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Copyright © 2006-2007 The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado PowerPoint PPT Presentation


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Copyright © 2006-2007 The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado. PowerPoint Summary of: Empathetic Listening. Slide 2: Empathetic Listening… is a way of listening and responding to another person that improves mutual

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Copyright © 2006-2007 The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado

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Copyright © 2006-2007 The Beyond Intractability ProjectBeyond Intractability is a Registered Trademark of the University of Colorado

PowerPoint Summary of:

Empathetic Listening


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  • Slide 2:

  • Empathetic Listening…

  • is a way of listening and responding to

  • another person that improves mutual

  • understanding and trust.

  • Benefits of Empathetic Listening:

  • Builds trust and respect

  • Allows for emotional release

  • Reduces tensions

  • Uncovers “hidden” information

  • Creates a safe environment

  • Helps clarify parties’ thoughts

  • Aids understanding of context

PowerPoint Summary of:

Empathetic Listening


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  • Slide 3:

  • How to Listen Empathetically

  • Actively attempt to understand the Other’s point of view

  • Take in information without passing judgment

  • Acknowledge the speaker

  • Model empathetic practices

  • Create a trusting environment

  • Allow the expression of emotion and sharing of problems

PowerPoint Summary of:

Empathetic Listening


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  • Slide 4:

  • Specific things to DO:

  • Be attentive

  • Be interested

  • Be alert

  • Create a positive atmosphere

  • Allow the Other to bounce ideas off of you

  • Indicate you are listening

  • Reflect your understanding back to the speaker

PowerPoint Summary of:

Empathetic Listening


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  • Slide 5:

  • Specific things to Avoid

  • DON’T:

  • Change the subject

  • Discount the speakers’ feelings

  • Let the speaker “hook” you into an emotional exchange

  • Interrupt

  • Give advice

  • Interrogate

PowerPoint Summary of:

Empathetic Listening


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