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Network of Canada Business Service Centres cbsc

Network of Canada Business Service Centres http://www.cbsc.org. Contributing to a Service Agenda Presenter: David Sudlovenick May 4, 2004. Mandate and Services.

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Network of Canada Business Service Centres cbsc

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  1. Network of Canada Business Service Centreshttp://www.cbsc.org Contributing to a Service Agenda Presenter: David Sudlovenick May 4, 2004

  2. Mandate and Services ..to serve as the primary source of timely and accurate business related information and referrals on federal programs, services and regulations, without charge in all regions of the country. • Improve the start-up, survival and growth rates of SMEs • Reduce the complexity of dealing with various levels of government • Enable clients to make well-informed business decisions • Encourage business success through sound business planning, market research and use of strategic information

  3. Phone Walk-in Online Simultaneous phone and web connection: a CBSC officer will help clients navigate the web! Mail & Fax E-mail Mandate and Services All Access Channels Officer-assisted Self-serve New!

  4. WD IC CED ACOA Mandate and Services Locations • 13 Canada Business Service Centre Hubs • Network of 356 regional access partner sites Iqaluit Yellowknife Whitehorse Edmonton Saskatoon Winnipeg Vancouver Charlottetown Montreal Toronto St. John’s Fredericton Halifax

  5. Governance (Federal)

  6. Partnerships • 37 federal departments and agencies • 10 provinces and 3 territories • Formal Agreements with Governments of: Ontario NWT Manitoba Nunavut Saskatchewan New Brunswick Newfoundland and Labrador • Contractual Agreements with: Yukon Chamber of Commerce - cost shared with Yukon Government Chamber of Commerce of Metropolitan Montreal – new interest by Quebec Business Link (NFP) - cost shared with Government of Alberta C/BC Business Service Society (NFP) – cost shared with Government of BC

  7. Toll free telephone Export Information Service • Aboriginal Business Service Network developed and supported by the Canada Business Service Centre Network Partnerships

  8. Canada/Nunavut Business Service Centre • 3 service sites in Nunavut: Rankin Inlet, Kugluktuk and Iqaluit as the main service hub. • Iqaluit at: Email: CNBSC@gov.nu.ca www.cbsc.org/nunavut

  9. Conclusion (cont.) Decade of investment in the network ofCBSCs: • Sophisticated content; smart tools • Credible expertise about a complex client group • Partnerships in place • Positioned to grow

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