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D E M Y S T I F Y I N G T H E “ I T ” : W HA T A SUPE R IO R VR S I N TE R P R ETE R DOE S

VRS Rese a rch Norm a Lee O ldfie l d , PhD. D E M Y S T I F Y I N G T H E “ I T ” : W HA T A SUPE R IO R VR S I N TE R P R ETE R DOE S. N A T I O N A L V I D E O I N T E R P R E T E R S Y M P O S I U M G A L L A U D E T U N I V E R S I T Y M A Y 2 0 1 0. VRS Research. Introd u ctions Me

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D E M Y S T I F Y I N G T H E “ I T ” : W HA T A SUPE R IO R VR S I N TE R P R ETE R DOE S

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  1. VRSResearch NormaLeeOldfield, PhD DEMYSTIFYINGTHE“IT”: WHATASUPERIORVRSINTERPRETERDOES NATIONALVIDEOINTERPRETER SYMPOSIUM GALLAUDETUNIVERSITY MAY2010

  2. VRSResearch • Introductions • Me • You • WorkshopObjectives • PresentFindings of CompetencyResearchandconsider • Implicationsfor current practitioners • Implicationsforinterpretereducation

  3. VRSResearch • ResearchBackground • Documentedshortage,educationandtrainingofinterpretershasnotkeptpacewiththeneedforboth • Futureinterpreters • Current VRS interpreters 4yrITP Induction Certification 2yr ITP Induction(OJT)

  4. VRSResearch • InterpreterEducationand Training • Movingfromdeontological(rulebased)to • teleological(goal based) • Addingmoreelementsto the basic linguistic approach(environment,participants,dynamics,etc) • Motivesofdoingright(following rules)vsdoinggood(addingvalueandhavingvirtue)is causing conflict • Rhetoricvsdefacto (what wesay wedo vswhat we • reallydo)is surfacinginVRS

  5. VRSResearch • Studyof Experts • Chess:deceptivelysimpletwoplayergamew/alternationofmoves • VRSdeceptivelysimpletelephoneexchange:callerstaketurnsinaprescribedenvironment • Chess:Openingmoves,middlegames,closingsthatare • chunkedandpluggedinaccordingly • VRScallshaveopenings,middlecontent,closingsthatarechunked,schematizedandintuitivelycategorizedbyobjective • Chess:timed • VRScallsareaccomplishedinmostconvenientwaypossible

  6. VRSResearch • Structureof the Study • GroupsofVRSManagers&Trainerstobrainstorm aroundVRSqualities • Identifiedcompetency clusters • NominatedVRSinterpretersforinterviews • VRSInterpreters(Novice,Competent,Expert) • VerbalProtocolAnalysis vs BehavioralEvent Interview • Descriptionsofcompetencies

  7. VRSResearch The CompetencyClusters PersonalEffectivenessSkills CustomerServiceSkills InterpretingSkills TechnologySkills TelecommunicationSkills

  8. VRSResearch • 1E-OrganizationalCommitment • Novice “Ishow up on time…” “itis agreat atmosphere…welaugh,weenjoy the company…”   • Competent • “…(myresponsibility)is the overallmissionof the companyas a whole… • “…a socialresponsibilityforthecompany…”

  9. VRSResearch • 2D: Use of Unilateral Power/Autonomy • Competent • “…whathappensisit’satrustthing.Theytrustmetodomyjob • soIcandoitasIseefit.” • “becauseIfeelsomeresponsibilityformygoalasthecommunicationspecialisttomakethatbarriergoawaytosomeextent.” • Expert • “..andtheabilitytodosomethingrightandnothavetoquestion • yourselfallofthetime…” • “…iftheychallengeyouonsomethingyouthoughtwasan acceptabledecision…”

  10. VRSResearch CompetencyDictionary

  11. VRSResearch InterestingCorrelations • ManagersandPractitioners(asawhole):yes • ManagersandExpertgroup:yes • ManagersandNovicegroup:yes • ManagersandCompetentgroup:no…hmmm

  12. VRSResearch • Rating sheetto validateCompetencyModel • Managerschose Novice/Competent/ExpertVIsand • usedthe ratingsheet tomeasuretheirworkbehavior • Novicescoreswereentrylevel(1-2) • Expertscoreswereexpertlevel(4-5) • Competentscoreswerehigherthanaveragelevel(4-5)…hmm.

  13. VRSResearch • Whatdoesthis meanforyou? • Manager/Trainer • Idlevelsofexpertiseinyourcentersandtargetyourtraining • needs • Usethelanguageofthecompetenciestotalkabouttheworkandestablishprioritiesforyourcenter • VRSInterpreter • Exploretheexpectationsofyourcenter • Usethelanguagetotalkaboutyourperformance • Choosementorsthatsupportyourparticularneeds

  14. VRSResearch • Whatdoesthis meanforyou? • VRSProvider • Identifyyourownrankingofcompetenciesandreconcilethem • withthoseofyourworkforce • Setasidetimetodialoguewithyourstaffaboutexpectations andvalues • Designassessmentscollaboratively • ITP Educators • Emphasizehigher-orderthinkingskillsanddecision-makingusingteleologicalapproachesininstructionacrossthe curriculum

  15. VRSResearch ContactInformation NormaLeeOldfield, PhDNormaleeoldfield@hotmail.comnoldfield@troy.edu 704 4437883 Desk

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