Vcs health and well being forum personalisation in trafford
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VCS Health and Well Being Forum Personalisation in Trafford. Joanne Willmott Personalisation Programme Manager Oct 2011. Introduction. National picture Local context Current challenges Key priorities Questions from Steering Group. Big Society

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VCS Health and Well Being Forum Personalisation in Trafford

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VCS Health and Well Being Forum Personalisation in Trafford

Joanne Willmott

Personalisation Programme Manager

Oct 2011


  • National picture

  • Local context

  • Current challenges

  • Key priorities

  • Questions from Steering Group

Big Society

Personalisation agenda (Right to Control, Think Local, Act Personal, Capable Communities)

Economic situation, efficiencies and savings

GP led commissioning

Open Public Services Reform (White Paper in July) “support the creation and expansion of mutuals, co-operatives, charities and social enterprises, and enable these groups to have much greater involvement in the running of public services.”

National Agenda

Savings targets

Integration Health and Social Care

Right to Control

Trafford Partnership/Stronger Communities Board

Health Watch

Corporate agenda e.g. Community Budgets

New customer journey - new operating model and assessment framework

Local Context

Embedding personalisation and supporting VCS and social enterprise in era of austerity

Need to achieve unprecedented savings has potential to put on going transformation at risk

Transformation and personalisation only way to achieve radical change and savings

Need to ensure our model focuses on better outcomes for less money

Current Challenge

Salvere reablement service – development of social capital and independence


Right to Control

New model of support planning

Development of social enterprise e.g. Centre for Independent Living

Market stimulation (Hub and Spoke)

Key Priorities


Lostock pilot


Universal services

Capacity building in Community and Voluntary Sector, Community Budgets

On going co production

Key Priorities

How many people in Trafford are currently receiving Personal Budgets? How many are entitled to Personal Budgets?

We have 2416 people with a personal budget, out of a total of 6978.

= 34.6% of people, on schedule to meet our end of year target of 50%.

Of these people 1007 have taken up Direct Payments.

The expenditure on personal budgets for 2010/11 was £5,853,443.65. Following recovery of unspent payments (£2,002,576 ) the adjusted total is £3,850,867.82

Questions from Steering Group

Right to Control – how will this affect groups and how can they get involved?

Right to control makes personal budgets a legal right and rolls out personalisation to additional funding streams – Access to Work, Work Choice, Supporting People, Equipment, Disability Facilities Grant and Independent Living Fund

Useful to arrange training session for members?

Questions from Steering Group

How do the brokers identify the organisations offering services?

Role of brokers is to support customers to achieve their anticipated outcomes so they search out services/organisations in response to individual requirements rather than use a prescriptive list

They also build up a library and knowledge of potential services

Useful for the group to pull together an information sheet about services on offer so we can give to brokers and customers?

Questions from Steering Group

Who are the Brokers and how do you decide who sits on their panels?

Mixture of in house brokers and brokers from VCS e.g. Genie Network, Age Concern and Centre for Independent Living

Council responsible for sign off of support plans – ensure personal budget right amount and being spent appropriately to meet outcomes. Done via resource panel

Questions from Steering Group

How are people currently receiving support given the choice of services they access through Personal Budgets?

New support plan model being developed to embed choice and control

Brokerage and help with more “technical” bits like accountancy and pay roll

Questions from Steering Group

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