March Theme Week Product Information Lawn and Garden. March 2011. Theme Week. Theme Week. Newsletter.
Recommendations For A Successful Theme Week:
Kenmore & Kenmore Elite --- SxS, TM, BM, 3 Door, & 4 Door Refrigerators
Issue: Noise Due To Water Supply Not Being Connected To The Refrigerator is causing unnecessary customer instruct service calls – SIRs.
Turn off the Icemaker by pushing the switch to the (O) position until the water supply can be connected or turned on to the refrigerator. By performing this step, the noise can be eliminated and service calls reduced.
For full details, see Delivery and Installation Flash DIF46-0050 dated 2/10/2011
Monday- Tractors and Accessories.
Have a deluxed tractor available for demonstration purposes. Refer to the Lawn and Garden Delivery Team Orientation document and the Locating Critical Components document for this trainingsession. These documents can be found on the Carrier Resource Page under Lawn and Garden and were also attached to this Theme Week notification. Delivery Teams need to prepare Customers to use their MDO “Deluxed” riding mower or lawn tractor. Preparing the Customer during the delivery process will fulfill the delivery expectation to assist the Customer.
Tuesday- Patio Furniture and mowers.
Delivery Best Practices. Many patio sets come in multiple cartons. MDO associates and Delivery Teams must be aware of carton numbering; ex. 1of 3, 2 of 3, etc. Sets may also come with carton color coding. Patio furniture is a deliver in carton process. Care must be taken in loading and handling of glass patio tables. Riding on trucks for hours can damage the tables if not loaded and secured properly. Best Practice: place styrofoam under boxed table while on truck. Mowers are deliver in carton. MUST: mowers have to be kept upright in carton at all times to avoid oil leakage.
Have an elite grill available for demo if possible. The Kenmore Elite Grills with Islands delivery and handling process is unchanged from 2010. Note: model numbers may change from 2010. More info is to come for 2011 model numbers if they change. Assembled grills of all types must be handled with care. They need to be padded and well secured on delivery trucks. Hours of riding on delivery trucks can damage grills not handled properly.
Repeat tractor training outlined for Monday
“Fun Friday” Review week’s topics and conduct role plays. Provide coffee and donuts for teams. Select one of the weekly topics and conduct a role plays. Award prizes to the best performer recognized and voted on by their peers.