Riverside Trial Origin Survey . Two Facilities Two forms Long Form Short Form. Survey Facilities. Edom Hill 300 customers / day 2 scales Many repeat customers during the day El Sobrante 600 – 800 customers / day 2 scales plus an automated scale Many weigh back tickets. Forms.
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Direct questioning by Gate attendant = accurate responses
More information is not necessarily better information
To be useful, form must be attached to the ticket
Many customers need encouragement & help filling out form