SERVICE EXCELLENT IN THE NURSING . Oleh : Purwaningsih. Excellence in all that we do We strive to achieve high level patient satisfaction To create professional practice environment To maintain first class private duty nursing care. NURSING CARE GOALS. Excellent Product.
IN THE NURSING
Excellence in all that
We strive to achieve high level
professional practice environment
To maintain first class private duty nursing care
BASIC STANDART OF
Patient satisfaction is a complex mixture of perceived need, expectations of care, and the experience of care.Greeneich, Long, & Miller, 1994
Patient reaction to and satisfaction with nursing care is the most important predictor of overall satisfaction with hospital care. Williams, 1997
Patient satisfaction is related to the ordinary human virtues of communication, sensitivity, respect, dependability, trust, and personalized service.McDaniel& Nash, 1992
Satisfaction with nursing care is largely based on the perceptions of the nurse's affective behavior toward the patient. Donabedian, 1988
Why are nurses so important to patients?
Key elements of a patient-centered culture
Patients are at the center
The top priority is to meet and exceed patient expectations
Patients are listened to
Entire organization understands the importance of patients and how they can satisfy a patient.
The patient is the ultimate authority as to when their expectations
Motivation To Serve.
to person as a unique individual.
Sets apart one person
from the ordinary
the other's feelings