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e-Government in the UK

e-Government in the UK. Stefan Czerniawski Deputy Director, e-Government Strategy and Funding Office of the e-Envoy October 2000. e-Government strategy. To make the UK one of the world’s leading knowledge economies All government services to be offered online by 2005

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e-Government in the UK

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  1. e-Government in the UK Stefan Czerniawski Deputy Director, e-Government Strategy and Funding Office of the e-Envoy October 2000

  2. e-Government strategy • To make the UK one of the world’s leading knowledge economies • All government services to be offered online by 2005 • Everyone who wants it to have internet access by 2005

  3. e-governmenta strategic framework for public services in the Information Age www.iagchampions.gov.uk/iagc/strategy.htm

  4. e.gov Electronic Government Services for the 21st Century Performance and Innovation Unit www.cabinet-office.gov.uk/innovation/ 2000/delivery/e-gov.pdf

  5. UK online annual report www.e-envoy.gov.uk/2000/progress/anrep1/default.htm

  6. GSI Central government information Local government information e-Government components Citizens and businesses Access devices Access Government portal Intermediaries E-business Government gateway Interoperability

  7. Access Citizens and businesses Access devices Access Government portal Intermediaries E-business Government gateway Interoperability GSI Central government information Local government information

  8. Access • Direct • call centres, DTV, WAP, PC • in person with web-supported staff • Indirect • kiosks, UK online centres, communities • Content adapted to channel

  9. UK online centres • All 4300 public libraries will be online by the end of 2002 • Over 6000 centres in total by the end of 2002 • Access to new technologies and the opportunities that they can offer • Help to develop the skills to use them www.dfee.gov.uk/ukonlinecentres/index1.htm

  10. Other access initiatives • 80% discounts on basic IT courses available from September for people with individual learning accounts • Tax breaks for companies that loan computers to employees • 100,000 low income families to lease or buy cheap refurbished computers • Pilot for post offices to be Internet Learning Access Points and Government General Practitioners

  11. Government portal e-Business Citizens and businesses Access devices Access Intermediaries E-business Government gateway Interoperability GSI Central government information Local government information

  12. UK online centres • UK online for business • UK online Citizen Portal

  13. UK online for business • Builds on existing Information Society Initiative • Expert, impartial, jargon-free advice • Online • Phone: dedicated helpline • Face-to-face: UK online business advisors in 100 local centres of Small Business Service • Major awareness campaigns: e.g. E-Commerce Awards Scheme

  14. www.ukonlineforbusiness.gov.uk

  15. UK online citizen portal • Single point of entry to government information and services, 24 hours, 365 days. • Services that match the way people live and work • Initial site organised around 4 “life episodes” • having a baby - going away • moving house - dealing with crime

  16. www.ukonline.gov.uk

  17. Measuring progress • Six monthly progress reports • Originally based on key dealings • high volume or high value • 567 million transactions • Now based on services • PSA and SDA service delivery commitments • 457 services • E-business strategies

  18. Electronic Service Delivery • 457 services to the citizen or to business • 152 services are enabled now 33% • 326 services will be enabled by 2002 71% • 451 services will be enabled by 2005 99% Target: 100% by 2005 www.citu.gov.uk/esd_menu.htm

  19. Services available now • NHS Direct Online • www.nhsdirect.nhs.uk • Patent and trademark database • www.patent.gov.uk • Income tax self-assessment • www.inlandrevenue.gov.uk/e-tax/index.htm • Foreign Office advice for travellers • www.fco.gov.uk

  20. Services available by 2002 • Submit company annual returns • Apply for Employment Service jobs • VAT registration • Direct booking of hospital appointments by GPs • Register a ship

  21. Services available from 2005 • Access to patient health records • Claim social security benefits • Apply for a passport • Apply for export cover • Apply for a visa

  22. e-Business Citizens and businesses Access devices Access Government portal Intermediaries E-business Government gateway Interoperability GSI Central government information Local government information

  23. Intermediaries Intermediaries are already providing access to government information and services

  24. Change of address – multiple intermediaries Citizen Ihavemoved.com SimplyMove Post Office Tax Social Security Driving licence Other services

  25. Strategy processes – towards 2005 • Planning for uncertainty • minimising activity is not minimising risk • Looking beyond the government monopoly • delivery channels • service providers • Separating information from delivery • Identifying customers • Iteration • Embedding e-strategy is strategy

  26. Strategy outcomes • Innovation, not automation • Design for customers, not producers • Diversity of service providers • Managing multiple channels e-government is government

  27. e-world There is no ‘new economy’. There is one economy, all of it being transformed by information technology. What is happening is no dot com fad which will come and go – it is a profound economic revolution. Tony Blair 11 September 2000

  28. e-Government in the UK Stefan Czerniawski www.e-envoy.gov.uk stefan.czerniawski@citu.gsi.gov.uk

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