Ieng 241 l quality methods spring 2008 dr frank joseph matejcik
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IENG 241-L QUALITY METHODS Spring 2008 Dr. Frank Joseph Matejcik. Ishikawa Diagrams EIPI Activity. Ishikawa Diagram with Extensions. Deming Medal, References Other Ishikawa’s Person behind the method Show Visio Tool Classic Method (Activity) Video: Let’s LIVE! Day 2 Modified Method

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Ieng 241 l quality methods spring 2008 dr frank joseph matejcik

IENG 241-L QUALITY METHODS Spring 2008Dr. Frank Joseph Matejcik

Ishikawa Diagrams

EIPI Activity


Ishikawa diagram with extensions
Ishikawa Diagram withExtensions

  • Deming Medal, References

  • Other Ishikawa’s

  • Person behind the method

  • Show Visio Tool

  • Classic Method (Activity)

    • Video: Let’s LIVE!

  • Day 2 Modified Method

    • Video Suite Room

  • Day 3 Complete?, Pareto,

    • Video Ai no Sono ~Touch My Heart!~



References
References commerce, prosperity and peace." W E Deming (1900–1993)

Knovelhttp://www.knovel.com/knovel2/library/default.jsp

  • Juran’s Quality Handbook

    • Like a bunch of textbooks

    • Except no problems

    • Important authors, Al Gore

  • Ishikawa’s Guide to Quality

  • My page http://webpages.sdsmt.edu/~fmatejci/EIPI/EIPIhome.html

  • Web pics


Which ishikawa
Which Ishikawa? commerce, prosperity and peace." W E Deming (1900–1993)


Nerdy japanese professor quality guru
Nerdy Japanese Professor & Quality Guru commerce, prosperity and peace." W E Deming (1900–1993)

  • ASQ Award (for Humanity in Quality)

  • Four points that totally encompass the beliefs of Kaoru Ishikawa:

    • Revolution in the philosophy of management; that is, management in which humanity is respected.

    • Company Wide Quality Control.

    • Effective use of catch phrases that are adapted to the trend of the times.

    • Quality first concept; that is, customer satisfaction.

Kaoru Ishikawa

Does not like …


Nerdy japanese professor quality guru1
Nerdy Japanese Professor & Quality Guru commerce, prosperity and peace." W E Deming (1900–1993)

  • "QC begins with the interaction of people."

  • Quality Circles

    • eventually led to the development of team concepts around the world.

  • "Seven Tools of Quality“

    • (1) histograms

    • (2) cause and effect diagrams (Fishbone)

    • (3) check sheets

    • (4) Pareto diagrams

    • (5) graphs

    • (6) control charts

    • (7) scatter diagrams

Kaoru Ishikawa

Only pic found


Ishikawa diagram
Ishikawa Diagram commerce, prosperity and peace." W E Deming (1900–1993)


Ishikawa diagram1
Ishikawa Diagram commerce, prosperity and peace." W E Deming (1900–1993)


Ishikawa diagram2
Ishikawa Diagram commerce, prosperity and peace." W E Deming (1900–1993)


Ishikawa diagram3
Ishikawa Diagram commerce, prosperity and peace." W E Deming (1900–1993)


Ishikawa diagram4
Ishikawa Diagram commerce, prosperity and peace." W E Deming (1900–1993)


Ishikawa s book p24
Ishikawa’s book p24 commerce, prosperity and peace." W E Deming (1900–1993)


Ishikawa s book p27
Ishikawa’s book p27 commerce, prosperity and peace." W E Deming (1900–1993)


Use visio
Use Visio commerce, prosperity and peace." W E Deming (1900–1993)

  • Visio is under Microsoft Office on SDSM&T Machines

  • Use the top menu in this sequence to start

    File > New > Business Process> Cause and Effect Diagram


Ishikawa diagram classical style
Ishikawa Diagram commerce, prosperity and peace." W E Deming (1900–1993)Classical Style

  • One Group Activity (No stopping rule)

  • Assumptions everyone in one room

  • Sometimes vote afterward

  • Ishikawa’s Book (Delicious Rice)

  • South Dakota (Delicious Hamburger)

  • 9th grade Native Americans (Fry bread)


End day 1
End Day 1 commerce, prosperity and peace." W E Deming (1900–1993)

  • Let’s LIVE!


Ishikawa diagram with extensions1
Ishikawa Diagram with commerce, prosperity and peace." W E Deming (1900–1993)Extensions

  • Deming Medal, References

  • Other Ishikawa’s

  • Person behind the method

  • Show Visio Tool

  • Classic Method (Activity)

    • Video: Let’s LIVE!

  • Day 2 Modified Method

    • Video Suite Room

  • Day 3 Complete?, Pareto,

    • Video Ai no Sono ~Touch My Heart!~


Begin day 2
Begin Day 2 commerce, prosperity and peace." W E Deming (1900–1993)


Frank j matejcik s extended ishikawa not rika
Frank J. Matejcik’s commerce, prosperity and peace." W E Deming (1900–1993)Extended Ishikawa (not Rika)

  • Works with parallel work / multiple site

  • Work Oriented not Publication Oriented

  • Check completeness by capture-recapture stats

  • Allows for dissent to be documented

  • Using for Improvement in my 10AM F06 class

  • Sim class wants “Well written problems”

  • Tried Again in 10 AM F07 class

  • GES 115 Why pick SDSM&T?

  • Harder Question: About Advising


Matejcik s trial procedure
Matejcik’s Trial Procedure commerce, prosperity and peace." W E Deming (1900–1993)

0) Have group decide Categories & their place

1) Individually make Cause and Effect Diagrams

2) Make a group composite C & E diagram (no new contributions)

3) Complete a check sheet (mark last contribution)

4) Individually make additions sheets

5) Update the composite C & E diagram (only from additions sheets)

6) Update the contribution check sheet (Mark Last Contribution)

7) Stop or go to step 4) If stopped, vote or rank.

DISSENT SHEETS CAN BE USED AT ANYTIME!


Cause and effect sheet
Cause and Effect Sheet commerce, prosperity and peace." W E Deming (1900–1993)

  • Group or Individual Name

  • Circle Group or Individual

  • Date

  • Topic

  • Space to draw


Additions dissent sheet
Additions/Dissent Sheet commerce, prosperity and peace." W E Deming (1900–1993)

  • Individual Name

  • Date

  • Topic

  • Round of Update

  • Addition or Descent

  • Space to draw


Check sheet
Check Sheet commerce, prosperity and peace." W E Deming (1900–1993)

  • Contains a table

  • Names run across the top

  • Segment terms run down the side


Start the class c e charts
Start the class C&E Charts commerce, prosperity and peace." W E Deming (1900–1993)


Begin day 3
Begin Day 3 commerce, prosperity and peace." W E Deming (1900–1993)

  • Handout JSM paper

  • What happened

    • Wednesday

    • Thursday

  • Discuss completeness calculation

  • Explain the follow up: EIPI


What happened wednesday
What happened Wednesday commerce, prosperity and peace." W E Deming (1900–1993)

  • Group two finished the check sheets

  • Group one started check sheets

  • I talked with Stu about advising problems

    • Difficulty with admin survey

    • My mistake about 2nd step

  • Calculated estimates of portion remaining

  • It seemed close to being done, so ….


What happened thursday
What happened Thursday commerce, prosperity and peace." W E Deming (1900–1993)

  • I could complete the group one check sheet, combine both check sheets, and ….

  • I started the group one check sheets and noticed that I need something.

    • Second individual Ishikawa

    • Mark up individual Ishikawa

    • Label both individual & group Ishikawa

    • Whine, Other ideas?

  • Made these slides


Capture recapture
Capture-Recapture commerce, prosperity and peace." W E Deming (1900–1993)


Estimate completeness
Estimate Completeness commerce, prosperity and peace." W E Deming (1900–1993)

  • Use CARE-2 from Anne Chao

    http://chao.stat.nthu.edu.tw/softwareCE.html

  • Get estimates number of causes

  • Formulas from my JSM paper allow calculation of portion remaining


Calculations from group 2
Calculations from Group 2 commerce, prosperity and peace." W E Deming (1900–1993)

  • Make some assumptions. Bissel’s idea


Calculations from group 21
Calculations from Group 2 commerce, prosperity and peace." W E Deming (1900–1993)

  • D^ is the portion remaining

  • See CARE-2, site, data file, output file?

  • To finish sample more


EIPI commerce, prosperity and peace." W E Deming (1900–1993)


Pareto and juran
Pareto and Juran commerce, prosperity and peace." W E Deming (1900–1993)


From ishikawa p46
From Ishikawa p46 commerce, prosperity and peace." W E Deming (1900–1993)


From ishikawa p47
From Ishikawa p47 commerce, prosperity and peace." W E Deming (1900–1993)


From juran s handbook
From Juran’s Handbook commerce, prosperity and peace." W E Deming (1900–1993)


What questions about our ishikawa diagram
What questions about our Ishikawa diagram? commerce, prosperity and peace." W E Deming (1900–1993)


We can ask
We can ask commerce, prosperity and peace." W E Deming (1900–1993)

  • How much money would you spend?

  • How much time would spend?

  • What portion needs to be changed?

  • Of course, which one would you change?

  • Which five would you change?

  • And report it on a Quality Circle level!


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