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Riverside Trial Origin Survey . Two Facilities Two forms Long Form Short Form. Survey Facilities. Edom Hill 300 customers / day 2 scales Many repeat customers during the day El Sobrante 600 – 800 customers / day 2 scales plus an automated scale Many weigh back tickets. Forms.

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Riverside trial origin survey
Riverside Trial Origin Survey

  • Two Facilities

  • Two forms

    • Long Form

    • Short Form


Survey facilities
Survey Facilities

  • Edom Hill

    • 300 customers / day

    • 2 scales

    • Many repeat customers during the day

  • El Sobrante

    • 600 – 800 customers / day

    • 2 scales plus an automated scale

    • Many weigh back tickets


  • Forms
    Forms

    • In English and Spanish

    • Short Form

      • Hauler Name, Business Name, Origin

    • Long Form

      • Hauler Name, Phone, Business Name, Origin, Business or Residence Waste, Address of Waste.


    Findings
    Findings:

    • Time concerns

      • From < 1 to 3 minutes for the long form

    • Driver may not know address of waste origin

    • Understanding form

      • Difficulty in interpreting questions

    • Writing on form

      • Need writing surface.

      • Some illegible


    Comments by customer
    Comments by Customer

    • I don’t have my reading glasses.

    • I don’t speak English.

    • This isn’t my first time here why do I have to do this?

    • Will I have to do this forever?

    • Can I take it and bring it back?

    • Right now? The guy behind me is going to be mad.

    • What if I don’t know can I just put anything?


    Conclusions
    Conclusions

    Direct questioning by Gate attendant = accurate responses

    More information is not necessarily better information

    To be useful, form must be attached to the ticket

    Many customers need encouragement & help filling out form


    Conclusions1
    Conclusions

    • A well trained gate attendant gathers accurate data


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