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11. CHAPTER. INFORMATION SYSTEMS. Competencies. Explain how organizations can be structured according to the five functions and three management levels Describe how information flows in an organization Distinguish among the different systems. Competencies cont.

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  1. 11 CHAPTER INFORMATION SYSTEMS

  2. Competencies • Explain how organizations can be structured according to the five functions and three management levels • Describe how information flows in an organization • Distinguish among the different systems

  3. Competencies cont. • Distinguish between office automation systems and knowledge work systems • Explain the difference between data workers and knowledge workers

  4. Organizational Information Flow

  5. Functions • Accounting • Marketing • Human Resources • Production • Research and Development

  6. Management Levels

  7. Information Flow • Top managerial-level • Vertical, horizontal & external • Middle managerial level • Vertical & horizontal • Supervisory-level • Vertical only

  8. Computer-Based Information Systems

  9. Transaction Processing Systems • Tracks operations • Creates databases • Also called data processing systems (DPS)

  10. Accounting Activities TPS • Sales order processing • Accounts receivable • Inventory control • Accounts payable • Payroll • General ledger

  11. Management Information Systems MIS • Produces standardized reports • Periodic • Exception • Demand • Uses databases • Integrates data across areas

  12. Decision Support Systems DSS • Enables managers to get answers to problems • Group decision support system (GDSS) • Supports DSS • Addresses large problems • Analyzes data

  13. DSS Parts • User • Someone who makes decisions • Could be you • System software • Operating system • Easy to use • Data • Internal & external • Decision models

  14. Decision Models • Strategic models • Tactical models • Operational models

  15. Executive Support Systems ESS • Designed for top management • Consists of sophisticated software • Access about a company's performance

  16. Information workers Data workers Secretaries Clerks Knowledge workers Engineers Scientist Office automation systems Project managers Videoconferencing systems Knowledge work systems Use specialized systems CAD/CAM Other Information Systems

  17. Information overload Could have a negative effect on getting work done How to handle e-mail Be selective Remove Protect Be brief Stop spam Don't respond A Look to the FutureInformation Overload

  18. accounting (302) accounts payable (308) accounts receivable (308) balance sheet (309) computer aided design/computer aided manufacturing (CAD/CAM) (314) data (311) data processing system (DPS) (308) data worker (313) decision model (311) decision support system (DSS) (307) demand report (310) exception report (310) executive information system (EIS) (307) executive support system (ESS) (307) Key Terms

  19. external data (311) general ledger (309) group decision support system (GDSS) (310) human resources (304) income statement (309) information system (306) information worker (313) internal data (311) inventory (308) inventory control system (308) knowledge worker (313) knowledge work system (KWS) (314) management information system (MIS) (307) marketing (304) Key Terms

  20. middle management (304) office automation system (OAS) (314) operational model (311) payroll (308) periodic report (310) production (304) project manager (314) purchase order (308) purchasing (308) research (304) sales order processing (308) strategic model (311) supervisor (304) system software (311) tactical model (311) Key Terms

  21. top management (304) transaction processing system (TPS) (307) user (311) videoconferencing system (314) Key Terms

  22. FAQs • List the five basic functions of an organization. • Name the three management levels. • Which information system produces summarized, structured reports? • Which system would be used by a company CEO?

  23. Discussion Questions • Define the following terms - TPS, MIS, DSS, and ESS. • What is the purpose of a Transaction processing system? • Describe one of the information systems listed above.

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