Workplace Violence Module 2 – Follow-up, Rules and Resources

1. Workplace Violence Module 2 – Follow-up, Rules and Resources February, 2010

2. What This Module Will Cover • What should you do after an incidence of violence at the workplace? • What are the four components of an effective prevention program? • What rules, guidelines and policies exist? • What are some resources available for this topic?

3. Following an Incident of Violence: • Provide for immediate medical and psychological needs. • Notify police and support investigation. • Account for all workers and assure continued safety of those remaining in area.

4. Following an Incident of Violence • Provide site security and assure that no work area is used without adequate staffing • Provide critical incident debriefing to victims, witnesses and others, keeping conversations strictly confidential • Provide accurate communication to agencies, media, and law enforcement

5. Following an Incident of Violence • Workers may need services of an employee assistance program or other counseling services. • Provide follow-up after medical and psychological treatment. • Assure confidentiality and protection from discrimination, to prevent victims suffering further loss.

6. Following an Incident of Violence • Assure a detailed investigation is performed by safety committee or employer • Include all incidents and near misses • Do not delay, important evidence can be destroyed • Focus on fact-finding • Keep detailed records

7. Investigation Components • Collect facts on who, what, when, where and how incident occurred. • Get witness statements, photograph damage/injuries. • Identify contributing causes. • Recommend corrective action. • Consider changes in controls, procedures or policy.

8. Four components of an effective workplace violence prevention program • Management commitment and worker involvement • Worksite analysis • Hazard prevention and control • Safety & health training

9. One law (RCW 49.19) and several Labor & Industries rules or WACs apply to the hazards of violence in the workplace (WAC=Washington Administrative Code) • Slides 9-15 : Existing DOSH rules that apply to workplace violence • Slides 16-22: Governor’s Executive Order DOSH Directives Workplace violence workbook Additional information Laws, Rules, Guidance and Governor’s Executive Order

10. Safety & Health Core Rules For All Businesses ALL employers must provide a safe workplace and develop a formal accident prevention program Link to Core Rules The Accident Prevention Program is where employers need to address workplace violence hazards

11. Core Rules - Safe Workplace Rules • If you need a workplace violence program, the following rules will apply to you: • WAC 296-800-11005 Provide a workplace free from hazards that can cause injury or death • WAC 296-800-11010 Provide and use safety devices and practices • WAC 296-800-11035Establish and enforce rules that lead to safe workplaces.

12. Core Rules - Accident Prevention Rule • If you need a workplace violence program, the following rules will apply to you: • WAC 296-800-14005 The employer must develop a written accident prevention program • WAC 296-800-14025 Your program must be “effective in practice.”

13. Core Rules - Personal Protective Equipment • If you need a workplace violence program, the following rules will apply to you: • WAC 296-800-16005Identify hazards and determine if Personal Protective Equipment (PPE) is necessary • WAC 296-800-16015 Select appropriate PPE • WAC 296-800-16040 Require employees to use PPE

14. Recordkeeping Rules • Employers are required to keep records of injuries and illnesses on an OSHA 300 Form • WAC 296-27-01101 Records of Occupational Injuries and Illnesses

15. Rules for Late Night Retail • Late Night Retail Worker Crime Protection Standard WAC 296-832 Provides specific directions to retail businesses that operate between 11:00 PM and 6:00AM Note: Restaurants, hotels, taverns and lodging facilities are notcovered by this rule

16. Governor’s Executive Order • If you are responsible for safety policies in a State Agency or Institute of Higher Education, you must follow: Governor's Executive Order-Violence in the Workplace Creative Commons Photo from wikimedia

17. Guidance: WRD’s • There are two Washington Regional Directives (WRD’s) on workplace violence • WRD’s provide guidance to DOSH consultation and compliance staff when applying rules and regulations • They don’t substitute for rules or create new obligations for employers The two Washington Regional Directives are: Violence in the Workplace – WRD 5.05 Workplace Violence Prevention in Health Care – WRD 5.07

18. Guidance: WRD’s Link to RCW 49.19

19. WRD – Healthcare (5.07) Creative Commons Photo from wikimedia

20. Resources: Workplace Violence Workbook Link to workbook

21. Forms from Workplace Violence Workbook • Assault Incident Report FormEmployees to report any threatening remark or act of physical violence whether experience or observed. Form is voluntary and confidential. • Threat and Assault Log To summarize and characterize reports of threats and assaults over a year. This is helpful when considering need for additional assessment, prevention measures or training. • Employee Hazard Assessment Survey Form Use for periodic surveying of employee ideas and gathering suggestions on your WPV program. [Form information can be private and confidential]

22. Links to Additional Internet Resources • OSHA - Workplace Violence • Bureau of Labor Statistics (BLS) • IACP Workplace model programs • National Institute of Occupational Safety & Health (NIOSH)- Occupational Violence • US Office of Personnel Management - Workplace Violence • National Criminal Justice Reference Service – Workplace Violence

23. Acknowledgements All photos and graphics courtesy of Microsoft clipart except slide # 16 & 19 – photos courtesy of Wikimedia Commons Image obtained from Wikimedia under Creative Commons Attribution ShareAlike 3.0 License