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WORLDPAC Program for

WORLDPAC Program for. Agenda. WORLDPAC Introduction Review of WORLDPAC Program & Benefits speedDIAL Demonstration Warehouse Tour. Independent Installer Challenges. 2004 State of the Aftermarket Industry Outlook Study states:

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WORLDPAC Program for

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  1. WORLDPACProgram for

  2. Agenda • WORLDPAC Introduction • Review of WORLDPAC Program & Benefits • speedDIAL Demonstration • Warehouse Tour

  3. Independent Installer Challenges 2004 State of the Aftermarket Industry Outlook Study states: “Repair shops feel that reputation, customer service and quality parts are extremely important for customer buying decisions.” • Some of their biggest concerns: • Profit Margins • Technical Training for installers • Access to quality parts for fewer comebacks, defects, returns • New products in stock with timely receipt of new product pricing and catalog information

  4. Who is WORLDPAC ? WORLDPAC is the leader in the import, distribution and delivery of original equipment quality foreign automotive parts and accessories to the independent installer.

  5. WORLDPAC • Established in 1995 through the acquisition of top tier import parts companies in the automotive aftermarket for 30 years • Over $100M in inventory • 1,400 Employees • 2 Distribution Centers, 45+ Branches • US & Canada • 70K specific parts for over 1M applications • Officially part of The International Group family of companies as of October 2004

  6. WORLDPAC’S Vehicle Coverage 70,000 part numbers for 25 makes of vehicles for models that are in some cases up to 30 years old. Part numbers sourced from 400 vendors located in 16 different countries.

  7. WORLDPAC offers quality OE parts and accessories for:

  8. You don’t have to go to the Dealer for these products: • Lower Control Arm for BMWs • Oil Drip pans for Mercedes & Volvos • Transmission Fluid for Honda • Redline High Performance products • Tail lights, Headlamps & bulbs for all vehicles • Window regulators for most vehicles • Gloves & Floor, Seat & Steering Wheel Protectors

  9. Cruise Control Vacuum Pump

  10. Headlamp and Tail Light Assemblies

  11. Window Regulator

  12. Engine Mount

  13. Tension Damper

  14. Horn

  15. Window Motors and Switches

  16. US and Canada locations for multiple same day deliveries

  17. OE Import Expertise Knowledge of customs, cultures, currency fluctuations, lead times Technology Leadership Online catalog and order fulfillment software (speedDIAL) Integration with shop management software Diagnostic tools for import cars (Scan Tool) Operational Excellence Nationwide coverage – 2 DCs, 45+ locations and growing Order processing in 10 minutes, deliveries within 90 minutes on most routes UPS ground and overnight air deliveries Saturday deliveries in select markets Total Solution for customers Technical and diagnostic training on late model cars Business management training Customer First Hotline On-line community forum to network with other CARQUEST stores Customer Marketing Services (MyCustomerBuilder) WORLDPAC’s Competitive Advantage

  18. Sample WORLDPAC Brands

  19. BRAND In depth catalog of superior OE quality import parts AVAILABILITY 95+% fill rate SERVICE Comprehensive program of services and customer support PRICE Competitive pricing Why Do Business with WORLDPAC?

  20. CARQUEST company owned stores and Independent stores are given preferred customer status Automatic assignment of account numbers, speedDIAL passwords, and delivery schedules All independent stores must fill out a credit application and bank reference form to get an open account Ordering and Delivery Order 24/7 online by using free speedDIAL software or call 1-800-999-9982 for backup ordering Download speedDIAL from http://www.worldpac.com All CARQUEST company owned stores are automatically on open account Credit process is streamlined for all stores Mode of delivery will depend on route capacity and proximity to branch Local, overnight and will call delivery methods WORLDPAC Program

  21. Pricing On average 20-50% offer dealer list price plus further discounts for CARQUEST affiliation Enables you to offer the end customer significant savings from car dealer list price and still make decent margins for OE quality import parts You will see the following in speedDIAL: car dealer list price and your cost and wholesale price you can charge your customer Freight Pre-paid for multiple same day deliveries without an order minimum Pre-paid on overnight deliveries ($100 order to qualify) Payment Forward your WORLDPAC invoices to whoever pays your bills today so that send a check for payment (P-Cards cannot be used for payment) WORLDPAC Program

  22. WORLDPAC Program • Warranty • 12 months or 12,000 miles whatever comes first or the expressed manufacturer’s warranty, whichever is greater • Returns • Saleable merchandise purchased within the last 45 days can be returned with an RMA. All cores must be purchased from WORLDPAC within the last 90 days and returned in original box. Self service returns can be done at any time through speedDIAL • Call tags are generated automatically for CORES • Returns are picked up with your next order delivery • Returns for overnight customers are at your expense except in the case of cores and if there was a mistake made by WORLDPAC • For returns going back on the DC truck an RMA number that you generated in speedDIAL must be written on the product box

  23. Summary of WORLDPAC Program Benefits By offering WORLDPAC product: • Save money on OEM quality import parts instead of going to the dealer • Keep the “import buyout part” from going outside of IGI and therefore increase shareholder value • Save time and cut down on returns by using the free online catalog and order fulfillment software (speedDIAL) • Receive pre-paid freight on multiple same day deliveries without purchase minimum requirements expect for overnight which requires a $100 order • Reach common customers with hot shot delivery where WORLDPAC cannot • Choice of multiple high end import OE product brands per application • Access to nationwide inventory from multiple warehouses

  24. Followed up with free value-added seminars for training on speedDIAL where appropriate Access program materials through the following website: http://intranet.wpac.com/CARQUEST Access to a test account to demonstrate speedDIAL to your counter people can be found at the same site speedDIAL hotline support 1-888-815-9982 Back up ordering: 1-800-999-9982 WORLDPAC Program Implementation

  25. speedDIAL DIAL stands for Direct Information Access Link: WORLDPAC’s free, Internet based online catalog and order fulfillment software that gives customers up to the minute information on parts availability and pricing

  26. SpeedDIAL The online catalog contains over 37,000 part images resulting in fewer returns. Today over 61% of all orders are received electronically by customers using this tool.

  27. Sample of Features & Benefits Features • 24x7 real time price and availability • High quality/ resolution images • Buyers Guide • Automatically generates and keeps track of returns • Integrated with most popular SMS systems Benefits • Customer may purchase anytime and knows when and if he can get the part • Increases accuracy (reduces returns) • Helps customer plan inventory • Increases productivity • Better accounting

  28. The whole is greater than the sum of it’s parts – Let’s win business together and be the number one call for aftermarket parts in your area!

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