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Electronic communications Secure and Private Communication York University November 2010. CONFIDENTIAL. Key Business Drivers for e Channel adaption…. “What we heard the our Customers say”…. 1.0 Reduce overall Costs for .. 2.0 Help us respond to demand for on-line Services

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Electronic communicationsSecure and Private CommunicationYork UniversityNovember 2010

CONFIDENTIAL


Key Business Drivers for e Channel adaption….

“What we heard the our Customers say”….

1.0 Reduce overall Costs for ..

2.0 Help us respond to demand for on-line Services

3.0 Stewardship towards “greening” our Brand

4.0 Align us with Best in Class Initiatives and Innovations

we can not afford to guess on change..share the risk

5.0 As CPC builds the Modern Post help us build the

Modern Mail strategy


Epost.ca

  • What is epost…

  • ePost – electronic document presentment solution that delivers mail to a secure electronic mailbox, where Citizens view and pay electronic bills, statements


Our Commitment to supporting you….

  • 1. Canada Post had commissioned PriceWaterhouseCoopers (PWC) to conduct a research study on the benefits of e channel adaption ;2009

  • 2. Canada Post had commissioned Phase 5 a research firm to determine what citizens want from their respective Governments; 2010

  • 3. Canada Post Corporation has developed a simple, cost effective and “resource light” application that you can deploy to provide e channel communications and billing – Simplified Induction its ready now..

  • 3. “epost” Return on Investment calculator, let us help you with your business case

  • 4. Canada Post will provide you with on boarding support and consultation with respect to Industry “Best” standards; promotion concepts; call centre support and so on..

  • 5. Canada Posts Board of Directors have approved to strategically support the advancement in e channel value drivers to generate adaption.. Watch out here we come!

  • 6. Lets take a look…


About ePost

  • Proven capabilities in e-presentment / confirmation of on-line delivery

  • High level of Security through epost server/ protected B

  • Well established and linked with all major financial institutions in Canada

  • Trusted third party most trusted by Canadians

  • Proven capability to engage in robust technical integration

  • Sizeable penetration with over 1.4M and growing active users

First Fax machine 1998


ePost Delivery Model

  • Free to students

  • 7 year Storage

  • Electronic Postmark

  • 2-3,000 new/day

  • 7/24 call center support

Delivery Channels

Mailers

Telco

All Major Banks

15MM+ Online

Bankers

Online Banking

Utility

4 Million Unique

Visitors/mo

epost.ca

canadapost.ca

Credit Card

Universities

Records

Supports

Biller Direct

www.mailer.ca

Payroll

200+ Mailers


The Simplified e-Induction Process flow

Student

Printer

Mailer

Bill

Current

New

Subscribe

100% of Statements

PDF + Enhanced I File

Send file to tell who has subscribed/unsubscribed

See bill as soon as they subscribe

  • Subscription is against info in “I” file


EPM

1024 bit RSA encryption

PosteCS Server

SSL

Notification w/URL

Click URL Link

Enter Password

SSL

Message Flow

  • The registered user (sender) accesses the service, creates a message, and uploads attachments.

  • Encrypted message is sent via secured session to the PosteCS server.

  • Message is witnessed by EPM

  • An email notification (English or French) is sent to the recipient with a URL link.

  • The recipient clicks on the link, enters the password, if required, and completes the delivery of a PosteCS message and its attachments.


Sending and receiving

Customer’s Server using VTP Send

Web App https://Postecs

Sending and Receiving

Send

Receive

Non-Registered Selects link in email notification

Registered Web App - Inbox https://Postecs

PosteCS Server

EPM applied and further encrypted

Recipient’s Server using VTPReceive


Branding capability

YOUR LOGOHERE

Branding Capability

  • Company logo on recipient download page

Your Logo Here


Security compliance
Security Compliance

  • PosteCS™ is a mail service legally protected by the Canada Post Corporation Act and the Criminal Code of Canada

  • Meets Government of Canada information security standards

    • Inspected by the Canadian & International Industrial Security Directorate

    • epost facilities and personnel have obtained “Reliability Status”

      • Personnel screening that, with a need-to-know, is required for access to PROTECTED information/assets or secure sites.


Features of interest review
Features of Interest - Review

  • Track the status of documents and files

  • Electronic postmarking (date/time stamp)

  • Send encrypted communications (128 bits SSL)

  • Send large-sized files (up to 100MB)

  • Archive documents / files sent

  • Legally sending transactional mail

  • Using automated transaction processor (VTP)

  • Ability to “expire” the communication


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