Improving the patient environment – maintaining the momentum. 3 rd December 2008 Ann Close National Clinical Advisor. Overview. The context Importance of the environment Measuring and monitoring Involving patients and the public Value of team working The future.
Patient will use what they can see to make assumptions about what they cannot.
Often the first thing a patient will see is the building and its entrance.
If something is wrong patients will tell at least 10 people…..
If its OK they may tell one or two.