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User Feedback and Support for MODIS Land Processes

This feedback report from users of MODIS Land Products outlines the user support model, breakdown of contact logs, types of questions received, data availability and applications, data set characteristics, data search and order process, data distribution, software tools, and a summary of the meeting.

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User Feedback and Support for MODIS Land Processes

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  1. Land Processes DAAC MODIS User Feedback John Dwyer Raytheon ITSS USGS EROS Data Center dwyer@usgs.gov MODIS Science Team Meeting

  2. Feedback from Users of MODIS Land Products • Outline • User support model • Breakdown of contact logs • Types of questions • Summary MODIS Science Team Meeting

  3. User Support Model • Web-based system used to log • customer contacts and responses • Consultation “tree” • User Services • Science Operations • Science Support • MODLAND • Publish FAQs • Metrics formulation and reporting MODIS Science Team Meeting

  4. Breakdown of Contact Logs • Data availability and applications • Data set characteristics • Data search and order • Data distribution • Software tools MODIS Science Team Meeting

  5. Data Availability and Applications • Product-specific applications • MOD09 vs MOD43B4 (image classification) • MOD11A1 vs MOD11B1 emissivity • Turn-around from acquisition to availability • Availability of validated products • Availability of 250 products • How to access and use QC flags MODIS Science Team Meeting

  6. Data Set Characteristics • Product formats and metadata • Questions about data and information • from other sites • Projection and grid characteristics • What is used for the land mask? MODIS Science Team Meeting

  7. Data Search and Order • How to search…simple….complex • Re-submission of failed orders • Spatial and temporal subscriptions • Browse availability • Order size and media • EDG connectivity issues MODIS Science Team Meeting

  8. Data Distribution • Order status and tracking • FTP distribution • Residence time • Firewall • Notifications • Download problems • Failed orders • Changes to orders • contact information • media MODIS Science Team Meeting

  9. Software Tools • Use of COTS • File formats • Geo-location • Visualization • QC bits MODIS Science Team Meeting

  10. Summary • Positive response to overall level of service • The user community is alive and growing • Future developments • CPU upgrade to local EDG client • Implementation of Data Pools • Improve links to information and alternative data sources • Workshops have provided excellent feedback MODIS Science Team Meeting

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