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Effective Community Governance Model

Effective Community Governance Model. May 2005 Micro-Presentation For NAPC-CIC by Paul Epstein (212)349-1719 epstein@pipeline.com Epstein and Fass Associates : www.epsteinandfass.com. Engaging Citizens. Getting Things Done. Measuring Results. (Public & Private).

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Effective Community Governance Model

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  1. Effective Community Governance Model May 2005 Micro-Presentation For NAPC-CIC by Paul Epstein (212)349-1719 epstein@pipeline.com Epstein and Fass Associates: www.epsteinandfass.com

  2. Engaging Citizens Getting Things Done Measuring Results (Public & Private) Effective Community Governance ModelBasis for forthcoming bookRESULTS THAT MATTER Align 2 or 3 “Core Skills” to Get 4 “Advanced Governance Practices” 3. Citizens Reaching for Results 1. Community Problem Solving 4. Communities Governing for Results 1 3 4 2 2. Organizations Managing for Results

  3. How do communities with effective governance improve themselves? • Robust citizen engagement in multiple roles • Use of performance feedback in organizational or community decisions • Linking desired results to resources and accountable people or organizations • Use of collaborations

  4. 5 Main Engagement Roles for Citizens • Citizens as Stakeholders • Citizens as Advocates • Citizens as Issue Framers • Citizens as Evaluators • Citizens as Collaborators

  5. Engaging Citizens Getting Things Done (Public & Private) 1. Community Problem Solving 1. Community Problem Solving • Citizens robustly engaged in multiple roles • Does not involve indicators or regular performance feedback • May be resources and accountability for short-term action,but not for measured outcomes over time 1

  6. Getting Things Done Measuring Results (Public & Private) 2. Organizations Managing for Results 2 2. Organizations Managing for Results • Systemic use of indicators and performance feedback over time. • Strong connection of resources and accountability with measured results. • Citizens not necessarily engaged.

  7. Design Program Based on Outcome Assumptions Deliver Program to Achieve Outcomes Improve Program Design Improve Program Delivery Measure & Assess Results Figure C2. Managing Program Results by Design: Dual Cycle Regular operational adjustments to get better results Test assumptions & parts of design against results, enhance design or re-design program. More frequent feedback cycle. Generally less frequent cycle, but valuable to use from time to time.

  8. Engaging Citizens Measuring Results 3. Citizens Reaching for Results • Citizens engaged, often robustly, in multiple roles • Community indicators or other data obtained,but not necessarily fed back systemically • Resources and accountability not systemically connected with results,citizens must work for it thru advocacy & collaboration. 3. Citizens Reaching for Results 3

  9. Engaging Citizens Getting Things Done Measuring Results (Public & Private) 4. Communities Governing for Results • Robust citizen engagement in multiple roles. • Regular, systemic use of measured performance feedback. • Strong connection of resources and accountability with measured results. 4 4. Communities Governing for Results

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