PROJECT OF MANAGMENT

2. PROJECT OF MANAGMENT

3. GROUP MEMBERS TAIMOOR SHAHZADA KHADIJA BASHARAT ANUM SHAHZADI MUHAMMAD SHOAIB

4. PEARL CONTINENTAL

5. EVOLUTION Bhurban Peshawar Rawalpindi INTRODUCTION Lahore Karachi

6. INTRODUCTION • Taken by Hashwani Group in 1985 • Name changed from Intercontinental to Pearl Continental • Running under holding company Pakistan Service Ltd(PSL)

7. Core values • Growth& Development • Innovation • Recognition & Reward • Appreciation • Incentives • Trust

8. services • Health Club • Squash Court • Swimming Pool • Tennis Court • Rent A Car

10. INTRODUCTION • Marriott hotel is located at first step of Marglla Hills • It is a project of Hashwani Hotels Limited • Also established in Karachi named as Marriott Karachi • Providing Five Star hospitality services • Providing Guest Rooms, Restaurants, Lounges, Lobby Lounges, Fitness and Recreation facilities

11. SERVICES

12. PEARL CONTINENTAL • MANAGEMENTFUNCTIONS • ORGANIZING • PLANNING • LEADING • CONTROLLING

13. Planning • Defining Goals • Establishing Strategies • Developing Plans • To Coordinate Activities

14. Vision/ mission statement We are committed to dynamic growth and service excellence built upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests, employees and others stakeholders expectations. We feel pride in making efforts to position Pakistan in the forefront of the international arena.

15. planning • To provide better services • Traditional Goal Setting • Rational Decision making • Strategies and Plans are made by Top Management

16. ORGANIZING • Arranging and Structuring Work • What Need To be Done • How it will be Done • Who is to do it

17. ORGANIZATIONAL STRUCTURE • GM • Executive (A M) • Director IT • Director Sale • Director Finance • Director Engineering • Director Food • Assistant Accounting • Assistant Director • Credit Manager • Executive Chef • Cost Manager

18. DEPARTMENTS • HRM Department • Finance Department • House Keeping Department • Front Office • IT Department • Food and Beverage • Sale Department • Landry Department • Chef Department

19. ORGANIZING • There is division of work according to the job task • There is low formalization • The organization is centralized • There is high Departmentalization • They have narrow span of control • There is no relationship among the individuals and groups

20. LEADING • Working with and Through People • Motivating • How to deal with the People

21. LEADING • Rewards and bonuses are offered twice in a year • Give 50% discount to employees and their relatives on meal • High Level of motivation • Working participation of top management is very low • There is no involvement of employees

22. CONTROLLING • Monitoring • Comparing • Correcting Work Performance

23. CONTROLLING • External and Internal Audit is conducted to check the performance • Investigation is conducted by a team in case of major offence • They check whether their actual quality is matching with their set standard • The top management control the misbehavior of employees with the customers

24. MARRIOTT • PLANNING ORGANIZING MANAGEMENT FUNCTIONS • LEADING CONTROLLING

25. PLANNING Vision Statement “ The vision is to be the world's leading provider of hospitality services.” Mission Statement "Our commitment is that every guest leaves satisfied."

26. PLANNING • To provide better and high Quality services to maintain the standard • They use mechanistic approach to set goals • To maintain Good Relationship with customer with maintain profit • Individual Tasks and Goals are not assigned

27. ORGANIZING • Divide work to be done into specific jobs and departments • Assigns task and responsibilities • Establishes relationships among individuals, groups and Departments • The rules are formalized • Decentralization • Departmentalization is there • They do not have Chain of Command • They have narrow span of control

28. ORGANIZATIONAL STRUCTURE

29. LEADING • Managers handle employees who appear to be low in Motivation • Top Management have most effective Leadership style in any situation because there is no involvement of employees • The workers productivity will not affect with change in any decision • When there is any conflict the managers make efforts to remove this conflict

30. CONTROLLING • Managers control the conflict • Top management control the misbehavior of employees with customer • Top Management Conduct internal and external audit for check and balance of employees • They control their Quality Standard

31. SWOT ANALYSIS WEAKNESSES • STRENGTHS • THREATS • OPPORTUNITIES

32. STRENGTHS Pearl Continental Marriott • PC is in the hotel market for the past 36 years. • Have most experience employees available at suitable job. • PC as compare with its other competitions share the advantage of having 300+ luxuries rooms with big bathrooms which no hotel in Pakistan is able to accomplish. • PC carries out loyalty program such as keep track of its customers. • Keep history record of customers who avail the room facilities. • It is world wide chain • Unhampered by Hotel ownership • Focus on Development • Strong internet Presence • Solution of Problems through IT

33. WEAKNESSES Pearl Continental Marriott • Old customers do not prefer to visit the same hotel over and over. • They prefer to experience something new. • No innovative change • The other weakness of PC lies in its telephone system, which is again an old system. • As Sheraton enjoys the great advantage of having latest technology that is it Tele- communication system. • Domestic market focus • Luxury Brands • Country Yard Brands • Lack of low cost life style brands • Uncertainty around the launch of “ Edition”

34. OPPORTUNITIES Pearl Continental Marriott • Number of customers/people increase and PC get an opportunity to show its loyalty and services to its customers. • People book rooms and avail services rendered by PC. • Seminars are again a great opportunity for PC as world wide seminars are being held in the city or in PC Banquet halls. • Parities wedding and other extra circular activities are opportunity to help PC recognize its name. • PC looks up to these opportunities whole-heartedly. • Emerging Markets • Individuated experience

35. THREATS Pearl Continental Marriott • Threats of new entrants like Islamabad Serena is a threat for PC. • One of the biggest threats PC has to face is Blue lagon being its next door neighbor. • As if things don't work with customer at PC they can always walk across the road and just knock. • Law and order situation can also be a threat such as strikes. If law and order not maintain throughout the country people around the world would avoid to come to Pakistan. • Consumer Confidence • Economy brand Development • Credit Crunch • Security Threat

36. FINANCIAL STATEMENT ANALYSIS NOTE:- Add “000” after digits

37. FINANCIAL STATEMENT ANALYSIS

38. BALANCE SHEET ANALYSIS

39. QUESTIONNAIRE ANALYSIS

40. CONCLUSION • At the end, we can conclude that both hotels are doing good business • Marriott and PC now becomes status symbol • But people are more loyal with PC as Questionnaire analysis shown • Culture of Marriott is more Strict as compare to PC • PC is earning more profit due to its good management and other environment.

41. THANKS