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MIT’s EHS-MS Training System. Pam Greenley, greenley@mit.edu Laurie Veal, veal@mit.edu MIT EHS Office. Outline. Components Training Needs Assessment Training Metrics Training Roles Training Support Future. On-line Classroom Course Sign-up. Course Completion. Other Training Req.

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MIT’s EHS-MS Training System

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MIT’s EHS-MS Training System

Pam Greenley, greenley@mit.edu

Laurie Veal, veal@mit.edu

MIT EHS Office


Outline

  • Components

  • Training Needs Assessment

  • Training Metrics

  • Training Roles

  • Training Support

  • Future


On-line Classroom

Course Sign-up

Course Completion

Other Training Req.

Completed

The EHS-MS Training System

Trainee Log-In

Training Needs

Assessment

Web Course

Delivery

Central Training

Records Database


Training Needs AssessmentDetermining Training Requirements

  • Self assessment

  • Job title

  • Academic class

  • Special Group


Self Assessment - Selecting EHS Activities/ Linking to Training

  • Use potentially hazardous chemicals in a lab

    • General Chemical Hygiene - initial

    • Lab Specific Chem Hygiene- annual

    • Read Chem Hygiene Plan – initial

    • Managing Hazardous Waste – annual

  • Department customization


Top 5 EHS Activities(7800 total people, 2000 this FY)


Training Needs Assessment Accuracy

  • “Work in a noisy environment” – 16% over reported (13/80)

  • Radiation safety – 25% of those who took course did not select EHS Activity (1 Dept)

  • How many people have not taken needs assessment but need to? Estimate 300 people


Communication of Training Metrics

  • Ongoing – Dept. Assessment Report gives PI and lab group training completion rates

    • Coord and LC can look at dept metrics anytime

    • Should look at least 2x/yr before inspections

  • Special

    • External audit- Reps, PI’s, Dept.heads, Asst. Deans

    • Balanced Scorecard Initiative – course focus

  • Sensitivity


Do E-Mail Reminders Work?


Effect of EHS-MS on EHS Training


EHS Training Activity - # Seats/yr.


EHS-MS Training Roles


Training Technology Support

  • The cost of ownership for the EHS-MS Training System includes ongoing technical support

    • Internal = 1-2 FTEs

    • MIT IS&T = 1 FTE


EHS Training Triage

  • 44% of all email requests for assistancereceived by the EHS Officerequest tracking system are training technology questions:

    • Browser settings

    • MIT personal certificates

    • Automated email notifications – turning off or clarifying training requirement

    • Credit for classroom training


Training Metrics Reports

  • Metrics reporting is resource intensive.

  • Special performance / metrics reports had to be developed.

    • .25 - .5 FTE for EHS Training reporting


Automated Training Reports

  • Investments in custom automated reports :

    • BrioQuery Training Dashboard

    • Monthly Training Metrics Report

    • PI Assessment Report

  • Just in time Training management reports for trend analysis and continuous improvement.


Tech Support Lessons Learned

  • In tech support, no question or issue is too trivial.

    • It may be an indicator of a larger problem.

  • Browsers are the Achilles Heel of training delivery.

  • Users prefer a phone call .

  • Same day response is expected.

  • Automated, web-based training reports have a big impact in the local labs.


The Benefits Outweigh the Costs

  • MIT’s EHS-MS training automation is powerful and effective

  • Rewards and resources are in balance

  • 2 - 3 FTEs per 7,800 EHS-MS training users is a sound investment.


Future Training Focus Areas

  • Drop/Add/Refine EHS activities

  • Better integration of Training Needs Assessment data with EHS Office Programs

  • Training efficiency

  • Continue to clarify roles and responsibilities

  • Training effectiveness- User Centered Learning


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