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WINDOWS CARE SOFTWARES PRIVATE LIMITED

WINDOWS CARE SOFTWARES PRIVATE LIMITED. VISION.

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WINDOWS CARE SOFTWARES PRIVATE LIMITED

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  1. WINDOWS CARE SOFTWARES PRIVATE LIMITED WINDOWS CARE SOFTWARES PVT LTD

  2. VISION WCS Consumer Demands Are Consistently Changing, Creating A Challenge For Organizations To Anticipate And Willingly Adapt To Trends In Order To Remain Competitive. In This Always-on Economy, Consumers Are Becoming More Mobile And Demanding Solutions And Information In Real-time That Can Be Accessed From Anywhere. As A Result Of These Changing Demands, Call Center Organizations Have Been Turning To Self-service Solutions Provided By Innovative Companies. WCS Has Been Competing In The Business Process Outsourcing Market For The Past 5 Year. The Company’s Focus Within The Contact Center Provides Keen Insight Into Current Customer Trends And How To Ensure The Organization Can Remain Competitive While Also Meeting Demands. Focuses On Selling Contact Center, Voice Portal, Video, Speech And Multi-modal Applications To Both Carrier And Enterprise Customers And Provides Both On-premise And Hosted Solutions. The Acquisition Of Contact Center Player Took Place In January Of 2009 And Was Executed To Enable Call Center Services To Provide The Entire Contact Center Experience Themselves. WINDOWS CARE SOFTWARES PVT LTD

  3. Company’s Reach The Company Focuses On Specific Product Lines And Has Revamped Some Of The Product Packaging To Offer More Appeal To The Customer. Some Of These Efforts Are Beginning To Bear Fruit. For One, US & UK Based Processes Has Created A Platform To Address Different Market Segments In Order To Expand The Company’s Reach. Our Presence have been in US, UK, Australia, Europe, Africa, South East Asia & Domestic Market India. The Company Has Also Enjoyed Significant Growth In Their Hosted Business Due To Business Continuity. WCS Plans To Continue To Build On The Success Of Its Call Center Applications By Honing In On Some Other Verticals. It Is Note Worthy To Also Mentioned That In The Coming Months The Company Will Be Unveiling New Contact Center Voice And Non Voice Portal Capabilities. Hosted Business Call Center Applications WINDOWS CARE SOFTWARES PVT LTD

  4. AD-POSTING The Ad Posting- WCS Success Has Been In The “Packaged” Application Approach In The Self-service Industry. The Company Firmly Believes They Have The Right Go To Market Model And Partners To Continue On This Path And Fully Expects To Accelerate Sales Of This Application In The Future. The Ad Posting Non Voice Portal Process Was Created To Be More Easily Sold With Packaged Applications Through Partners. WCS Aims To Be More Nimble In A Sales Situation, Allowing Them To Cater Specifically To The Clients’ Needs, Without Overdoing It. It Also Enables Them To More Readily Compete In A Market That Has Changed A Lot In The Past Five Years, With The Introduction Of So Many Different Kinds Of New Competitors In The Contact Center Space. WINDOWS CARE SOFTWARES PVT LTD

  5. ABOUT US- WCS We Are Pleased To Introduce WINDOWSCARE SOFTWARES PRIVATE, Registered office B 191/ Lake Gardens- Kolkata, West Bengal, India- 700045 .I including Offices at 146 Jodhpur Gardens Kolkata - We are a Leading Business Process Outsourcing (BPO) & BPO Call Center Solutions Provider, With State Of The Art Facilities. We Have Been Providing World Class Inbound and Outbound Services to Our International, Domestics, Governmental/Non Govt, Public Clientele & NGO org as our corporate responsibility to our community & our people. We Have A 200 Seater, 24/7 Facility, Including both Inbound & Out bound ,Blending Call Center Application. We Provide Both Voice And Non Voice Services ,Back office projects, end to end And also Specialize In Lead Generation, Sales And Telemarketing, Apart From Debt As Well As Pharmacy & all End To End delivery Programs. We Have Extensive Experience In Lead Generation And Are In The Core B2C And B2B Market, Having Worked Successfully With Many International Clientele, Mostly In The US, Canada And UK. WINDOWS CARE SOFTWARES PVT LTD

  6. OUR CORE CAPABILITY/ COMPETENCIES WCS Combines Superior Technological Capabilities With Excellent Inter-personal Skills To Offer A Broad Range Of Services, Including Customer Relationship Management, Back Office Transaction Processing, Web Development, Software Development, Web Applications Development, SEO Inputs, CME Solutions And High-end Multimedia Solutions Etc. Since Our Inception In January Of 2006, However we got registered by Nascom & TRAI to operate as per telecom legal norms & an are authorized to conduct business onshore & offshore as Registered with Govt of India, operations. We Have Successfully Executed Our Vision To Make Jadavpur,West Bengal a Truly The “Back Office To The World” By Positioning Ourselves As The Leading Provider Of World Class Back Office Services. Our Highly Skilled And Professional Manpower Coupled With Very Low Cost Structure Allows Us To Provide One Of The Best Cost-to-benefit Value Propositions In The World, To Our Customers. For Example, For A Comparable Quality Level, We Provide Our Services At About 40% Less Than Other Outsourcing Destination Such As India . We Detected Many Areas We Can Pursue Together By Our Mutual Benefit. WINDOWS CARE SOFTWARES PVT LTD

  7. Board Of Directors WCS Was Conceived, Designed And Overseen To Be A World-class Facility And Was Founded By The Three Directors Of The Company: 1.Sayan Dutta Stock Analyst And Advisor Of Indian Stock Market. He Is The KEY ADVISOR OF THE Company. 2. Prodipta Roy Banking & Financial Advisor. Having Years Experience In Banking Sector. She Is Looking After The Financial Side Of This Company. 3. Sayak Dutta Expertise In Call Centers International, Domestic, Inbound, Outbound, Selling, Kpo, Bpo And In I.T. He Manages The Centre Efficiently With All His Experience Develops Business. WINDOWS CARE SOFTWARES PVT LTD

  8. Benefits of Call Center Outsourcing • State-of-the-art Technology. • Thorough Study Of Process Before Implementation. • Multi-channel Approach. • Ability To Handle Highly Volume. • Savings On Labor Costs. • Savings Through Operational Efficiencies. WINDOWS CARE SOFTWARES PVT LTD

  9. WHY OUTSOURCE TO WCS The Key Benefits Of Using Our Customer Interaction Services Includes: • Improved Customer Service Levels • Reduced Customer Support/Marketing Costs • Higher Sales Conversion Rates • Enhanced Flexibility To Manage Service Peaks And Troughs, Product Lifecycles • Homogeneous, Clearly Defined Processes Across Geographies • Greater Coverage And Number Of Interactions With Customers • 40% Demonstrated Process Costs Savings • Processing Turnaround Time Improved By About 40% • Consolidated Statement Within 7 Days Of Month Close • Transaction And Reporting Accuracy Of More Than 98% • Standardization Of Policies And Procedures And Chart • Enhanced Flexibility To Manage Service Peaks And Troughs, Product Lifecycles • Greater Coverage And Number Of Interactions With Customers • Compliance Support And Analytics For Improved Control/Process Efficiencies That Also Reduce Travel Costs WINDOWS CARE SOFTWARES PVT LTD

  10. Our Telesales And Telemarketing Outsourcing Services Target Interaction With Potential Customers For "Prospecting" I.E. Either For Generating Interest In Products And Services, Or To Up-sell And Cross-sell To An Existing Customer Base Or To Complete The Sales Process On-line. Examples Of This Service Include Outbound Calling To Sell Wireless Services For A Telecom Provider, Outbound Calling To Retail Households To Sell Leisure Holidays Packages. WINDOWS CARE SOFTWARES PVT LTD

  11. OPP0RTUINITIY The numero Uno reason why global organizations outsource to WCS is because WCS offers cost-effective services. Outsourcing to WCS can help you save more than half of your operating costs! WCS has a large, educated, trained and technically skilled manpower and this number only keeps growing every year. Unlike the west, where technical talent is rare WCS has a large pool of highly-skilled professionals. Having a large technically skilled manpower has enabled WCS to provide cost effective services without compromising on quality. Outsourcing to WCS can help you save on your operating costs, while increasing Your productivity, quality and efficiency. Cost-effective services WINDOWS CARE SOFTWARES PVT LTD

  12. High-quality services WCS uses the latest in software, technology and infrastructure to provide global customers with high-quality outsourcing solutions. WCS has proved that it is technically superior when compared to other vendors in countries that provide outsourcing solutions. So, when you outsource your work to WCS you can be assured that the best technology and software would be used for your services. WCS has been ranked top amongst the largest English-speaking out sourced vendors after the U.S. WCS also has a highly educated manpower that is talented, educated, experienced, technically-skilled and computer literate. Outsource to WCS and be assured of high-quality services. WINDOWS CARE SOFTWARES PVT LTD

  13. Fundamentals WCS senior management and operations team are working according to US business hours, keeping a close watch on our clients businesses. The team consists of call center veterans with US call center expertise, as well as deep understanding of the business practices carried out in US and UK. WCS has become one of the key players in the industry. This gives the management team, a better insight on motivating the agents as the industry matures. While WCS has always been a performance-driven entity, its management effectively balances hard-work with providing guidance to its agents with mentorship program and training sessions to make its employees grow within, as well as outside WCS Considering that the workstations now are our employees second home we recognize the value of having fun with work, hence we provide such avenues for our organization, where our people get chance to express themselves and interact with their team members, hence contributing to develop their overall professional personality. Hands on Management Culture WINDOWS CARE SOFTWARES PVT LTD

  14. Performance Tool Our performance system, at WCS, inculcates a sense of ownership in the performance of our team members , assuring a personal stake in delivering quality work which leads to self-development of our team members along with profitable outputs. WINDOWS CARE SOFTWARES PVT LTD

  15. Fundamentals Human Resource Management WCS rigorous talent acquisition process, measures the interactive ability and not just the test scores. Our recruitment team invests a lot of time in understanding your program so that they can identify, who fits best, in reaching your needs. Career Development We establish a clear career path for all of our employees. In fact, we focus on finding ways to retain talent and to develop and expand growth with WCS. Best IT Technology Available The infrastructure consists of High-caliber hardware and software with robust and redundant network with a commitment to IT security and a 24/7 IT support so as to create, an environment of continued service, and optimum performance. WINDOWS CARE SOFTWARES PVT LTD

  16. Services Call Center Outsourcing Let our industry experience in call center outsourcing find you the perfect match for your telesales and telemarketing requirements. Using outsourced call center services gives you access to skilled telephone professionals and superior technology, allowing you to concentrate on your core competencies. WINDOWS CARE SOFTWARES PVT LTD

  17. Order Taking • DRTV Response • Radio Response • Infomercial Response • Direct Mail Response • Catalogue Order Taking • Lead Qualifications • Customer Service • Help Desk Support • Technical Support • Dealer Locator • Product Recall • Seminar Registration • Trade Show Registration • Disaster Recovery • Security Breach Response • Interactive Voice Response Services WINDOWS CARE SOFTWARES PVT LTD

  18. Telesales Services is a premier provider of inbound call center services. We assist you in matching your direct response requirements to the most appropriate inbound customer service centers. We work with everyone from startups to multi-billion dollar corporations. Our goal is to ensure the maximum return on investment from your marketing expenditures. Inbound Call Center Solutions INBOUND CALL CENTER SOLUTIONS : • Print Media • Direct Mail • Internet Marketing • Direct Response Television (DRTV) • TV Commercials and Infomercials • Network Television • Cable Television • Radio • Large monthly call volume • Low monthly call volume • Monthly call volume fluctuations • Direct response call spikes • Seasonal call spikes • One time events • Call handling capacity • 24×7x365 coverage • Special call handling requirements • Multi-language requirements Our inbound call centers handle direct response from Our inbound call centers are capable of handling : WINDOWS CARE SOFTWARES PVT LTD

  19. Benefits from inbound call center outsourcing • Increase ROI from your media dollars • Increase conversion rates • Increase sales form up-sells and cross-sells • Drive and measure results using advanced technology • Lower handling costs with effective solutions • Assistance with strategizing for optimizing customer acquisition and retention • Flexibility with monthly call volume • Provide recommendations based on volume and requirements • Multi-language support • Guidance on customer acquisition and retention programs • Reach or exceed you MER benchmarks WINDOWS CARE SOFTWARES PVT LTD

  20. Outbound Call Center Services WINDOWS CARE SOFTWARES PVT LTD

  21. Outbound Call Center Services We have extensive experience with outbound telemarketing. We assist clients in finding the most appropriate call center for their outbound telemarketing initiatives. Our consultative approach enables you to precisely define your outbound telemarketing objectives. We will guide you through the outsourcing process using our proprietary methodologies and procedures. Then we will refer you to one of our pre-qualified call centers that will tailor a program for you based on your needs assessment. This enables us to provide you with the most suitable company for your outbound telemarketing program. All of our call centers have been profiled for agent skill sets, technology infrastructure and subjected to a background check before joining our vendor base. You save a considerable amount of time by avoiding the tedious due diligence process. Secondly, you don’t need to be a call center expert to find a qualified company staffed with trained telemarketing professionals to handle your project. Our outbound telemarketing call center clients have benefited tremendously by allowing us to help them. As a result, we have witnessed client revenue growth, long term relationships and very satisfied customers. Our commitment is to ensure you the best possible return on investment at the least possible cost through our time honored call centers. Our service is free as we are retained by the call centers. WINDOWS CARE SOFTWARES PVT LTD

  22. Outbound Telemarketing Services Offered WINDOWS CARE SOFTWARES PVT LTD

  23. Major Features: Dialer Capacity WINDOWS CARE SOFTWARES PVT LTD

  24. DIALER CAPABILITIES WINDOWS CARE SOFTWARES PVT LTD

  25. Major Features Dialer Capacity WINDOWS CARE SOFTWARES PVT LTD

  26. DIALER CAPABILITIES WINDOWS CARE SOFTWARES PVT LTD

  27. DIALER CAPABILITIES WINDOWS CARE SOFTWARES PVT LTD

  28. DIALER CAPABILITIES WINDOWS CARE SOFTWARES PVT LTD

  29. DIALER CAPABILITIES WINDOWS CARE SOFTWARES PVT LTD

  30. Pictures-Windows Care Softwares Private Limited OPERATIONS- 80:20 FEMALE/MALE RATIO WINDOWS CARE SOFTWARES PVT LTD

  31. TRAINING-AUDIO/VISUAL AID WINDOWS CARE SOFTWARES PVT LTD

  32. QUALITY-LIVE & REMOTE MONITERING WINDOWS CARE SOFTWARES PVT LTD

  33. IT- ON-SITE & REMOTE IT INFRASTRUCTURE WINDOWS CARE SOFTWARES PVT LTD

  34. www.windowscare.net Windows Care Softwares Private Limited www.windowscare.net Request/Enquiry- enquiry@windowscare.net Complaint Cell- sdutta@windowscare.net sayal.dutta09@gmail.com B-191, LAKE GARDENS, KOLKATA 700045, WEST BENGAL. INDIA. WINDOWS CARE SOFTWARES PVT LTD

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