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SPRINT – FLORIDA LIFELINE / LINK-UP APRIL 11, 2006 SANDY KHAZRAEE REGULATORY MANAGER PowerPoint PPT Presentation


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SPRINT – FLORIDA LIFELINE / LINK-UP APRIL 11, 2006 SANDY KHAZRAEE REGULATORY MANAGER. LIFELINE/LINK-UP GOALS.

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SPRINT – FLORIDA LIFELINE / LINK-UP APRIL 11, 2006 SANDY KHAZRAEE REGULATORY MANAGER

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SPRINT – FLORIDA LIFELINE / LINK-UPAPRIL 11, 2006SANDY KHAZRAEEREGULATORY MANAGER


LIFELINE/LINK-UP GOALS

  • The goal of the Lifeline/Link-Up programs as originally adopted by the FCC was to make telephone service more accessible to customers who might otherwise not be able to afford basic local telephone service.


SPRINT – FLORIDA LIFELINE SUBSCRIPTION PROCESS

For Subscriber’s Qualifying Based on Participation in a Program:

  • Contact Sprint & Request Lifeline Application

  • Complete Self-Certification Form for Applicants qualified based on participation in at least one of the following programs.

    • TANF

    • Medicaid

    • Food Stamps

    • SSI

    • Federal Public Housing Assistance (Section 8)

    • Low-Income Home Energy Assistance

    • National School Lunch – Free Lunch Program

  • Mail or fax to Sprint at address/fax number indicated.

  • Within 30 Days, Lifeline is added to the account if the form was signed and the Name, SSN & Phone Number match our records.


  • SPRINT – FLORIDA LIFELINE SUBSCRIPTION PROCESS

    For Subscriber’s Qualifying Based on Income Level:

    • Applicant contacts Florida Office of Public Counsel (OPC) if qualification is based on income.

    • OPC sends application to requestor.

    • Applicant returns Lifeline application to OPC with proof of income.

    • Weekly, OPC sends spreadsheet to Sprint with newly qualified Lifeline applicants.

    • Sprint adds Lifeline credit to accounts of each of these customers within 30 days of receipt of information in spreadsheet from OPC.


    LIFELINE SELF-CERTIFICATIONAUDIT – FALL 2005

    Sprint – Florida audited a random sample of 200 Lifeline

    customers added under the self certification process.

    Results of Audit:

    • 111 Accounts provided proof of eligibility & were recertified.

    • 15 Accounts were no longer active.

    • 74 Accounts (37%) did not respond.

      Follow-up letters were sent to these 74 accounts advising

      they were being moved to Transitional Lifeline because they

      had failed to provide proof of eligibility.


    SPRINT – FLORIDA LIFELINE OUTREACH

    • Bill Inserts – Loud & Clear – Quarterly Newsletter to Sprint-Florida Customers

    • Bill Messages regarding Lifeline annually on all bills

    • Lifeline materials made available at Sprint-Florida Customer Appreciation Events.

    • Lifeline Press Conferences held in conjunction with School events in Ocala, Tallahassee and DeFuniak Springs.


    SPRINT – FLORIDALIFELINE SUBSCRIBERSHIP


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