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How to Reset a Lost Hotmail Password
If you've forgotten your password or have been locked out of your Hotmail account due to unauthorized access, you can use the Microsoft Account recovery tool to reset your password. You will need to have a recovery email, phone number, or verification app associated with your account, or be able to answer a few questions about your account to verify your identity.
Click the "Can't access your account?" link. This can be found beneath the email and password fields.
Select "I forgot my password" and click "Next".
Enter the Hotmail address you need access to in the "Microsoft account" field. Fill out the Catcher and click "Next".
Select a verification method. In order to get access to the password reset page, you'll need to verify your identity with Microsoft. There are several methods for doing so, depending on the contact preferences you have set for your account.
Fill out the questionnaire (if necessary). If you had to select the "I don't have any of these" option, you will be asked to fill out a questionnaire to prove that you are the owner of the account. This is to prevent unauthorized users from accessing your private emails. You will need to provide an alternate contact email address before you start, but if you don't have one you can create one for free. You will be asked questions such as previously-used passwords, account creation dates, and other questions about your account usage. Try to answer these as accurately as possible. These surveys are reviewed by support staff and matched against records to check for accuracy. Receiving a response may take a few days.
Get your verification code. Once you've selected your verification method, retrieve your code to access the password reset page. If you selected email as the verification method, make sure to check all possible locations for the verification email, including Spam. If you are using Gmail or Google Inbox, check the "Updates" section.
Enter your verification code. If you still have the page open, you can enter the code in the box. If you've closed the verification page, you can open it again by starting the account retrieval process over again and choosing the same contact method.
Log into your account. Once your password has been reset, it will immediately become your account password. Use it to access your Hotmail account from the Outlook.com sign in page.
If you face any problem with your Hotmail then you can call Hotmail Support Singapore :+(61) 386580447 or visit our website : http://hotmail.supportnumbersingapore.com