UNC General Administration
Shared Services Alliance
Paul Hudy – Asst. CIO IT Infrastructure and Administration: [email protected]
Derrick Murray – Asst. Director SSA: [email protected]
Terry Mayer – Lead Remote Admin: [email protected]
Chris Stefanick – Manager rDBA Services: [email protected]
Business and Technology Application Specialists
UNC Shared Services Alliance (SSA) provides remote hosted banner-based services and centralized information technology support services to participating constituent UNC campuses across the North Carolina system.
In essence, The Alliance offers a way for constituent campuses to bolster campus resources by hosting some or all aspects of their campus Banner environment and other Technology needs.
The Shared Services Alliance was formed as a result of the 1998/1999 UNC IT study. It was officially formed in March 2000 with approval by the BOGs. Banner was acquired July 2002.
The remote DBA services were started by SSA for 7 initial campuses then expanded to 9. Soon following, due to significant resource restraints, UNC School of the Arts called upon the SSA to provide Banner Hosting services. In 2010 additional campuses were added to the hosted environment. MCNC was chosen as the datacenter of choice.
From these initial efforts of the SSA, 6 schools are now fully “hosted” operating out of two data centers. Campus participation in Banner Hosting is completely voluntary. A team concept is followed and fully utilized between SSA administrators and campus Banner/IT administrators and analysts.
Expansion of SSA services is expected beginning in 2013 to include further Banner, non-banner, and DR related hosting services. Discussions of those services are currently underway.
Utilizing a centralized “Cloud” concept UNC SSA can offer a hosted campus the following services.
Tripwire Enterprise (Security Baseline Monitoring)
Vfoglight (Application Reliability Monitoring)
FMS (Network Services Monitoring)
RHEL Satellite (Operating System Management)
Webmin (DNS, System Tool Management)
FootPrints (Ticketing Request System, CM tracking)
UNC Shared Services Alliance (SSA) provides “automated” IT reporting that can be used to enhance campus based audit control.
Cutover to DR is preferable to doing the more regular load balance. With LB, performing maintenance on public-facing servers, NCAT must remove each leg from the balance as they prepared to down it, rejoin to LB, move to another leg, etc. By doing the DNS switching between a WDC recovery site and our main site's VM, NCAT basically “kill two birds with one stone” by having it built into their monthly maintenance procedures a process that they are effectively testing their Disaster Recovery Plan for the main website every maintenance weekend. NCAT is currently hosting a public website (www2) failover server to precipitate
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