An- Najah National University Faculty Of Engineering Industrial Engineering Department. Implementation Of Quality Function Deployment On Engineering Faculty of An- Najah University. By : Ibrahim Sanjaq Tha’er Bezreh Mahran Ramahi Hind Khabbas. Supervised By : Eng. Tamer Haddad.
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An-Najah National University
Faculty Of Engineering
Industrial Engineering Department
Implementation Of Quality Function Deployment
On Engineering Faculty of An-Najah University
By : Ibrahim SanjaqTha’erBezreh
Supervised By : Eng. Tamer Haddad
House of Quality
The aim of this project is to build a structured approach to service development through the House of Quality (HOQ) with application to faculty of engineering of An-Najah National University. QFD uses voice of customers (what) and voice of company(How) in order to join them and reach measurable objectives that contribute in service development.
Scoring and Importance Survey
Customer Needs (VOC)
Through survey to the most important customers. We got these most frequently points about customer requirements.
After collecting & processing data , this is a part of the final average results
Voice of Engineering (HOW)
These technical specifications that are related and have effects of products quality aspects are called (voice of company)
The Correlation Matrix
It is also called roof matrix because it lies over voice of company row. It was designed to determine the effect of one technical feature on the others.
The Relationship Matrix
The aim of this matrix is to convert customer requirements into solutions that meet those needs.
The Planning Matrix
It was designed to show the objective measures which are include a comparison of customer requirement degree of satisfaction against the proposed degree
Technical scores depends on the relationship matrix between voice of customers and voice of quality.