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A study of Web 2.0 impact on Knowledge Management

A study of Web 2.0 impact on Knowledge Management. “Knowledge will replace the land, labor, capital and equipment, as the most important factor of production.” Peter Drucker , 1965 NeBCC 2009 Xiang Li 18019306. Knowledge Management. Explosive knowledge generation and aggregation

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A study of Web 2.0 impact on Knowledge Management

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  1. A study of Web 2.0 impact on Knowledge Management “Knowledge will replace the land, labor, capital and equipment, as the most important factor of production.” Peter Drucker, 1965 NeBCC 2009 Xiang Li 18019306

  2. Knowledge Management Explosive knowledge generation and aggregation Knowledge Management (KM):a set of managing procedures that used within an organization to create, store, deliver and spread technology and managerial know-how, and to convert those information into knowledge.

  3. Knowledge Management Systems (KMS) Enterprise-wide KMS: collecting, storing, and using ‘digital content and knowledge’ Knowledge Work Systems (KWS): computer-aided design, visualization and virtual reality systems Intelligent Techniques: more specialized tools for multiple purposes such as discovering knowledge by data mining, distilling knowledge by using fuzzy logic and choosing best solutions based on genetic algorithms

  4. KMS Architecture The Three-tired KMS Architecture Source: Knowledge management system architecture: a bridge between KM consultants and technologists, International Journal of Information Management 24 (2004) , P89

  5. Problems of KM Lack of a general architecture of KM Many knowledge database is based on web 1.0, ‘push’ users take part in KM Problem of tactic knowledge mining Service for knowledge rather than user There are lots of security issues regarding to KM

  6. Web 2.0 WEB as a platform Service development Active participation of users

  7. Web 2.0 Applications Blog: personal articles on the web for people to read RSS: information spread, obtain updated information Social network: social platform for online communication Wiki: editing documents collaboratively Tag: specify keywords or phrases of a certain post, music file or video file, etc

  8. Blog & KM Blogs are the perfect tool to externalize users’ tactic knowledge naturally. To implement blogs into the KM, the tactic knowledge by employees could be easily spread and shared once externalized.

  9. RSS & KM Information and Knowledge Filtering Real-time delivery to user with customized and targeted information Sharing knowledge, minimize the gap between supply and demand of knowledge

  10. Social Network & KM ‘4Cs’-communication, cooperation, collaboration and connection With a less ‘transaction cost’ for the linkage between people Find the right people with right knowledge

  11. Wiki & KM Record any comments, pending tasks, notes, solutions or anything a project need to manage. Very effective knowledge application The amendable and restorable make every user equal in the activity of writing and sharing knowledge.

  12. Tag & KM Abstract keywords save time The non-hierarchical feature makes user tagging an object from different point of view Group same topic, easy to make analysis

  13. Enterprise 2.0 and Knowledge Management 2.0 Enterprise 2.0: Organizations adopt the tools and applications of Web 2.0. Not all of the aspects of Enterprise 2.0 is related to KM (M.Levy,2009)

  14. KM 2.0 KM 2.0 is the next generation of KM 1.0 (D.Gurteen,2008) KM 2.0 emphasis the concept of ‘social’ (Social KM) No longer a central corporate function Part of everyone’s everyday work

  15. Future Studies Architecture of KM 2.0 System design Adoption of technology

  16. Thank You!

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