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COMMONWEALTH CARE ALLIANCE The Case for Primary Care Redesign and Enhancement as the Critical Strategy to Improve Care a

COMMONWEALTH CARE ALLIANCE The Case for Primary Care Redesign and Enhancement as the Critical Strategy to Improve Care and Manage Costs. Alliance for Health Reform Briefing August 11, 2011 Lois Simon, M.P.H. Co-Founder and Chief Operating Officer.

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COMMONWEALTH CARE ALLIANCE The Case for Primary Care Redesign and Enhancement as the Critical Strategy to Improve Care a

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  1. COMMONWEALTH CARE ALLIANCEThe Case for Primary Care Redesign and Enhancement as the Critical Strategy to Improve Care and Manage Costs Alliance for Health Reform Briefing August 11, 2011 Lois Simon, M.P.H. Co-Founder and Chief Operating Officer © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  2. What is Commonwealth Care Alliance? • Commonwealth Care Alliance is a Massachusetts, state-wide, not-for-profit, consumer governed prepaid care delivery system. • Fully Integrated Dual Eligible Medicare Advantage Special Needs Plan • ACO prototype • Focuses exclusively on the care of Medicare and Medicaid’s most complex and expensive beneficiaries • Relies on Medicare and Medicaid risk adjusted premium to redesign care with a focus on investment in primary care • Care Model - enhanced primary care and care coordination capabilities through deployment of multi-disciplinary Primary Care Teams © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  3. Commonwealth Care Alliance Programs - 2010 Senior Care Options Program: Medicaid Only and Dual Eligible Elders $135M Blended Medicare/Medicaid “Risk Adjusted Premiums” 3000+ Dual and Medicaid Only seniors (Avg. RS = 1.72) 69% nursing home certifiable - Avg. RS 1.98 64% primary language other than English 57% with diabetes, 18% with CHF 25 primary care sites with integrated multidisciplinary teams RN/NP/SW $16.1M increase in primary care expenditures over FFS Medicare, in 2010. 82RN/NPs, 34SW/BH/PTs in practices, not there in 2004. Medicaid Programs for Chronically Ill Individuals with Complex Care Needs 2300 Medicaid and Connector eligible individuals with complex care needs (CCN). 6 NP’s, 2 behavioral health clinicians, 11 community health workers integrated into 10 primary care practices – for complex care needs members. 300 Medicaid and dual eligible individuals with Severe Physical Disabilities. $45M Risk Adjusted Medicaid and “Connector” premiums (both patient populations). *Jencks et al NEJM, Vol. 360: pp.1418-1428, 2009 ***JEN Associates study for MassHealth 2004-2005 © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  4. Primary Care Redesign Elements • Comprehensive (often home based) multidisciplinary assessments, replace typical physician “history and physical”. • Individualized care plans, resource allocations, monitoring and modulating by the clinical teams for long term care, durable medical equipment, behavioral health services, replaces impersonal “rule based” benefits. • Primary care team comprised of licensed personnel and paraprofessionals; team required to go beyond purely medical services to address a broad array of psycho-social and poverty alleviation issues. • Clinical team empowerment to “order and authorize” all services, replaces inefficient supplications to a distant Medicaid or behavioral health carve out bureaucracies for “approval”. • Elastic NP home response capability, to assess and manage new problems, replaces the Ambulance and ED. • For those with physical disabilities– integrated durable medical equipment clinical assessment and management, replaces distant prior approval processes and months of delay. • For those in need of behavioral health service, integrated behavioral health clinician assessment, individualized care plan development, implementation and management replaces inaccessible “vanilla BH carve out options”. • 24/7 clinical availability and continuity management replaces “going it alone”. • Web based EMR support replaces total absence of clinical information transfer capabilities; serves as critical communication vehicle to support very comprehensive interdisciplinary teamwork. © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  5. Hospital Utilization is Markedly Lower Than Comparable Medicare FFS • Commonwealth Care Alliance NHC hospital utilization is 62% of Dual Eligible Medicare FFS • Commonwealth Care Alliance Ambulatory hospital utilization is 20% of Dual Eligible Medicare FFS *Lewin Associates study 2010/SNP Alliance © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  6. For CCA’s Nursing Home Certifiable (NHC) enrolled elders living in the community, fewer become long term Nursing Home residents: 46% of Medicaid’s FFS Experience for a comparable population NHC: meeting Medicaid’s Nursing Home Certifiable criteria * JEN Associates, 2009 © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  7. Enhanced Primary Care: Central to the CCA Model of Care *Medicaid/SCO Procurement Document **MedPac Medicare Beneficiary file analysis 2006 © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  8. Bending of the “Cost Curve” * 2005-2010 period due to insufficient enrollment in 2004 **NHE Fact Sheet https://www.cms.gov/NationalHealthExpendData/25_NHE_Fact_Sheet.asp © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  9. Quality Metrics • Commonwealth Care Alliance • Overall Plan Rating: (4 Stars) • Health Plan Rating (Part C): (4 Stars) • Staying Healthy: Screenings, Tests & Vaccines • Managing Chronic Conditions • Rating of Health Plan Responsiveness & Care • Health Plan Member Complaints & Appeals • Health Plan’s Telephone Customer Service • Drug Plan Rating (Part D): (4.5 Stars) • Drug Plan Customer Service • Drug Plan Member Complaints, Members Who Choose to Leave, and Medicare Audit Findings • Member Experience with Drug Plan • Drug Pricing and Patient Safety • MedicareStar Ratings - Over 80% of Medicare Advantage plans score 3.5 Stars or below © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  10. The Calculus is Simple + + = © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

  11. What is Needed to Achieve These Results? • Program and financing models that enable creative approaches to care and that are integrative and comprehensive – primary, acute, behavioral, pharmacy and long term care. • Federal/state collaboration to promote integrated policy, financing and operations. • Appropriate risk adjusted reimbursement for individuals with complex care needs. • Public policy that promotes collaborative models of care at the provider level – not competitive. • Recognition that individuals who are Medicaid-only and dually eligible for Medicaid and Medicare are clinically indistinguishable. • More opportunities for innovation and shared learning…. © 2011 Commonwealth Care Alliance, Inc. Confidential & Proprietary Information

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