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GIRN – Vevey Switzerland – alternatives to an IFA DPDHL

GIRN – Vevey Switzerland – alternatives to an IFA DPDHL. Bonn, November 7th, 2013 Linda Kromjong. Key Facts about Deutsche Post DHL. Among the top 10 largest employers. Organizational Setup in 4 Divisions. Regulatory Environment. Global Industrial Relations. demand for IFA.

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GIRN – Vevey Switzerland – alternatives to an IFA DPDHL

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  1. GIRN – Vevey Switzerland – alternatives to an IFADPDHL Bonn, November 7th, 2013 Linda Kromjong

  2. Key Facts about Deutsche Post DHL Among the top 10 largest employers Organizational Setup in 4 Divisions Regulatory Environment Global Industrial Relations demand for IFA CoC and SCOC in place complaint filed

  3. Working Well Challenges DPDHL Dialogue Model Strong focus on local level, working well in Europe but missing on global level Dialogue Models • Benefits early information about potential issues • Germany: ver.di member of • Supervisory Board • Local: Works Council shared solutions • EU: European Works Council • European Social Dialogue common understanding of company performance drivers • Global: current dialogue through • OECD NCP Germany

  4. Working Well Challenges DPDHL Investigation Model Variety of internal investigation formats in place Investigation Models • Benefits know our risks • IR Risk Assessment for high • profile countries • Audits: global and local due diligence in place • Compliance office and compliance • hotline in place continuous improvement • No joint investigation with • external stakeholders

  5. Working Well Challenges DPDHL Remedy Model Local issues escalated through IR Forum and shared cross-divisional Remedy Models • Benefits early warning system - limit business disruption • Issues sorted locally • Escalation criteria defining when • issues to be sorted globally one DPDHL perspective • cross-divisional IR Forum for • best practice sharing established education & awareness driving employee engagement • Prevention: developing IR • Awareness Training through • e-learning

  6. Working Well Challenges DPDHL Communication Model Only reactive external communication, strengthening of internal communication via IR Forum Communication Models • Benefits stakeholder management • IR Forum: internal communication • Only reactive external communication brand protection consistent communication & best practice sharing • Set up of External Stakeholder • Management Project to develop • external communication strategy

  7. Alternatives to an IFA – agenda November 12, 2013

  8. Alternatives to an IFA – guiding questions for discussion • split in 3 groups • every group all questions • post it’s with suggestions • on flip chart • 30 minutes • appoint a spokes person to share the outcome • Dialogue models: • what dialogue models do you have? • what are the success criteria for a productive dialogue? • what future models do you envisage? • what topics to discuss at what level – local versus global? • Investigations of issues: • how to you deal with investigation issues – company audit only, jointly with social partners, other external parties? • what works – what does not work – what are your suggestions? • how do you report on issue found and remedy for resolution? • Solutions how to deal best with campaigns and remedy models: • how to find the balance between global and local responsibility, where do you solve issues? • what escalation processes do you have in place? • what remedy model do you have in place? • what is the most effective level to communicate solutions externally – local and/or global?

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