Communication model
Download
1 / 40

COMMUNICATION MODEL - PowerPoint PPT Presentation


  • 428 Views
  • Updated On :

COMMUNICATION MODEL. The way we Communicate. What is Communication?. The process of sending and reviewing messages to share meanings. Elements of the Model. Sender - Speaker Receiver - Listener Messages Feedback Encoding Decoding Interference . Verbal - using words volume tone.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'COMMUNICATION MODEL' - helena


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Communication model l.jpg

COMMUNICATION MODEL

The way we Communicate


What is communication l.jpg

What is Communication?

The process of sending and reviewing messages to share meanings.


Elements of the model l.jpg
Elements of the Model

  • Sender - Speaker

  • Receiver - Listener

  • Messages

  • Feedback

  • Encoding

  • Decoding

  • Interference


Two kinds of messages l.jpg

Verbal - using words

volume

tone

Non-Verbal

appearance

gestures

body movement

eye contact

spatial relations

Two kinds of Messages


What is feedback l.jpg
What is Feedback?

  • Reaction of the receiver to the sender’s message.

  • Tells the sender how to send the next message.


Encoding l.jpg
Encoding

  • How the sender decides to send the messages based on PREDICTIONS or prior knowledge about the receiver


Decoding l.jpg
Decoding

  • Applying meaning and understanding the message that has been sent


Interference l.jpg
Interference

  • External

    • outside influences that affect communication

    • noisy room; airplane overhead

  • Internal

    • inside influences that affect communication

    • prejudices; anxiety; worry


Channels of communication l.jpg
Channels ofCommunication

  • Channels are the senses you use in communication

  • Hear

  • See

  • Touch


Levels of information encoding predicting reactions l.jpg
Levels of Information(Encoding = Predicting reactions)

  • Cultural - Little info. About receiver

  • Sociological - Some general info. About the receiver.

  • Individual - Personal knowledge of the receiver.


Purposes of communication l.jpg

General

Social Contact

Self-Esteem

Gain & Share knowledge

Specific

Exchange Info.

Exerting Control

Following Social rules

Sharing Feelings

Purposes of Communication


What is perception l.jpg
What is Perception?

  • Process of filtering and interpreting what your senses tell you so you can create a meaningful picture of the world.


Steps in perception l.jpg
Steps in Perception

  • Something affects the senses

    • see, hear, taste, smell, touch

  • interpret the sensation (give meaning to it)


Differences in perception come from l.jpg

Physical Differences

Past Experiences; background

Differences in Perception come from:


Differences in perception come from15 l.jpg
Differences in perception come from:

  • Present feelings; circumstances

  • Differences in using information


Differences in perception come from16 l.jpg
Differences in Perception come from:

  • Differences in expectations


Verbal communication l.jpg
Verbal Communication

  • Uses words: symbols that represent things but are not the things themselves.

  • Why language changes: the world is changing. New ideas and inventions need words to describe them.


Meanings of words l.jpg
Meanings of Words

  • Denotative Meaning---definition found in the dictionary

  • Connotative Meaning---everyday meaning; emotional or personal response to a word


Kinds of language l.jpg
Kinds of Language

  • Technical--area specific language; mechanic

  • Regional---specific to geographic area; soda vs. pop

  • Slang---phat

  • Cultural--specific to particular religious or ethnic group; barmitzvah


Verbal strategies that affect communication l.jpg

Exclude

Include

Put Down

Build Up

Reveal Self

Conceal Self

All of these verbal strategies are similar to the nonverbal strategies

Verbal Strategies that affect communication


Nonverbal communication l.jpg
Nonverbal Communication

  • Sending and Receiving messages without the use of words. Involves: appearance, gestures, posture, eye contact, facial expressions, spatial relations, and time.



Nonverbal communication23 l.jpg

Intentional - using nonverbal techniques to support verbal message(s)

Accidental - nonverbal messages sent that the sender is unaware of but still communicate a message. Can contradict verbals

Nonverbal Communication



Vocal cues as nonverbals l.jpg
Vocal Cues as Nonverbals message(s)

  • Pitch---the highness or lowness of voice

  • Rate---how slowly or quickly a person talks

  • Volume---loudness or softness of voice

  • Quality---sound of the voice


Nonverbals can l.jpg
Nonverbals Can: message(s)

  • Repeat

  • support

  • contradict

  • replace

  • regulate


Spatial relations l.jpg
Spatial Relations message(s)

  • Intimate space---up to 1 1/2 feet; hugging, telling secrets

  • Personal space---1 1/2 to 4 feet; quiet conversation

  • Social space---4 to 12 feet; group discussions

  • Public space---over 12 feet; calling or waving


Listening l.jpg

Listening message(s)

Accurate Receiving


Hearing vs listening l.jpg

Hearing - physical ability to pick up sound waves. message(s)

Listening - 4 steps

hear

interpret

understand

recall

Hearing vs. Listening


Barriers to listening l.jpg
Barriers to Listening message(s)

  • Internal Distractions

  • External Distractions

  • Personal Biases

  • Conflicting Demands


Active listening l.jpg

Active Listening: message(s)

Stay Tuned In



Slide33 l.jpg


Staying tuned in active listening l.jpg
Staying Tuned in: Active Listening message(s)

  • Read nonverbals

  • Avoid distractions


Staying tuned in active listening35 l.jpg
Staying Tuned In: Active Listening message(s)

  • Apply the ideas to yourself

  • Paraphrase

  • Know your effect on the sender



Self concept l.jpg
Self-Concept message(s)

  • Beliefs about who you are based on perceptions, expectations, and others’ reactions

  • Formed early in life

  • Static---Hard to change


Self concept and self efficacy l.jpg
Self Concept and Self-Efficacy message(s)

  • Those with poor self-concept will complete tasks that are too EASY or too HARD

  • Self-efficacy is your belief on what you can do



ad