Alan Greenspan /Ben Bernake. Information Technology has led to substantial gains in productivity and innovation in U.S. business and industry, keeping our country in a leadership position in the international economy.Does higher education need technology to be productive and innovative to maintain
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1. Impact of IT on Higher Education
2. Alan Greenspan /Ben Bernake Information Technology has led to substantial gains in productivity and innovation in U.S. business and industry, keeping our country in a leadership position in the international economy.
Does higher education need technology to be productive and innovative to maintain its lead in the world?
3. Areas of Future Innovation Where IT Can Have an Impact Health care
Knowledge worker productivity
Business process cycle times
4. Concerns: Business vs. Education CEO U President Growth
IT as an enhancer
IT as an inhibitor
Merger & acquisition
Return on assets
5. What a President/Provost Wants From a CIO Background in higher education with a “big picture” perspective
Expertise and understanding of technology
Understanding of the culture and politics of academia—and what governing boards can and cannot do
A seat at the strategic decision-making table
Focus on the institutional mission
Recognition that technology is a people business
A pragmatic revolutionary approach
Understanding that technology choices are temporary in an enterprise that is millennial
Ability to build a reliable, cost-effective infrastructure
Acknowledgement that the CIO is not “special”
10. Disruptive Competition
12. Competition Online courses from other institutions
For-profit colleges with a blended online classroom flexible experience
Learning objects (multimedia units of a course)
Google (Its mission is to provide all scholarly books, periodicals and audio-video materials on line searchable. Google has the combined business revenues of NBC, CBS, ABC and Fox.)
Offerings by competitors that focus on satisfying students as consumers
14. Our students are digital natives . . . Consumer experience drives expectations.
Desktop ? Mobile computing
Web sites ? Web experiences
Games ? Cast member/participant/group play
Static web content ? Real-time interaction & collaboration
Telephones ? Integrated mobile info, social, and recreational devices
Email ? Instant video, voice, text messaging
Consumer product shows may be the best indicator of future IT trends.
15. Students arrive with different life experiences and expectations. They are used to receiving info very fast.
They like to parallel process and multi-task.
They prefer graphics before text.
They prefer random access (hypertext).
They function best when networked.
They thrive on instant gratification and instant rewards.
They prefer games to “serious” work.
They expect to create the context of their online experience.
They arrive with “entitlement” expectations for campus workplace services.
16. Digital natives expect services to accommodate their preferences.
Information online, not “in line”
Information on-demand, free of place or time
Blended classroom and online experience
Flexible schedule for working students
Relevant and timely content
More team collaboration
More content from multiple sources
Interactive content from voice, video and data
Ability to contribute, as well as consume, content/knowledge
17. Lines between personal and academic life are blurring.
18. Centrally Coordinated and Provided Commodity Services Telephone Services
Wire and Cable
Email / Calendar / Collaboration
Web Services / Portals / Web Content Management
Administrative Data Processing
20. Workplace Architecture Extremes Chaos
Nothing works with anything else
All data must be reentered
Lack of communication between processes
Conflicting methods and interfaces
Massive management costs
Incompatible security models
21. Workplace Architecture The human interface with people, processes, information, and technology
The way YOU interface with information and services
The work YOU do each day
The associations and relationships that YOU have with others
YOUR workplace “entitlements”
Blurring between YOUR personal and professional / academic life
23. What is the current state of our workplace architecture? Institutional silos jumble the context of information and processes, increase the cost of services, lower the quality of services, and confuse the consumer.
Prospective student portal
Campus Information System
Office of Budget and Institutional Analysis Data
Campus web content management system
Campus events calendar, phone directory, map, etc.
And so on . . . .
24. Workplace Architecture “Acid Test” Properties
Agile, flexible adaptive, productive extensible
Standards and interoperability
25. Benefits of a Process View in Higher Education Higher education institutions that use the process view will achieve institutionally-aligned IT services that will improve customer satisfaction and overall quality and cost within six years.
26. IT Supports Business Processes Refines business processes and supports decision making.
Requires business-process analysis competency.
Faces outward to consumers and suppliers.
Is based on business strategy - not physical infrastructure or rigid vendor solutions
Demands transformation from “IT first” to “Business first.”
27. Customer Relations Management (CRM) IT is making systematic CRM possible.
General Motors is failing due to inability to incorporate consumer expectations in products.
Higher Ed must ask consumers about their experiences and then respond.
Because it was done “that way” yesterday isn’t a good reason to do it “that way” today.
The key to our success is in being more student- centered and sharing accountability for student achievement.
CRM should engage students from recruitment through alumni and lifelong giving to the U.
CRM is used effectively by Wal-Mart, Amazon, Ball State, Portland State, et al.
28. World-Wide Emerging Technology Trends Innovation will come from other parts of the world other than the U.S.
The Chinese have skipped the Internet first generation.
Growth will occur in Asia, and continue to decrease in Western Europe.
U.S. Industry is compulsively outsourcing abroad.
Software is moving from forms-based applications to business processes.
Networks are migrating to IP and optical networking technologies.
29. Web 2.0 Advanced Internet technology and applications including blogs, wikis, RSS, social bookmarking, etc.
Greater collaboration among Internet users, content providers, and enterprises
User input into the nature and scope of Web content, including real-time control over it
Ability to “mash up” information from different sources to create the desired context for the information
Key words: dynamic, interactive, collaborative
Light and dark side – YouTube and blogs as weapons.
30. Portal vs. Content Management The word “portal” is often used to describe application user interfaces. This is not the original concept for the “portal.”
Portals present information, content and services (including applications) in a context defined by the consumer role and personal desires, not dictated by IT or the application.
Portals can allow for the “blurring” line between a consumer’s personal and professional life.
Content Management creates, organizes, and describes both structured and unstructured content so that it can be used at different delivery points based on roles and context.
31. Top 10 Technologies Open source
Information access/personal search
Business process platform/not from PS
Business Process Management Strategy and BPM Suite to flowchart process and automate
“Workplace” architecture built upon an “Enterprise” architecture of information, processes, and infrastructure.
Video/multimedia on demand
32. IT Infrastructure Networks will increase 500% in capacity in the next five years.
Half of all computers will be laptops.
60% of all colleges and universities have a campus wide wireless plans.
Computers are increasing in the number of processors from 2 to 4 to 8 by 2008.
Research networks will go from 622 megabits to 80 gigabits.
On-demand, high-definition video will consume a large part of network capacity.
33. IT Infrastructure Cost Spending on IT is growing moderately – more is expected for less, and
Industry is reducing IT cost relative to revenue, yet
We continue to add server hardware for every application that is installed
Average usage of a typical server is about 17%
For every $1 spent on hardware, we spend $7 or more on support.
We spend $0.25 for power and cooling for each $1.00 spend in hardware CAPEX
20 – 25 servers per admin in distributed computing environment
Data center space?
University operates in a costly, distributed environment.
35. Here are 9 things that we must do in the short term. Create value faster than we can reduce IT costs.
Complete automation of operational processes by 2009. (Get people out of the equation.)
Attain “corrective phase” security status by 2008 (Stop using the word “security.” Substitute “risk management.”)
Create a business intelligence competency center by 2008.
Apply a “multi-sourcing” discipline to all sourcing arrangements by 2009.
Operate all revenue-generating business processes in a Web 2.0 architecture by 2008.
Establish cross-project, enterprise-level application management before 2009.
Retire 10% of applications by 2008. (They are probably close to worthless anyway.)
Model every mission critical customer and supplier facing business process by 2007. Flowchart the processes.
36. The Need for Change Mindset (Culture / Vision)
37. World-Wide Emerging Technology Trends Improved speech recognition
Fuel cells and improved battery life
More GPS-enabled, location-aware services
Moore’s Law (increasing chip density)
More network bandwidth( 100 terabyte with a single fiber) 60% broadband in US
More computing power
38. World-Wide Emerging Technology Trends Search engines will continue to increase access to books, web sites, recordings, movies, learning objects, lectures, the desk top and increased advertising revenue.
Search is moving from search to navigation
Google now makes more in advertising revenue than ABC, CBS and NBC combined
Instant Messaging will surpass email in volume of communication in 5 years
39. Social Trends: Information Environmentalism A movement that seeks to reduce information overload and its effects on people’s lives.
Privacy is a primary concern.
40. Social Trends: Voluntary Simplicity A lifestyle that consciously avoids luxury, flamboyance, stress and pretense. Lloyds of London found 70% of the work force falls in this category.
They are productive but don’t want to move up the ladder.
41. Social Trends: Worst-Nightmare Stakeholders Consumers or employees who use social networking and blogs to intimidate firms
42. Social Trends: Cocooning Making your home the central focus for social activities and work
Home entertainment centers
47. The State of IT in Higher Education The state of Information Technology (IT) in higher education is fragile and under funded.
Buildings and personnel are systematically funded – IT is not.
We have proposed a plan to improve the condition of IT infrastructure and adequately fund IT.