1 / 7

Norfolk & Suffolk Dementia Alliance Care Homes Workshop

Norfolk & Suffolk Dementia Alliance Care Homes Workshop. Kesgrave Conference Centre 17th April 2012 New way of working for assessment & care management services. A simpler response . We have used System thinking to make sure that we can meet the demand that adult social care teams face

henrik
Download Presentation

Norfolk & Suffolk Dementia Alliance Care Homes Workshop

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Norfolk & Suffolk Dementia Alliance Care Homes Workshop Kesgrave Conference Centre 17th April 2012 New way of working for assessment & care management services

  2. A simpler response • We have used System thinking to make sure that we can meet the demand that adult social care teams face • We are working on the principle that the customer will deal with as few people as possible • Where other teams are involved we have made the interface as simple as possible

  3. A more effective response • We have built our new design around the following customer purpose • Listen to me & take me seriously • Work with me to: • give me information (including how much it will cost me) to make informed choices • offer practical help & support • to resolve my difficulties (& keep me safe) • Tell me the truth, what you will do and when • Remember me: remember my story • We have rebuilt our teams into neighbourhood and specialist teams, and created more effective links with Customer First.

  4. Ipswich Hospital Triage W. Suffolk Hospital Triage Adult Social Care: Area Structure April 2012 Ipswich Hospital (complex) Ipswich Hospital (complex) WS Hosp Complex Home First Customer First

  5. A faster response • Teams have worked to reduce waiting lists • We have cut out bureaucracy so that decisions can be made faster • We have built our teams so that the customer does not get passed from person to person • Each team is clear about its role and how it works with others

  6. What do the teams do?

  7. What do the teams do?

More Related