RESPONDING STYLES
Download
1 / 45

RESPONDING STYLES Fatma G ZELCAN Basak AKINCI Naciye SEYREK - PowerPoint PPT Presentation


  • 177 Views
  • Uploaded on

RESPONDING STYLES Fatma GÜZELCAN Başak AKINCI Naciye SEYREK. FATMA GÜZELCAN. WHAT IS COMMUNICATION PROCESS?. A process. Information is exchanged between individuals. Common system of symbols,

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'RESPONDING STYLES Fatma G ZELCAN Basak AKINCI Naciye SEYREK' - harsha


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Slide1 l.jpg

RESPONDING STYLES

Fatma GÜZELCAN

Başak AKINCI

Naciye SEYREK



Slide3 l.jpg

WHAT IS COMMUNICATION PROCESS?

A process

Information is exchanged

between individuals

Common system of symbols,

signs or behaviors



Slide5 l.jpg

Receiver; must attent to interpert

and response to the

transmitted message

  • To attain the goal of acceptence

  • of the message receiver uses;

    • Attention

    • Comprehension


Slide6 l.jpg

Feedback; is the sender’s way of

determining the

effectiveness of his/her message

Feedback includes

nonverbal

verbal


Slide7 l.jpg

Why are certain persons

more succesfull

than others

in personal lives

in professional lives



Slide9 l.jpg
“Wouldn’t is be extremely useful to have a simple formula of effective communication which can be used in all circumtances”Martin Hahn


Slide10 l.jpg

A FORMULA OF EFFECTIVE COMMUNICATION formula of effective communication which can be used in all circumtances”

EC=SI+IO-DF


Slide11 l.jpg

SELF-INTEREST formula of effective communication which can be used in all circumtances”


Slide12 l.jpg

INTEREST of OTHERS formula of effective communication which can be used in all circumtances”

Helpful strategies to discover others’ interest

PAIR Approval

P=Placate(listen, empathize, respond with concern)

A=Attend(to the other)

I=Investigate(Circum-tances details of issue)

R=Resolve(decide on action to take)

  • Five Step

  • Step1: Listen

  • Step2: Respond

  • Step3: Decide on Action

  • Step4: Take Action

  • Step5: Follow up


Slide13 l.jpg

BAŞAK formula of effective communication which can be used in all circumtances”

AKINCI


Slide14 l.jpg

DISTURBING FACTORS formula of effective communication which can be used in all circumtances”

  • Differences in perception

  • 2)Incorrect filtering

  • 3)Language problems

  • 4)Poor listening

  • 5)Differing backgrounds


Slide15 l.jpg

DIFFERENCES in PERCEPTION formula of effective communication which can be used in all circumtances”

our mind absorbs

our experiences in a unique

and personal way


Slide16 l.jpg

Selective Perception formula of effective communication which can be used in all circumtances”


Slide17 l.jpg

DIFFERENCES in PERCEPTION(cont’) formula of effective communication which can be used in all circumtances”

Perceptions are influenced by

Learned

Elements

Physical

Elements

Environmental

Elements


Slide18 l.jpg

DIFFERENCES in PERCEPTION(cont’) formula of effective communication which can be used in all circumtances”

Example:

see physically & interpret culturally

RED in China

RED in U.S.A

stop

Good fortune

anger

excitement

in debt


Slide19 l.jpg

INCORRECT FILTERING formula of effective communication which can be used in all circumtances”

Filtering is screening out before

a message is passed on to someone else.

Filters may ‘translate’

our receiver’s ideas and responses

before passing them on to us.


Slide20 l.jpg

INCORRECT FILTERING(cont’) formula of effective communication which can be used in all circumtances”

To overcome

Establish more than one channel

condense message

information to

bare essentials

Eliminate intermediaries as possible


Slide21 l.jpg

LANGUAGE PROBLEMS formula of effective communication which can be used in all circumtances”

Sources of language problems

Choosing words according to culture &subculture

Different meanings

of a word

Different interpretation ways of words


Slide23 l.jpg

LANGUAGE PROBLEMS(cont’) formula of effective communication which can be used in all circumtances”

To overcome

Use the most specificand accurate words

Use language that describes rather than evaluates

Select understandable words


Slide24 l.jpg

POOR LISTENING formula of effective communication which can be used in all circumtances”

Occurs when people are forced listen to info

difficult to understand

little direct bearing on their lives.


Slide26 l.jpg

POOR LISTENING(cont’) formula of effective communication which can be used in all circumtances”

To overcome

Paraphrase what they have understood

Listen without

interrupting

Try to view the situation through the eyes of other speakers


Slide27 l.jpg

DIFFERING BACKGROUND formula of effective communication which can be used in all circumtances”

To overcome

Avoid project your background

onto ohers’

Avoidusing stereotypes

and

being prejudiced

Clarify your own and understand background of others


Slide28 l.jpg

GIVING CONSTRUCTIVE FEEDBACK formula of effective communication which can be used in all circumtances”

Direct feedback

toward behavior, not person

Take needs of receiver

into account first.

Make use of “I” Statements


Slide29 l.jpg

GIVING CONSTRUCTIVE FEEDBACK (cont’) formula of effective communication which can be used in all circumtances”

Focus on actions rather than

motives.

Make feedback descriptive

rather than judgmental.

Make feedback specific

rather than general


Slide30 l.jpg

GIVING CONSTRUCTIVE FEEDBACK (cont’) formula of effective communication which can be used in all circumtances”

Share information

rather than give advice.

Be sensitive to

timing and selection.

Check whether receiver

understood yourfeedback.


Slide31 l.jpg

NACİYE formula of effective communication which can be used in all circumtances”

SEYREK


Slide32 l.jpg

EFFECTIVE RESPONSES formula of effective communication which can be used in all circumtances”

  • Understanding

  • Clarification

  • Self-disclosure

  • Questioning

  • Info. Giving

  • Reassurance

  • Analytical

  • Advice Giving

EFFECTIVENESS


Slide33 l.jpg

1) UNDERSTANDING formula of effective communication which can be used in all circumtances”

Honest & frank communication

Feelings-oriented response


Slide34 l.jpg

1) UNDERSTANDING(cont’) formula of effective communication which can be used in all circumtances”

Sensivity&understanding

Strong negative feelings

“Understanding is empathy

and can repair

a damaged relation ”


Slide35 l.jpg

2) CLARIFICATION formula of effective communication which can be used in all circumtances”

What is

the other person saying?

Identify significant feelings

significantly emerging


Slide36 l.jpg

2) CLARIFICATION(cont’) formula of effective communication which can be used in all circumtances”

Echoing last few words

Summarizing

relevant/paraphrasing point

  • “Reinforce your desire

  • to see from

  • other's point of view.”


Slide37 l.jpg

3) SELF-DISCLOSURE formula of effective communication which can be used in all circumtances”

Give others insight into

who you are

Share something about yourself


Slide38 l.jpg

3) SELF-DISCLOSURE(cont’) formula of effective communication which can be used in all circumtances”

Anxiety

Similar problems&life concerns


Slide39 l.jpg

4) QUESTIONING formula of effective communication which can be used in all circumtances”

Allow others to develop a point

Closed

Questions

Open

Questions


Slide40 l.jpg

5) INFORMATION GIVING formula of effective communication which can be used in all circumtances”

involves relating facts in an

objective manner

without judgement or evaluation.

useful in giving

Negative

Feedback

Positive

Feedback


Slide41 l.jpg

6) REASSURANCE formula of effective communication which can be used in all circumtances”

Reduce anxiety

Diffuse intense feelings

Express confidence


Slide43 l.jpg

7) ANALYTICAL formula of effective communication which can be used in all circumtances”

Analyze,explain or interpret

NOT reassurance

reassurance+ thougts,feelings,values


Slide44 l.jpg

8) ADVICE GIVING formula of effective communication which can be used in all circumtances”

Others are being measured

by your personal value system and

are found somehow lacking.

This is a process of blaming others

for their own problems.


Slide45 l.jpg

WHAT ABOUT NEGATIVE MESSAGES? formula of effective communication which can be used in all circumtances”

RESPONDING TO NEGATIVE MESSAGE

Sense others’

needs

& feelings

Blame

yourself

Blame

himself

Sense your

own needs

& feelings


ad