1 / 4

Helpdesk Package

Helpdesk Package. A single point of contact for all CTSA users to provide effective management, prioritization, resolution, and tracking of all issues related to CTSA applications: GHUCCTS Portal Redcap Webcamp I2B2 Others…. Features. Portal. Redcap. I2B2. Webcamp. Workflow.

hestia
Download Presentation

Helpdesk Package

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Helpdesk Package • A single point of contact for all CTSA users to provide effective management, prioritization, resolution, and tracking of all issues related to CTSA applications: • GHUCCTS Portal • Redcap • Webcamp • I2B2 • Others…

  2. Features Portal Redcap I2B2 Webcamp

  3. Workflow • Tier1 – First Level • Tier2 – Curator • Local Support – Desktop, H/W, S/W.

  4. Access Rights • Access Rights • Mostly anonymous • Enforce authentication to add/ modify content • Personalized content

More Related