and product innovation as the core element in productivity and competitiveness • Developing Taiwan as an Asia Pacific region platform for trans-national operation, resource integration, financial services and logistics • Providing the funding, manpower, technology and operational management support that Taiwanese enterprises need to develop global markets, thereby helping Taiwanese firms to grow both at home and abroad

7. II. SME Development in Taiwan 1. SME Vitality and Contributions • Taiwan's economy is driven by SMEs, which account for 97% or more of all companies and play an important role in stabilizing the labor market. • SMEs are thriving: over 40% have been in business for more than 10 years. They have successfully weathered environmental and structural changes and some have even become leading international companies. • SME Annual Statistics Data source: White Paper on Small and Medium Enterprises in Taiwan, 2008

8. 2. Problems Faced by SMEs Globalization and rapidly advancing technology bring increased competition • Difficulty obtaining capital • Insufficient R&D capabilities • Problems with upgrade and transformation • Weak sales performance • Encourage new generation of entrepreneurs • Actively develop local enterprises Small, relatively weak SMEs need assistance to improve managerial competence and competitiveness. Working closely with larger companies to create high value added supply chains. Foster new SMEs to fill in the gap created byindustrial migration Balancing local growth, bridging the urban/rural gap Note: SMEs also face changing regulations and difficulties obtaining information, talent, and land.

9. 3. Guidance Principles and Systems Outstanding, award-winning companies, primarily publicly held Approx. 1~3% Maturing companies, primarily limited liability companies, assisted by 11 guidance systems Maturing companies Approx. 27~34% Assist with start up and incubation of new generation SMEs with high growth potential Primarily sole-proprietorships or partnerships; collective guidance for local industries, small loans, and small startup loans. Micro-companies (approx. 65~70%) 11 Guidance Systems Pollution prevention Partnerships Entrepreneurship Quality improvement Financing Operations management Industrial Security R&D Production technology IT management Marketing and sales SMEA Bureau of Foreign Trade, Department of Commerce Industrial Development Bureau, Department of Industrial Technology

10. 4. The Current Status of SMEs in Taiwan Source: White Paper on SMEs in Taiwan, 2008.

11. 5. Criteria for Identifying SMEs SMEs Micro Business SECTORS Basic Exception Manufacturing, Construction, Mining, Quarrying Capital < US$2.3 Million Employees < 200 persons Employees < 5 persons Commerce, Service Preceding year revenue < US$2.9 Million Employees < 50 persons

12. 6. SME’s Development Policy Formation in Taiwan Trends of Industrial Development and Transformation Innovation Drive (Knowledge) Investment Drive (Capital) Resource Drive Current Stage Of Taiwan Years

13. 7. Government Assistance (1) After getting the assistance measures of management, financing & credit guarantee, etc., many SMEs become large enterprises. (2) Among them, 226 enterprises listed on Taiwan Stock Exchange market, 276 listed on OTC Securities market, 141 listed on Emerging Stock Securities market. (3) For example, acer and Foxconn are the benchmark enterprises.

14. Positive Recycle of Economic Development 8. Relationship of Entrepreneurship & Economic Growth Transformation and Upgrade Economic Development & Growth Existed Enterprises Closed Straits and Predicament Moved out Enterprises and Industries Replenish Establish another new business Emergence of new SMEs with technology-oriented & high added value Start-Ups

15. Award Strategy Top SMEs, Incorporation Co., 1~3% 1. National Award 2. Rising Star Award 3. R&D Award Middle Layer of SMEs, Limited Co., 27~34% mechanism for supporting entrepreneurial activity & innovation Guidance Strategy 11 Guidance Systems Start-up SMEs Enterprises Grouping Strategy 1. Mutual Cooperation 2. Industry Cluster 3. Local Cultural Industry 4. Financing Programs Foundation of SMEs 65~70% 9. Policy Formulation for Fostering SMEs (1)Philosophy – Service, Minding, Esteem, Awareness

16. (2) Vision and Strategies Creating a healthy environment for the development of SMEs Building a platform for enterprise start-up and incubation Enhancing SMEs’ information technology capability Creating an environment beneficial to the establishment and growth of SMEs Integrating the SME financing mechanism Strengthening the SME management guidance function

17. Local Innovation Systems and SMEs III. Policy to Promote SME Innovation in Taiwan • Local innovation system is the fundamental mechanism to enhance the capacity of innovation in local areas. • The main actors in this system include local governments, industries, research institutes and universities.

18. To strengthen the operation of local innovation system, Local Innovation System Encourage joint ventures between local businesses and universities. Strengthen local industrial clusters Governments need to Enhance communication between local innovation units through ICT

19. 1. Promoting Industry-Academia Cooperation (1)The obstacles to industry-academia cooperation Industry Academia Cooperation Academic research findings are mostly categorized and summarized in accordance with academic requirements; they are not easily accessible to SMEs. Solutions University incentives tend to gear toward academic excellence; hence, the R&D momentum at academia does not always meet industry needs. Obstacles Solutions There is a lack of mechanism to integrate the resources in academia and industries.

20. (2) Valley of Death for Commercialization of Academic R&D Results • Lack of marketability for R&D results • Insufficient capabilities of resources at universities for commercialization • Attitudes and willingness of professors and students • Talent loss and disruption of R&D outcomes Existing R&D Resources Existing Commercialization Resources Resources Business Opportunity Business Product Gap Between Product Development R&D Business Planning Commercialization Level of Development Source: The PDMA Toolbook for new product development

21. Vision Doubling the business contribution to University’s R&D funding 10% MOE NSC MOEA 5.8% NT$1.85 billion / NT$32.1 billion 2004 2005 2010 Doubling the Performance Doubling University’s Income from IP transfer 1% 0.6% NT$0.162 billion / NT$26.7 billion 2005 2010 Doubling the Number of Start-ups Cultivated by university 707firms 1997 (10 years) 2006 (4 years) 2010 2005~2010 (3) The Vision: Doubling the Performance of Industry-Academia Cooperation 1,507firms

22. (4) Strategies for the Coordinated Promotion of Industry-Academia Cooperation Education Department– Investment of NT$91 million in the Plan for Improving the Performance of Industry-University Collaboration Projects Universities R&D Science Technology Product IP Performance IP Performance IP Performance Technology Transfer Start-ups Value Activities Technology Transfer Cultivating Start-ups Sci-Tech Department – Investment of NT$150 million in the Plan for Strengthening the Creation of Value and IP through Industry-University Collaboration Economic Department – Investment of NT$201 million in the Plan for Industry-University Collaboration, Start-up Cultivation and Value Creation

23. 2. Benchmark-Promoting Framework Promoting the New Business Developing Contest SME Start-up and Innovation Service Centers in Northern, Central, Southern and Eastern Taiwan Entrepreneur Lab Program Business Start-up Contest/Guidance R&D Grant/Investment Intermediary Service/Value-Added Industry Cluster Consulting Service Technology Transfer/Patent New Business Development Follow-up Service Idea Innovation Enterprise Value Creation Early Fund-Raising Incubation Supporting Service Business /Commercialization Regional Innovation Integration IndustryTailor-Made Service Management Supporting Courses on Business Start-up Industry-Academia Cooperation on R&D Platform for Integrating Research Resources for Industry-Academia Cooperation Increase Value-Added of Incubation Through Industry-Academia Cooperation

24. B. Technologically Adopt SMEs by academia A. Integrate R&D results and information of academia and industries 2-1 Platform for Integrating Research Resources for Industry-Academia Cooperation Activities Foundation Building Industry Support 2 1 Value of Platform for Cooperation between academia & Industries 4 3 C. Establishment of regional entrepreneurial and innovative service centers New Business Development Valued-added services D. Promoting the New Business Development Benefits

25. A. Integrate R&D results and information of academia and industries Sub-Plan 2 Planning of Superior IP Management Systems Sub-Plan 3 Establishment of R&D Results Integration and Utilization Platforms Sub-Plan 4 Planning for the Promotion of Sub-industry Cluster Formation R&D Projects Initiated by Academic Institutions and Government Agencies Industry and Product Structure Data Architecture Results Mix and Industry Relationships Appraisal Designing shared R&D management mechanisms Analysis of Global Industry Networks, Value Chains, Supply Chains and IP Identification and management of outstanding R&D results Research Results Management Systems (Individual Agencies and National Systems) Converting research results into high-quality IP Identification of Sub-industry Cluster Formation Opportunities and of Companies that Could Participate in Such Clusters Research Results and IP Search Platform Sub-Plan 1 Foundation and University Research Capabilities Platform Planning Support and Subsidies for Start-ups with Significant Potential, and for Their Development as Model Firms

26. B. Technologically Adopt SMEs by Academia Upgrading and Transformation Growing Strong R&D Stage Small Business Innovation Research (SBIR) New Projects Value-added Applications (Phase 2+) Innovative Technology and Services Current Projects R&D (Phase 2) Current Projects Preliminary Research (Phase 1) New Projects University Adoption of SMEs to Provide Support for Technology Development (SBIR Phase 0) Foundations provide support for the promotion of R&D alliances Leveraging the Capabilities of Research Institutions Helping SMEs to develop applications for and commercialize their research results Leveraging the R&D Capabilities of the University Sector Helping SMEs with limited R&D capabilities to undertake technology development projects Problems with existing programs Our SMEs often lack the skills need to draw up technology development plan proposals Limited success in commercializing the research results achieved by SMEs R&D Roadmap 6 months 6 months 1 – 2 years 1 year

27. C. Establishment of Regional Entrepreneurial and Innovative Service Centers Regional Service Centers (Future) SME Entrepreneurship and Innovation Service Centers in Northern, Central, Southern and Eastern Taiwan • Northern Region Alliance: • Southern Region Alliance: • Central Region Alliance: • Eastern Region Alliance: Foundations (Technology Development and Specialist Services) Existing Support Network Incubation Centers (100) CYCDA Service Centers (21) SME Service Centers (24) • Creation of the Regional Service Centers: • Regional service centers will be established at incubator centers that possess significant service provision capabilities, or at foundations under the supervision of this Ministry.

28. Central Taiwan Northern Taiwan Southern Taiwan Eastern Taiwan SME Entrepreneurship and Innovation Service Center Nankang Software Incubator, SMEA Central Taiwan Science Park Campus Feng Chia University Stone and Resource Industry R&D Center Kaohsiung Software Incubation Center, SMEA

29. D. Promoting the New Business Development A. Funding Support for New Business Development Competitions B. Guidance and Training Provision for New Business Development Goals 1).Transforming the new ideas and research results achieved in industry-university collaborative projects into new businesses that can create new value. 2). Establishing mechanisms to integrate the activities of competitions for new business establishment. Targets 1). Helping 100 innovation projects to receive guidance and training support. 2). Creation of 15 new start-ups.

30. R&D Results Research institutes (Scientific Projects) Rise in number of new ventures Increase in quantity Value-added incubation project Cooperation between academia and industry 1,500 new businesses by 2011 707 new businesses incubated by 2006 Entrepreneurial info & capital Improveincubationenvironment Construct incubation networks Develop incubation professionals Value-added incubation project Cooperation between academia and industries Innovative SMEs with global competitiveness Enhancement in quality University R&D (cooperation between academia and industries R&D Results 2-2. Increase Value-Added of Incubation Through Industry-Academia Cooperation A. Project Goals

31. Service. Minding. Esteem. Awareness B. Project Structure Value-added incubation project With cooperation between academia and industries (2008-2011) Develop Incubation Professionals Improve environment for development of incubation Construct incubation networks Enhance service capacity of incubation networks Draw the Strategy in improvement of incubation Manage talent pools of incubation managers and professionals Establish cooperation model for academia and industries Establish an expert community of innovation and entrepreneurship Develop certification system for professionals Promote incubation policies and benefits Increase the number of new businesses Establish best practices in innovation and entrepreneurship Administration & Management Subsidies to incubation centers, public and private Platform for incubation networks Incubation network for green industry Introduce businesses into incubation centers Incubation network for digital life industry Assist in applying for external resources Incubation network for healthcare industry Organize seminars and workshops Incubation network for wireless broadband industry

32. Service. Minding. Esteem. Awareness Accounting firms, law firms and patent firms SME SME Financial institutions & Venture Capitals Incubator A Industries SME Universities, colleges, research centres, test centres Incubation network (New issues/ Key focuses Incubator B SME Incubator C Public research institutions SME Branding assistance & marketing mix SME a. Construction of Incubation Networks C. Project Contents & Expected Outcomes Incubation Networks New Ventures

33. Service. Minding. Esteem. Awareness Promotion of incubation policies and benefits Strategies in improvement of incubation results Establishment of an expert community for innovations and entrepreneurship Improvement of incubation & development environment Incubators Professors/Researchers New Businesses b. Improvement of incubation & development environment Structure

34. Service. Minding. Esteem. Awareness c. Development of Professionals in Incubation Structure Certification System Managers Professional training curricula Career planning Incentive system Councilors Professional competences R&D Marketing Management IPs & Patents Industry Analysis ……

35. 2-3 Regional Centre of Expertise • Rationale • Positioning Regional Industry Investment in infrastructure and industry guidance Regional economic development • Mission • Utilize high level knowledge and professionals as resource for business operation, job creation and regional development • Strategy • Establish favorable environment for product innovation and commercialization • Build the mechanisms for the collaboration among industry, academia, and research institutes • Coordinate local, regional and economy’s resources to strengthen technology development • Encourage technology cooperation among regional center of expertise

36. Framework Regional Centre of Expertise Regional Innovation System, RIS Integration of regional innovation resources Promotion of regional public-private partnership Platform for regional entrepreneurship financing Promoting Regional Clustering of regional industry innovation

37. 3. SME Innovative and Integrated Service Program on Industrial Clustering (SIISPIC) Program Structure Developing Key Industrial Clusters Study the need of the key industries SIISPIC Provide tech/ commercialization services Tech- intensive Clusters Provide integrative marketing service Provide enterprise resource planning Service Enhancing Innovative Integration of Industrial Clusters Assist firms to use knowledge service Knowledge Intensive Clusters Foster the development of knowledge-intensive service Encourage SMEs to outsource Knowledge service Building platform for information sharing and business matching Building Service Network

38. 3. SME Innovative and Integrated Service Program on Industrial Clustering (SIISPIC) Objectives of Sub-programs Objectives of the Overall Program A Establish 110 innovative SME Clusters B 110 cases of technology /commercialization assistance and NTD 1.1 billion R&D input C Assist 2000 SMEs in using knowledge intensive outsourcing service D Increase revenue ofknowledge service providers, SOHO, innovative SMEs and information service providers by total NTD 28 billion

39. 4. Start-up and incubation Strategy Key measures Description Create an advanced incubation environment Establish an SME start-up/incubation platform Create a professional incubation network Innovation incubation Promote integrated industry/academic cooperation Train professional HR talent Start-up consulting/training/new business awards Entrepreneurial and industry/academic research database Start-up assistance Start-up competition/R&D commercialization guidance Northern, Central, Southern, Eastern start-up innovation service centers SME leadership training HR training SME learning center SME technical R&D training Participate in regional and multilateral SME organizations (OECD, APEC, ISBC…) International affairs Strengthen bilateral SME cooperation

40. (1) Development of an Outstanding SME Incubation Environment A. Current Status a. There are a total of 110 incubation centers in Taiwan (Note: the Kaohsiung Software Park and Hsinchu BioMedical Science Park are still at the planning stage), of which 62 were receiving funding support from the Small and Medium Enterprise Administration in 2008. b. So far, 45 companies that “graduated” from incubation centers have secured stock market or OTC listing. They include Gemtek (telecommunications), AAT (IT/electronics), United Biotech (biotechnology), Hedonist Biochemical Technologies (biotechnology), and Eye Center (medical). c. Incubation centers have contributed to the securing of 1,944 patents, the implementation of 848 technology transfer projects, the creation of 79,800 new jobs, and investment totaling NT$66.9 billion. d. Companies located in incubation centers have submitted a combined total of 786 SBIR (Small Business Innovation Research) project applications, of which 581 (73.91%) were approved. Geographical Distribution of Incubation Centers No. of incubation centers Northern Taiwan Central Taiwan Southern Taiwan Eastern Taiwan Outlying Islands Northern Taiwan Central Taiwan Southern Taiwan Eastern Taiwan Outlying Islands The Sectors to Which the Companies Cultivated in Incubation Centers Belong ICT and electronics 5% 6% Biotech and medicine 7% 31% Machinery and electromechanical 8% Household goods and chemical industry Environmental protection Other Tourism and leisure Arts and culture 10% 20% 13%

41. B. Promotional Methods a. Helping to ensure the healthy development of incubator centers • Incubation centers established to cultivate Taiwan-invested enterprises in overseas markets • Encouraging foreign companies to locate themselves in Taiwan incubation centers • Forming ties with “twin” incubation centers in other countries • Establishing incubation centers overseas • Stimulating the development of specialized incubation centers • Networked incubation centers • More effective start-up cultivation International Incubation Network Effective integration with international supply chains • Wireless broadband industry • Healthcare industry • Digital lifestyles industry • Green industries • Cultural and creative industries • SOPs for incubation centers • Integrated consulting services • In-depth business diagnostics and guidance • Forming industry-specific incubation networks Function-specific Incubation Network Industry-specific Incubation Network Forming alliances and creating synergy • Female entrepreneurs • Micro-enterprises • Entrepreneurial activity by members of Taiwan’s indigenous nations • Aquaculture Specialized Developing niches Integrated with the local community (104 incubation centers throughout Taiwan) Meeting the needs of business enterprises

42. (2) Incubation Center Plan Hsinchu Biomedicine Incubation Center Kaohsiung Software Incubation Center Project 1. Management team: Guidance committee 2. Building procurement: Pricing and contracts have been finalized with Kaohsiung Software Park developer National Town Construction, and delivery is underway. 1. Design fees were set in 2006, but because the planning of the Park was delayed until November 2007, the DGBAS would not agree to an extension. 2. As directed in the reply from the Office of the President’s Secretary-General, the SMEA sent the detailed project plans to the National Science Council in letter No. 0970383609 dated December 19, 2008. Status 1. The Institute for Information Industry has been entrusted with outfitting the incubation center including equipment procurement, company recruitment, and move-in. 2. Expected to open for business in late August 2009. Once the Park's medical center is completed, and the National Science Council approves the Hsinchu Biomedicine Park organizational proposal, then a report can be filed with the Executive Yuan. Based on

43. (3) Cultivation and Certification of Incubation Center Support Staff Planning and designing capability building for incubation center managers Establishment of a National Incubation Center Support Staff Certification System Formulation of certification standards and implementation methods Compilation of teaching materials, reference books and past-paper databases Organizing training courses for incubation center staff Production of digital learning materials Publicizing the achievements of outstanding incubation centers Compilation of case studies of incubation centers in Taiwan Organizing conferences to discuss incubation and start-up case studies Cultivating Incubation Center Support Staff 3

44. (4)Business Start-up Knowledge and Information Platform A. The Three Key Stages of Start-up Guidance Entrepreneurial Consulting Service - Entrepreneurial Consulting Service Center -Start-up Knowledge Base -Start-up Forum / Start-up e-Newsletter -Start-up promotional activities Entrepreneurial Learning Center -Training courses for entrepreneurs -Entrepreneurship lectures -Entrepreneurship conferences Entrepreneurial Lab -Individual guidance for entrepreneurs -Service and technology matching -Follow-up services Toll-free consulting service hotline: 0800589-168 Results Achieved (2004 – 2008) • Entrepreneurial consulting service provided on 44,040 occasions • Cultivation of 10,631 start-up managers • Cultivation of 1,148 new enterprises • Creation of 6,029 new jobs • Stimulating NT$4,458 million in new investment

45. B. Promotional Methods Start-up Promotion Measures Start-up Knowledge Base • “F.A.Q”, and e- newsletters • Teaching manuals • On-line learning materials • Lectures on new trends and new ideas relating to entrepreneurship • Start-up consulting case studies • Consulting database • Model start-ups • Start-up management research communities and periodicals Entrepreneurial Consulting Service 0800-589-168 7000 inquiries per year Start-up Competitions and Start-up Guidance (Pre-incubation) Entrepreneurial Learning Center 900 trainees per year Entrepreneurial Lab Individual diagnostics and guidance 500 instances per year Databases of the results achieved in industry-university collaborative R&D projects Business Start-up Award 12 start-ups Start-up competitions and commercialization guidance Regional start-up and innovation services information

46. 5. Financial Support for Start-Ups (1)Sources of Financing Incubation Fund Account Invest (15%) SME Investment Companies invest Private Funds invest SME Development Fund SMEs & Start-ups Capital Markets Domestic Banks Loans VC National Development Fund Reward invest Guarantee invest SME Credit Guarantee Fund Government Agencies

47. (2) Financing Supporting Measures • SME Incubation Trust Investment Account • SMEs Investment Companies • Entrepreneur Loans for Micro-enterprises • Strategic Alliance with Venture Capital • Various Programs of SMEs Loan • SME Credit Guarantee Fund • Small Business Innovation Research (SBIR)

48. (3)Helping Entrepreneurs to Secure Venture Capital A. Seed Capital / Expansion Financing SME Development Fund Executive Yuan Development Fund Funding Source Small and Medium Enterprise Administration, MOEA Implementing Agency Single contact window Toll-free hotline: 0800-056-476 Investment Services Office Implementation method Start-up Investment and Trust Accounts (NT$2 billion allocated by the SME Development Fund) SME Development Corporation Strengthening implementation of SME investment projects (NT$10 billion allocated from the Executive Yuan Development Fund) Started Oct. 2003 Started Aug. 2007 1.YFY Biotech Management 2.Taian Tech 3.Taiwan SME Incubation Corp. 4.Xu-Bang Technology 5.First Consulting Co., Ltd. 6.Huayang SME Development Corp. 7.Harbinger Venture Management 1.Taiwan SME Incubation Corp. 2.Huayang SME Development Corp. 3.Kuangyang SME Development Corp. 4.Trinity Investment Corporation 1.Mega International Commercial Ban 2.Taiwan SME Incubation Corp. 3.China Development Industrial Bank 4.Huayang SME Development Corp. 5.Industrial Technology Investment Corp. Participating enterprises Investment Services Office service items: 1. Investment consulting service 2. Value-added guidance and training course provision 3. Investment matching 4. Guidance resource referrals

49. B. Loans for New Business Start-up Young Entrepreneur Loans Implementing agency: National Youth Commission, Executive Yuan Targeting young entrepreneur aged 20 – 45. Loan amount: Up to NT$4 million per person per loan (including personal loan of up to NT$1 million) Start-up Loans for Micro-enterprises/ Entrepreneurial Women Implementing agency: Council of Labor Affairs, Executive Yuan Targeting entrepreneurs aged 45 – 65 whose microenterprise has been registered for less than 1 year or female entrepreneurs aged 20 – 65 whose business has been registered for less than 2 year. Loan amount: Up to NT$1 million

50. 6. Enhancing SMEs’ Information Communication Technology e-Commerce SME Supply Chain Management Integration Project Supply Chain Management Industry-Specific e-Commerce Project Online Sales Knowledge Management Promotion Project e-Application Diagnostic Service Knowledge Management SME e-Business Service Project e-Operation Bridging the Digital Divide of the SME Project e-Commerce Communication & Network SME e-Learning Project e-Infrastructure Talent Cultivation SME e-Enablement Talent Cultivation Project Corporation Operation e-Network Service Project Information Portal Micro Business Small Business Medium Business (Below 5 employees) (Below 20 employees ) (Below 200 employees ) • The Guidance Service that’s Always By Your Side, Lifting SME e-Dream off the Ground • Provide e-Business Enabling of Independent Enterprise, Clusters, and Industries.