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Communication - PowerPoint PPT Presentation

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Communication. What is communication?. Sending and receiving of messages between people. Two forms of communication. Verbal – using words Non Verbal – conveying messages without words. “I” messages. You say how you feel and what you think, rather than criticizing someone else

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What is communication
What is communication?

  • Sending and receiving of messages between people

Two forms of communication
Two forms of communication

  • Verbal – using words

  • Non Verbal – conveying messages without words

I messages
“I” messages

  • You say how you feel and what you think, rather than criticizing someone else

    “I feel… (here you name an emotion- anger, fear, disappointment) When you…(here you say what behavior bothers you) Because….”(here you explain why it bothers you)”

    Ex: “I feel angry when you talk out loud because you are disturbing the other students.”

You message
“You” message

  • You criticize others by putting the blame on them

  • “You…(blaming the person for something)”

    Example: “You always think you can have things your way!”

Passive behavior
Passive Behavior

  • A person’s hands are fidgety is example of passive behavior

  • When a person tries not to hurt other’s feelings, but usually gets taken advantage of in the process.

  • Doesn’t always get what he/she wants b/c they are afraid to ask

  • Heads down, avoiding eye contact, speaking in a hushed tone

  • General appearance: giggling/silly, beating around the bush, body language and words don’t match

Aggressive behavior
Aggressive Behavior

  • When a person only want his or her own way and doesn’t care how they get it

  • Invading a person’s personal space, using threatening gestures, loud or mocking tone of voice

  • Language may include a lot of “you” message (accusations, threats, or insults)

  • General appearance: sarcastic, bully, smart –aleck attitude

Assertive behavior
Assertive Behavior

  • When a person does not infringe on others’ desires, wants, or needs.

  • When a person acts assertively you don’t lose self respect and you get your point across without hurting other’s feelings.

  • Use direct, honest statements and showing respect for others.

  • Uses “ I” messages when possible

  • Avoids blaming, put –downs, demands, or threats

  • General Appearance: pays attention, strong, and caring