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ADMINISTRATIVE OFFICE MANAGEMENT. Pattie Odgers. ADMINISTRATIVE OFFICE MANAGEMENT. Chapter 1 The Evolution of Management Practices. Schools of Management Thought. The Classical School The Behavioral School The Management Science School The Quality Management School The System School.

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Administrative office management

ADMINISTRATIVE OFFICE MANAGEMENT

Pattie Odgers

Administrative Office Management, 13th Ed


Administrative office management1

ADMINISTRATIVE OFFICE MANAGEMENT

Chapter 1

The Evolution of Management Practices

Administrative Office Management, 13th Ed


Schools of management thought
Schools of Management Thought

  • The Classical School

  • The Behavioral School

  • The Management Science School

  • The Quality Management School

  • The System School

Administrative Office Management, 13th Ed


Skills needed by aoms
Skills Needed by AOMs

  • Conceptual

    • analyzing problems, devising solutions

  • Human

    • communicating with and motivating workers

  • Technical

    • work-related skills

Administrative Office Management, 13th Ed


Levels of management
Levels of Management

  • TOP

    • Examples: Chief Executive Officer, President

  • MIDDLE

    • Examples: Administrative Manager, Department Head, High School Principal

  • SUPERVISORY

    • Examples: Supervisor, Lead Secretary, Department Chair

Administrative Office Management, 13th Ed


Functions of management
Functions of Management

  • Planning

    • answers what to do, how to do it, when to do it

  • Organizing

    • gets things done

  • Leading

    • reinforces positive influences that increase desired outcome

  • Controlling

    • assures that what is planned actually gets done

Administrative Office Management, 13th Ed


Basic principles of management
Basic Principles of Management

  • Define Objectives

  • Accept Responsibility

  • Unit of Functions

  • Utilize Specialization

  • Delegate Authority

  • Report to One Supervisor

  • Limit Span of Control

  • Centralize or decentralize managerial authority

Administrative Office Management, 13th Ed


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