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Change Enablement Q3 Update

Change Enablement Q3 Update. Planned to be delivered and completed Unplanned and delivered. Planned and not delivered [DE-PRIORITIZED] Planned, not delivered and also de-prioritized. Legend: Green : Always meets / exceeds expectations; Little/no risk

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Change Enablement Q3 Update

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  1. Change Enablement Q3 Update • Planned to be delivered and completed • Unplanned and delivered • Planned and not delivered • [DE-PRIORITIZED]Planned, not delivered and also de-prioritized

  2. Legend: • Green: Always meets / exceeds expectations; Little/no risk • Amber: Partially meets / exceeds expectations; Some risk • Red: Rarely / never meets / exceeds expectations; High risk Change Enablement Support DashboardQ3 2013 Service Levels for IT Project Support (AMBER) Type of IT Service Delivery Emails Sent • Each project is assessed to understand the scope of impact and the degree of change to determine the service levels required for that effort and to plan accordingly. • Shows purpose of emails sent in Q3 from IT Service Delivery. Simple Change Low CE Support Complex Change High CE Support Volume for Across All Service Areas (GREEN) • The volume of tactics executed (created and / or approved) in Q3 were measured across each CE Service Category. Quality for IT Service Support (AMBER) • Created IT Communications Job Aid (click here to view) to assist both IM and CM teams, with step-by-step instructions and links to comms templates. • Reviewed IM WPD to ensure comms process and templates included. • Attended weekly MIM meetings to provide feedback. • Revamped CM roles and responsibilities to clarify who is accountable for what, which will in turn reduce miscommunications and need to retract communications to end user population. • Beginning to implement a scoring system to measure adherence to Job Aid which in turn drives quality.

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