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Building SMEs Competitiveness: Business Development Services and

Intel. Policies. Industry Policy. IntelCR. `. Building SMEs Competitiveness: Business Development Services and the Case of Intel Investment in Costa Rica. Financing. Foundation for the Technological and Industrial Development CODETI - Jorge Monge San Jose, Costa Rica

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Building SMEs Competitiveness: Business Development Services and

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  1. Intel Policies Industry Policy IntelCR ` Building SMEs Competitiveness: Business Development Services and the Case of Intel Investment in Costa Rica Financing Foundation for the Technological and Industrial Development CODETI - Jorge Monge San Jose, Costa Rica Tel. (506) 288-0524. Fax 289-9869 e-mail: jmonge@codeti.co.cr internet: www.codeti.co.cr BDS Management System Policy Structure Competitiveness F

  2. Intel Policies Industry Policy IntelCR INDUSTRIAL UPGRADING POLICIES RESEARCH & DEVELOPMENT ACTIVITIES FOR CH.C. OR TO BUILD CH.C. CLUSTER SERVICES FOR COMPETITIVENESS SGC/CMS SUDIAC GRAL. INDIV. INDIV. SECT. SECT. CHAIN HORIZONTAL SPECIF./CHAIN HOUSEKEEPING • POLICIES I • GRAL IND. APPROACH • GRAL BENCHMARKING • PERFORMANCE/TOOL $ $ + M ( ) RFC HOLISTIC I BM + SN1 ( ) IN-DEPTH TOOLS • POLICIES II • INTL. BDS PROGS LINKS • SECTORIAL ENTERPRISES ORGs. • GROUP SERVICES • IN DEPTH TOOLS BM + SN2 II Financing Financing I.C.S. ( ) • POLICIES III • SPECIAL SERVICES • TECH. TRANSFER • INTL. INVESTMENT • LOCAL-INTL INVESTMENT • MECHANISM INNOVATION SERVICES BM + SN3 III TECHNOLOGIES FORECASTING SELECTION AND INVESTMENT SYSTEMIC APPROACH COMPETITIVE INTELLIGENCE PRIVATE SECTOR - GOV. POLICIES BM = BENCHMARKING SN = SPECIFIC NEEDS LEVEL I.C.S = INNOVATION CLUSTERS SERVICES CH.C. = CHAIN COMPETITIVENESS $ = INVESTMENT $ + M = INVESTMENT + MARKET BDS Management System Policy Structure Competitiveness F

  3. Intel Policies Industry Policy IntelCR CENTRAL AMERICAN INDUSTRIAL MODERNIZATION PROGRAM Developed by CODETI for the Economic Integration Ministers Council, Central American Integration Bank and the Private Sector Submitted to IADB Donors Committee (Brussels, October 1997) MODULE 2 MARKETING FUNCTION MODULE 1ORGANIZATION COORDINATION, POLICIES, STRATEGIES, INSTITUTIONS 2-A INDUSTRIAL MODERNIZATION FUND • LINES OF CREDIT • GUARANTEE FUNDS • RISK CAPITAL, STOCK EXCHANGE 1-A REGIONAL INDUSTRIAL POLICY POLICY INSTITUTIONAL FRAMEWORK PUBLIC SECTOR INSTITUTIONAL STRENGTHENING POLICY IMPLEMENTATION 1-B FINANCING SECTOR PRIVATE SECTOR INSTITUTIONAL STRENGTHENING FOEREIGN TRADE INTELLIGENCE 1-C COORDINATION PUBLIC/PRIVATE SECTOR Financing MODULES FEEDBACK EXECUTIVE COMMITTE 2-B INVESTMENT PROMOTION PROGRAM 1-D HUMAN RESOURCES CAPACITY BUILDING MODULE 3PRODUCTIVITY MODULE 4ENTERPRISES NETWORKING POLICY 4-A INFRASTRUCTUREMODERNIZATION (S+T) POLICIES FUNCTION AND REGULATORY FRAMEWORK 3-A • CLUSTERS DEVELOPMENT • INTEGRATED ENTERPRISES • FREE TRADE ZONES PUBLIC SECTOR INFRASTRUCTURE S+T 3-B COMPETITIVENESS BUSINESS DEVELOPMENT SERVICES 4-B MECHANISMS • QUALITY , ENVIRONMENT (ISO) • PRODUCTIVITY (GMP) • FOREIGN TRADE - MARKET INTELLIGENCE • FINANCING • TECHNOLOGY TRANSFER CONTINUOS PROGRAM FOR HUMAN RESOURCES TRAINING FOR INDUSTRY • REGIONAL AND GLOBAL ALLIANCES • SUBCONTRACTING • COMPETITIVENESS INDUSTRIAL INFORMATION • SME’s PRODUCTIVE NETWORKS BDS Management System Policy Structure Competitiveness F

  4. Intel Policies Industry Policy IntelCR Co-evolution of Industry Structure and Firm Behavior POLICIES Trade, industry & tecnology II Product specialization Financing INDUSTRY STRUCTURE Knowledge FIRM BEHAVIOR Level of import dependence Size distribution, concentration, entry & exit barries, linkages Growth & diversification, technological learning I BDS Management System Policy Structure Competitiveness F

  5. Intel Policies Industry Policy IntelCR SMEs Development and TNCs Strategies Government Policy SMEs Competitiveness Industry FDI Policy Improvement Technology and Financing Trade Policy TNCs Strategies SMEs Development Linkages B D S BDS Management System Policy Structure Competitiveness F

  6. Intel Policies Industry Policy IntelCR Co-evolution of Industry Structure and Firm Behavior POLICIES Trade, industry & tecnology II Product specialization Financing INDUSTRY STRUCTURE Knowledge FIRM BEHAVIOR Level of import dependence Size distribution, concentration, entry & exit barries, linkages Growth & diversification, technological learning I BDS Management System Policy Structure Competitiveness F

  7. Intel Policies Industry Policy IntelCR POLICIES FOR SMEs DEVELOPMENT INNOVATION (COMPETITIVENESS - TECHNOLOGY UPGRADE) • CLIMATE SETTING Financing • SURVEYING • COORDINATION • GAP FILLING BDS Management System Policy Structure Competitiveness F

  8. Intel Policies Industry Policy IntelCR FRAMEWORK FOR NETWORK SELF -ORGANIZATION ___________________________________________________________________________________ CONSTRAINTS AND FOCUSING FORCES NETWORK RESOURCES EMERGING INNOVATION PATTERNS ___________________________________________________________________________________ ORGANIZATIONAL LEARNING COEVOLUTION CORE CAPABILITIES TECHNOLOGICAL COMMUNITIES AND TRAJECTORIES Financing COMPLEMENTARY ASSETS PATH DEPENDECIES COMPLEMENTARY ASSETS ORGANIZATIONAL LEARNING SELECTION ENVIRONMENT ___________________________________________________________________________________ BDS Management System Policy Structure Competitiveness F

  9. Intel Policies Industry Policy IntelCR POLICY GUIDELINES RESOURCES • EDUCATION PROGRAMS • WORKERS TRAINING AND UPGRADING SKILLS • SUBSIDIES FOR FIRMS, SECTOR, NETWORK CAPABILITIES DEVELOPMENT LEARNING • RESEARCH AND DEVELOPMENT FUNDING • SPONSORSHIP OF COOPERATIVE ACTIVITIES Financing • SURVEYING, TREND ANALYSIS AND DIFFUSION OF KNOWLEDGE • INFRASTRUCTURE INVESTMENT SELECTION • INTELLECTUAL PROPERTY PROTECTION • ANTITRUST ENFORCEMENT AND EXEMPTIONS • GOVERNMENT PROCUREMENT AND STANDARDS SETTING • IMPORT BARRIERS AND EXPORT INCENTIVES BDS Management System Policy Structure Competitiveness F

  10. Intel Policies Industry Policy IntelCR “BEING COMPETITIVE IS NOT A STATE IT IS A PROCESS OF REMAINING COMPETITIVE THROUGH IMPROVEMENT AND INNOVATION” Financing BDS Management System Policy Structure Competitiveness F

  11. Intel Policies Industry Policy IntelCR INDUSTRIAL UPGRADING POLICIES RESEARCH & DEVELOPMENT ACTIVITIES FOR CH.C. OR TO BUILD CH.C. CLUSTER SERVICES FOR COMPETITIVENESS SGC/CMS SUDIAC GRAL. INDIV. INDIV. SECT. SECT. CHAIN HORIZONTAL SPECIF./CHAIN HOUSEKEEPING • POLICIES I • GRAL IND. APPROACH • GRAL BENCHMARKING • PERFORMANCE/TOOL $ $ + M ( ) RFC HOLISTIC I BM + SN1 ( ) IN-DEPTH TOOLS • POLICIES II • INTL. BDS PROGS LINKS • SECTORIAL ENTERPRISES ORGs. • GROUP SERVICES • IN DEPTH TOOLS BM + SN2 II Financing Financing I.C.S. ( ) • POLICIES III • SPECIAL SERVICE • TECH. TRANSFER • INTL. INVESTMENT • LOCAL-INTL INVESTMENT • MECHANISM INNOVATION SERVICES BM + SN3 III TECHNOLOGIES FORECASTING SELECTION AND INVESTMENT SYSTEMIC APPROACH COMPETITIVE INTELLIGENCE PRIVATE SECTOR - GOV. POLICIES BM = BENCHMARKING SN = SPECIFIC NEEDS LEVEL I.C.S = INNOVATION CLUSTERS SERVICES CH.C. = CHAIN COMPETITIVENESS $ = INVESTMENT $ + M = INVESTMENT + MARKET BDS Management System Policy Structure Competitiveness F

  12. Intel Policies Industry Policy IntelCR Semiconductor Chain and activities of the stages/1 Wafer Production Wafer Fabrication Assembly And Test Design & Development Sales Creation of silicon ingot Oxidation Layering Backside Prep Service Design Photoresist Coating Slicing Prove test Support Development Stepper Exposure Financing Grinding & Polishing Develop and Bake Die Cut Sales Acid Etch Wire Bonding Doping Repeat Steps Encapsulation Dielectric Deposition and Metallization Burn-in 1/ Based on FIAS (1996), Semiconductors (1993) and Spar (1998) Passivation BDS Management System Policy Structure Competitiveness F

  13. Intel Policies Industry Policy IntelCR Semiconductor Value Added Chain Wafer Production Wafer Fabrication Assembly And Test Design & Development Sales 2% 26% 10% 62%(a) Financing Estimated value added average in the stages of the chain/1 (a) Including Profits $100 $1,300 $500 $3,100 Stage Cost $100 $1,400 $1,900 $5,000(b) Cumulative Cost Estimated value of 8-inches wafer/2 1/ Estimated based on FIAS (1996) data (b) 200 chips, $25/chips 2/ Taken form FIAS (1996) BDS Management System Policy Structure Competitiveness F

  14. Intel Policies Industry Policy IntelCR Wafer Prices ($/ 200 mm wafer and $ / cm2 ) by Process Technology 16 14 12 10 Financing 8 6 4 2 0 200 mm BDS Management System Policy Structure Competitiveness F

  15. Intel Policies Industry Policy IntelCR “BEING COMPETITIVE IS NOT A STATE IT IS A PROCESS OF REMAINING COMPETITIVE THROUGH IMPROVEMENT AND INNOVATION” Financing BDS Management System Policy Structure Competitiveness F

  16. Intel Policies Industry Policy IntelCR Financing BDS Management System Policy Structure Competitiveness F

  17. Intel Policies Industry Policy IntelCR Intel clusters at Costa Rican facility A6/T6 Equipment Component & Services High-Tech. Services High-Tech. Components Maintenance of system for cure semiconductors Handling media cleaning and recycling (chip trays) Tiros Out of Costa Rican location AETEC Free zone Components from Intel plants “Fabs” Intel Oregon, Calif. & N. Mex. Maintenance of system used for test Intel’s processors in Pycon’s boards RICR/Reliability Free zone Maintenance/repair of boards used for test Intel’s processors Pycon Free zone Printed circuit boards (until June 1999) Photocircuits Free zone Maintenance of system used for In-Board Test (ICT) and Automated X-Ray Inspection Agilent/HP Free zone Supplies Support Services Financing Clean room and electrostatic control products, occupational safety and occupational health products Metro Servicios Free zone Material injection, trays Precision fixtures for Pick and place equipment Outsourcing/technical support services for hardware and software AKA ENTEX FEMA-OPM MECSOFT LTK Automatic loading systems transfer magazines carts. Metrologia Consultores Equipment calibration services Data communication products, electrical wire and cable (implementation process) ANIXTER Packaging Products LogisticsServices Product Support Services Corbel Corrugated boxes, boxes Freight transportation and related logistic services as custom brokerage CorMar/ DANZAS/AEI Sykes Free Zone Products support for distributors and power users Wood boxes and stands/wooden Econopak BDS Management System Policy Structure Competitiveness F

  18. Intel Policies Industry Policy IntelCR Financing BDS Management System Policy Structure Competitiveness F

  19. Intel Policies Industry Policy IntelCR Financing BDS Management System Policy Structure Competitiveness F

  20. Intel Policies Industry Policy IntelCR Financing BDS Management System Policy Structure Competitiveness F

  21. Intel Policies Industry Policy IntelCR Financing BDS Management System Policy Structure Competitiveness F

  22. Intel Policies Industry Policy IntelCR “BEING COMPETITIVE IS NOT A STATE IT IS A PROCESS OF REMAINING COMPETITIVE THROUGH IMPROVEMENT AND INNOVATION” Financing BDS Management System Policy Structure Competitiveness F

  23. Intel Policies Industry Policy IntelCR INCREASE OF COMPETITIVENESS (TYPE OF COMPANIES) C C = f (P, Q, E, M) COMPETITIVENESS INCREASE TOOLS GENERAL +Productivity +Env. Performance t +Quality Performance +Market Performance C HOUSE KEEPING PROCESS MANAGEMENT TECH. UPGRADE TECH. SOURCING Financing t S3 C SPECIFIC (MORE TECHNOLOGY/INNOVATION) S2 R + D ( LEAD) TECHNOLOGY SERVICES INNOVATION SERVICES S1 t BDS Management System Policy Structure Competitiveness F

  24. Intel Policies Industry Policy IntelCR REVENUES SIMULATE SCENARIO AND DECIDE ON PROJECT IMPROVEMENT PROJECT SIMPLANT BM SGC/CMS SUDIAC ENVIRONMENT TOOL COMPLEXITY Financing TOOL FOR IN-DEPTH ANALYSIS QUALITY PRODUCTION FINANCE BM CIP SGC/CMS SUDIAC RFC COMPANY CULTURAL READINESS (COMPLEXITY OF OPERATION) STAGE 1 (PSYCHOLOGY) PERFORMANCE PERFORMANCE FOR EXELLENCE STAGE 2 (COOPERATION) IMPROVE PERFORMANCE PERFORMANCE FOR WORLD CLASS BDS Management System Policy Structure Competitiveness F

  25. Intel Policies Industry Policy IntelCR ENTERPRISE PERFORMANCE SUDIAC BENCHMARKING(ZONE, COUNTRY, REGION LEVELS, ISIC CODE, ENTERPRISES’ SIZE) Financing BDS Management System Policy Structure Competitiveness F

  26. Intel Policies Industry Policy IntelCR “BEING COMPETITIVE IS NOT A STATE IT IS A PROCESS OF REMAINING COMPETITIVE THROUGH IMPROVEMENT AND INNOVATION” Financing BDS Management System Policy Structure Competitiveness F

  27. Intel Policies Industry Policy IntelCR NEW PROJECT FORECASTED CUMULATIVE CASH FLOW DIAGRAMS t = TIME TO LAUNCH TO MARKET t = TIME TO REACH BALANCE POINT LM1 1 WITH INVESTMENT VELOCITY N°1 WITH INVESTMENT VELOCITY N°1 t = t = TIME TO LAUNCH TO MARKET TIME TO REACH BALANCE POINT LM2 2 WITH INVESTMENT VELOCITY N°2 WITH INVESTMENT VELOCITY N°2 CASH FLOW DIAGRAM CUMULATIVE Financing t t t 2 1 t t t P2 1 1 1 P1 P1, P2 = PROTOTYPE 1, 2 t LM 2 t LM 2 t LM BDS Management System Policy Structure Competitiveness F

  28. Intel Policies Industry Policy IntelCR ENHANCING SMEs ACCESS TO CREDIT SUDIAC ´s FINANCE TOOL GUARANTEE FUNDS (DEVELOPMENT BANK) VENTURE CAPITAL III $ TECHNOLOGY TRANSFER INNOVATION INTERNATIONALIZATION $ STRATEGIC INVESTMENT DECISION FINANCEMETER II Financing QUALITY ENVIRONMENT PRODUCTIVITY (IN-DEPTH TOOLS) CLUSTER SERVICES COMPETITIVENESS COMPETITIVE INTELIGENCE SERVICES SPECIFIC TECHNICAL ASSISTANCE I COMPETITIVENESS IMPROVEMENT PLAN CIP (HOLISTIC TOOL) BDS Management System Policy Structure Competitiveness F

  29. Intel Policies Industry Policy IntelCR ENTERPRISE NEW PROJECTS´ FINANCIAL EVALUATION QUALITATIVE EVALUATION QUANTITATIVE EVALUATION PROJECT DESCRIPTION AND JUSTIFICATION ALTERNATIVES´ DEVISING AND IDENTIFICATION FEASIBILITY AND SELECTION PRE-FEASIBILITY AND SELECTION STUDY DEVELOPMENT INFORMATION COMPILATION AND PROJECT FORMULATION INVESTMENT DECISION MAKING´ CRITERIA Financing MARKETING STUDY PROJECTION FLOWS SALES ESTIMATION NPV, IRR, BENEFIT/COST PAY BACK PERIOD INVESTMENT COSTS TECHNICAL AND SUPPLY STUDY IMPLEMENTATION AND OPERATION COSTS ENVIRONMENTAL IMPACT STUDY IMPLEMENTATION NPV: Net Present Value IRR: Internal Rate of Return BDS Management System Policy Structure Competitiveness F

  30. Intel Policies Industry Policy IntelCR “BEING COMPETITIVE IS NOT A STATE IT IS A PROCESS OF REMAINING COMPETITIVE THROUGH IMPROVEMENT AND INNOVATION” Financing BDS Management System Policy Structure Competitiveness F

  31. Intel Policies Industry Policy IntelCR BDS MANAGEMENT SYSTEM BETTER AND NEW SERVICES OPERATIVE PLANNING PERSONNEL DEVELOPMENT DEVELOPMENT OF CONSULTANCY QUALITY STANDARS INDICATORS GOALS MEASUREMENT CORRECTIVE ACTIONS PLAN Operations Area TECH. ASSISTANCE i.e. SUDIAC MONTHLY REPORTS SKILLS/KNOWLEDGE MEETING SPECIFIC NEEDS SKILLS DEVELOPMENT IMPLEMENTATION FOR NEW SERVICES FOLLOW UP SERVICES FOLLOW-UP SUSTAINABILITY Financing PERFORMANCE MARKETING INCOME IMAGE GENERATION EVALUATION Management Area CUSTOMER PROMOTION INCENTIVES FEE DEFINITION SATISFACTION ACTIVITIES PROGRAMME PERFORMANCE & IMPACT MARKET/SERVICES PROMOTION STRATEGIES AND POLICY DEFINITIONS • BDS Management System • Support Database • Strategic Planning-Business Plan • Performance and Impact Measurement Program • Marketing Plan/Service Promotion • Human Resources Development Program • BDS Operative Manual • Specific Projects B.D.S. Tools BDS Management System Policy Structure Competitiveness F

  32. Intel Policies Industry Policy IntelCR BDS MANAGEMENT SYSTEM Planning Evaluation Service Delivery BUSINESS PLAN INDICATORS STRATEGIC MANAGEMENT • Business Aproach: Mission, Strategies & Policies • Market Information • Budget :Financial Resourses • Goals: Operative Resources • Human Resources Management • Operative Performance • Impact • Financial Performance/Sustainability OPERATIVE MANUAL • Accounting • Monitoring • Database Financing DEFINITION INPUT OUTPUT • Registration: Personnel, Entrep. and Services • Monthly Follow Up • Personnel: tasks, training, goals • Services:operative and fin. efficiency • BDS: target benef, costs, income, outreach. • BDS Performance Indicators/Goals • Services Indicators/Analysis • BDS Finance Indicators/Analysis • Personnel Indicators/Analysis • Outreach/Beneficiaries/Firms • Market Indicators • Services Definitions • Task Definition • Target Definition • Performance Indicators/Goals SUPPORT DATABASE BDS Management System Policy Structure Competitiveness F

  33. Intel Policies Industry Policy IntelCR “BEING COMPETITIVE IS NOT A STATE IT IS A PROCESS OF REMAINING COMPETITIVE THROUGH IMPROVEMENT AND INNOVATION” Financing BDS Management System Policy Structure Competitiveness F

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