A well run business must have:

2. A well run business must have: • employees who are organised • employees who communicate with each other. Organisations are divided into functional departments such as: • Sales • Finance • Purchases • Personnel/Human Resources.

3. In order for information to flow within the organisation. • Without communication a business may not be effective. • Communications are vital in a business.

4. Departments must: • Collect Information - data received. • Process Information - data is dealt with. • Transmit Information - send data to many people.

5. Deals with customer orders. • May also include the marketing department. • Makes sure customers know about products. • Try and persuade customers to buy goods.

6. Sales Manager • Sales Representatives • Customer service assistants • Administration assistants • Market research personnel

7. Respond to customer enquiries eg letters, faxes, telephone calls. • Send out information to customers eg price lists, catalogues, quotations. • Visit customers. • Process customer orders. • Deal with customer complaints.

8. Carry out market research eg telesales etc. • Arrange publicity eg newspaper adverts, flyers etc.

9. Finance Manager • Financial Accountant • Management Accountant • Accounts Assistant • Invoice Supervisor • Invoice Processors • Wages Assistant • Administration Assistants

10. Check invoices and statements received from suppliers. • Prepare cheques to be sent to suppliers. • Prepare invoices, credit notes and statements to be sent to customers. • Pay in cash and cheques received from customers. • Calculate wages. • Prepare accounts - Trading, Profit & Loss Accounts, Balance Sheet.

11. Human Resources/ Personnel Manager • Training Officer • Health and Safety Officer • Careers Officer • Administration Assistants

12. Advertise jobs when they become available. • Prepare job descriptions. • Prepare and send application forms. • Collect application forms or CVs from people applying for jobs. • Prepare a short list of applicants for interview.

13. Interview applicants for jobs. • Give feedback to candidates on their interviews. • Prepare contracts of employment for employees. • Keep records of staff details. • Keep records of staff holidays and sickness.

14. Keep records of any accidents • Deal with disciplinary procedures • Make sure the organisation works within government legislation • Make sure that the organisation looks after the health and safety of its staff

15. Purchasing Manager • Stock Controller • Quality Controller • Buyers

16. Obtain catalogues and price lists from suppliers. • Deal with purchase requests from other departments. • Agree purchase prices and credit terms with suppliers. • Place orders with suppliers. • Keep records of purchases and deliveries.

17. Receive and check deliveries of products against delivery notes. • Keep accurate stock records including re-ordering of stock. • Check invoices received from suppliers. • Attend launches of new products and exhibitions organised by suppliers.

18. When organisations grow in size. • When communicating easily becomes a problem. • The larger the organisation becomes the more people are employed - this could lead to more functional departments being created.

20. Four functional departments and a small workforce. • No Computer Services Department - support provided from within or bought in. • No Administration Support Department - this would be provided by employees within the department.

22. Has a 5 functional departments. • Has more employees. • Has a separate Computer Services Department. • Has a separate Administrative Support Department.

23. Install new software. • Make sure licences are stored safely and are up-to-date. • Maintain computer equipment. • Respond to problems/queries. • Deal with staff training. • Create and issue user IDs and passwords. • Create and set up network space for staff/users.

24. Computer Services Manager • Help Desk Operators • Computer Technicians • Programmers

25. Administration Manager • Receptionist • Switchboard Operator • Reprographics staff • Mail Room staff • Computer Operators

26. Administration support - eg keyboarding, filing, databases etc. • Mail handling - both internal and external. • Reception duties. • Petty Cash. • Purchase small items of stationery.