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The Information Age in Which You Live

1. The Information Age in Which You Live. Knowledge Workers Checklist. MIS challenge factors shaping the new business role of IT information: a key resource information-literate knowledge workers. Aspects of the MIS Challenge. what businesses do. customer moment of value. role of IT.

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The Information Age in Which You Live

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  1. 1 The Information Agein Which You Live

  2. Knowledge Workers Checklist • MIS challenge • factors shaping the new business • role of IT • information: a key resource • information-literate knowledge workers

  3. Aspects of the MIS Challenge what businesses do customer moment of value role of IT

  4. What do businesses do? • serve customers • mass customization • MCI example • serving each customer’s unique needs

  5. people information technology information Businesses must effectively use 3 key resources to serve each customer

  6. Providing service: when the customer wants it time where the customer wants it location how the customer wants it form in a manner guaranteed to satisfy the customerperfect delivery Customer Moment Of Value

  7. Role of IT To Know: • time when customer’s moment of value occurs • location of customer’s moment of value • form of customer’s moment of value

  8. IT Helps Provide right people right information right time KNOWLEDGE

  9. IT Operates in: the new business environment

  10. Characteristics of New Business Globalization • products from all over • foreign competition • trade blocs • GATT • EU • NAFTA

  11. Information – A Key Resource • today’s economy: wants driven • need more info • large databases • data warehouses

  12. E-Commerce • hottest topic in business, today • accelerated/enhanced by IT • home shopping, banking, etc. • EDI • competitive scanning • distributing info to prospective customers newbusiness horizon

  13. Knowledge Worker Computing provides workers with: • technology • technology power • software • information • technology knowledge

  14. Characteristics of New Business • globalization • key resource: information • e-commerce • knowledge worker computing

  15. Information Technology • information processing tasks • decision-making tasks • shared information & decentralized computing • innovation

  16. Information-Processing Tasks • capturing information • conveying information • creating information • cradling information • communicating information

  17. Supporting Decision Making • OLTP • OLAP

  18. Shared Information & Decentralized Computing • access to all information by anyone • through technology spread across the organization

  19. Innovation • do business in new ways • create a competitive advantage

  20. Information – A New Key Business Resource data information

  21. Flows of Information • up • down • horizontal • out

  22. Information Types • internal • specific operational aspects • external • outside environment • objective • quantifiable description • subjective • attempt at description of unknown

  23. Information-Literate Knowledge Worker • requisite skills: • define what information is needed • know how/where to get info • understand what it means • make appropriate decisions • maintain ethical and legal standards • knowledge workers outnumber others 4 to 1

  24. Ethics • not laws • personal interpretation • how you want others to act toward you

  25. Summary • businesses use information, information technology and people to serve customers • information is a key resource in thiswants driven economy • IT works within the new business environment to convert information into knowledge • e-commerceis thehottest topicin business, today • the information literateknowledge workeris a sought-after commodity in the information age in which we all live

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