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Copyright © 2006-2007 The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado

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PowerPoint Summary of: Empathetic Listening - PowerPoint PPT Presentation


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Copyright © 2006-2007 The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado. PowerPoint Summary of: Empathetic Listening. Slide 2: Empathetic Listening… is a way of listening and responding to another person that improves mutual

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Copyright © 2006-2007 The Beyond Intractability ProjectBeyond Intractability is a Registered Trademark of the University of Colorado

PowerPoint Summary of:

Empathetic Listening

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Slide 2:

  • Empathetic Listening…
  • is a way of listening and responding to
  • another person that improves mutual
  • understanding and trust.
  • Benefits of Empathetic Listening:
  • Builds trust and respect
  • Allows for emotional release
  • Reduces tensions
  • Uncovers “hidden” information
  • Creates a safe environment
  • Helps clarify parties’ thoughts
  • Aids understanding of context

PowerPoint Summary of:

Empathetic Listening

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Slide 3:

  • How to Listen Empathetically
  • Actively attempt to understand the Other’s point of view
  • Take in information without passing judgment
  • Acknowledge the speaker
  • Model empathetic practices
  • Create a trusting environment
  • Allow the expression of emotion and sharing of problems

PowerPoint Summary of:

Empathetic Listening

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Slide 4:

  • Specific things to DO:
  • Be attentive
  • Be interested
  • Be alert
  • Create a positive atmosphere
  • Allow the Other to bounce ideas off of you
  • Indicate you are listening
  • Reflect your understanding back to the speaker

PowerPoint Summary of:

Empathetic Listening

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Slide 5:

  • Specific things to Avoid
  • DON’T:
  • Change the subject
  • Discount the speakers’ feelings
  • Let the speaker “hook” you into an emotional exchange
  • Interrupt
  • Give advice
  • Interrogate

PowerPoint Summary of:

Empathetic Listening

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