Veni vidi vista i came i saw i supported
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Veni Vidi Vista … I came, I saw … I supported!. ResNet Symposium 2007 UC San Diego. Tufts University at a Glance. Private University located on three campuses in Massachusetts: Medford, Boston and Grafton Our Primary Schools and Divisions include:

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Veni Vidi Vista … I came, I saw … I supported!

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Veni Vidi Vista … I came, I saw … I supported!

ResNet Symposium 2007

UC San Diego


Tufts University at a Glance

  • Private University located on three campuses in Massachusetts: Medford, Boston and Grafton

  • Our Primary Schools and Divisions include:

    • Undergraduate School of Arts and Sciences & Engineering

    • Several graduate programs

    • Friedman School of Nutrition, Science and Policy

    • Professional schools of Medicine, Dental Medicine, & Veterinary Medicine

  • In addition there are smaller schools, programs and institutes


  • Tufts University at a Glance

    By the numbers . . .

    • Full-time enrollment: 8,832

    • Part-time enrollment: 850

    • Average SAT scores for undergraduate students entering Fall, 2006

      • 702 verbal

      • 703 math

    • Total full and part-time faculty: 1,208 (plus clinical faculty)

    • Total full and part-time skilled staff: 2,780


    IT Support Organizations at Tufts

    • University Information Technology (UIT)

      • Central IT Organization

      • Includes Tufts Online - ResNet / Student Support

    • Information Technology Services (ITS)

      • Medford Campus decentralized IT organization

    • Office of Information Technology (OIT)

      • Boston Campus decentralized IT organization

    • Veterinary Information Technology Services (Vet ITS)

      • Grafton Campus decentralized IT organization


    Windows Vista Readiness Project

    • Phase 1 – Software Distribution Plan

      • November 2006 through March 2007

      • Develop full understanding of licensing and activation

      • Test and create documentation on activation methods

      • Prepare infrastructure for activation

      • Develop and test custom clients


    Windows Vista Readiness Project

    • Phase 2 – Enterprise System Readiness

      • March 2007 through June 2007

      • Compatibility testing

      • Identify, report problems, and subsequently find resolutions or workarounds

      • Test and implement Enterprise virus protection

      • Address compatibility of WSUS servers with Vista

      • Prepare Active Directory


    Windows Vista Readiness Project

    • Phase 3 - Department Specific Vista Testing

      • June 2007 through September 2007

      • Shared responsibility among all decentralized support groups

      • Gather data and test functionality of department/school specific applications

      • UIT will collect data and distribute a matrix detailing compatibility and identifying vendor resources


    Communication Elements

    • Post Service announcement to all faculty & staff

    • Vista Community Updates

    • Windows Vista Wiki

      https://wikis.uit.tufts.edu/confluence/display/TuftsMicrosoftVistaForum/Tufts+Windows+Vista+Forum

    • Vista Forum Elist


    Microsoft Licensing

    • In 2001 Tufts entered into a Microsoft Campus Agreement

    • Vista Business, Enterprise, and Ultimate are available through the campus agreement

    • Vista Enterprise is volume licensed and most appropriate for business and educational environments

    • UIT has determined that Vista Enterprise is the recommended client at Tufts

    • Vista Ultimate will be made available for personnel who require enhanced media functions


    Windows Vista Activation

    • Windows Vista Enterprise is volume licensed and can be installed without a product key

    • After 30 days the installation must be activated or it will enter Reduced Functionality Mode (RFM)

    • There are two different activation methods Multiple Activation Keys (MAKs) and Key Management Services (KMS)

    • UIT has determined that it is necessary to employ both activation methods in the Tufts environment


    Activation Methods

    • Multiple Activation Keys (MAKs)

      • MAKs operate like an XP product key

      • Tufts has been provided with a finite number of MAK activations

      • Microsoft records and tracks MAK activations

      • This method is a one time activation with the exception of major hardware changes

      • Disadvantage is that the MAK could be leaked and could trigger an audit by Microsoft


    Activation Methods

    • Key Management Services (KMS)

      • Service run on a Microsoft Vista server within the university

      • Activation is completed via a GPO in Active Directory or by manually defining the KMS server

      • Service works like DHCP, clients renew their 180 day lease every time they are connected to the Tufts network

      • Disadvantage is that the client needs to be connected to the Tufts network within 180 days in order to stay activated


    Tufts Custom Vista Clients

    • Custom Vista Enterprise Client

      • Preferred client for use at Tufts

      • Client installs Vista with the KMS settings preset to point to the Tufts KMS server

      • This client will be activated by the Tufts KMS server and will continue to renew its activation as long as it is connected to the Tufts network

    • Custom MAK Vista Enterprise Client

      • Intended for standalone systems or systems that will be away from the Tufts network for more than 180 days

      • MAK is embedded and encrypted to protect against leakage

      • This client will be activated over the phone through the Microsoft Product Activation Center


    Enterprise System Readiness

    • Compatibility testing of Enterprise applications and services

      • Standard Tufts Software

      • Administration Tools

    • Enterprise antivirus testing - Officescan 8

    • WSUS servers updated to distribute Microsoft Updates to Vista clients

    • LAN login scripts updated to include a series of pop-up messages


    UIT Training & Documentation

    • UIT Training is community driven, scheduling of classes is largely determined by the preparedness of the IT Support community at Tufts

    • Office 2007 & Vista training and documentation development are currently on a similar timeline


    UIT Training & Documentation

    • Office 2007 Training

      • An Office 2007 class was offered for Frontline Support Providers (FSPs) in April with full attendance and a waiting list

      • End user training is currently on hold pending requests from FSPs

      • UIT Training is prepared to offer open enrollment classes or department specific classes as FSPs move their groups over to Office 2007

      • Office 2007 documentation has already been developed and is available to the IT Support Community


    UIT Training & Documentation

    • Windows Vista Training

      • UIT Training intends to bring in a consultant to run FSP level training at the end of July

      • The plan is to offer two sessions each consisting of four days

      • These sessions will be in depth operating system training in order to fully familiarize the support community with Vista

      • End user training for Vista will be offered to the Tufts community once the Support Advisory Team (SAT) deems it necessary

      • End user training will be in a half-day format and demonstrate basic operating system functionality

      • Vista documentation is currently underway and will be available once classes have been scheduled


    Questions and Comments

    Discussion, humorous Vista stories, horror stories, requests, concerns, information to share …


    Contact Information

    Kara Bilotta

    IT Client Services Specialist

    University Information Technology, Tufts University

    [email protected]

    617-627-5549

    Evaluations:

    http://resnetsymposium.org/resnet2007/


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