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Understanding Existing Process

Understanding Existing Process. Understand Phase. Confirm scope and boundaries Map existing process understanding Measure process performance Determine root cause Identify improvement priorities Implement early wins. CEO. Marketing. Operation. Finance/ Admin. Order Fulfillment.

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Understanding Existing Process

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  1. Understanding Existing Process

  2. Understand Phase • Confirm scope and boundaries • Map existing process understanding • Measure process performance • Determine root cause • Identify improvement priorities • Implement early wins

  3. CEO Marketing Operation Finance/ Admin Order Fulfillment Customer Request Aliran Proses

  4. Understand Phase • The objective is to understand, not just to build an “as-is” model • The model will be a tool and communication device • Concentrate on what actually happens in the process

  5. Confirm scope & boundaries • Start with process architecture diagram, produced in the architect and align phase • Identify the relationships among business processes, technologies, human resources, and business strategy.

  6. Mapping existing process • IGOE’s (input, Guide, Output & Enabler) process modelling, flowchart, IDEF0, ASME • Focus on process flow and the objects being transformed in the process • Start from the outcomes of the process and work backward

  7. Mapping … • Decompose the process into component subprocessess (a maximum of eight) • Matrices of interaction between data and process can be used

  8. IGOE or swim lane process model

  9. Flowchart Mulai/ selesai Tugas / aktivitas Titik keputusan Aliran

  10. IDEF0 (International Definition) Kebijakan perusahaan, hukum dll Pengendalian Output Produk Informasi dll Input Material Informasi dll Proses SDM Sistem Sarana dll Mekanisme

  11. Standar ASME(American Society of Mechanical Engineers) Operation Indicates the main steps in a process – we use 2 types; one for value-adding and one for non value-adding steps V Inspection Steps V Time Comment Indicates a check on quality or quantity Steps A Indicates movement of people, materials, paper, information, etc Steps B Transport Steps C Steps D Indicates a temporary storage, delay or hold-up between consecutive operations Steps E Delay Steps F Steps G Storage Indicates a controlled storage, such a filing, which is not a delay

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