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GBC Strategic Planning Network. RUNNING AN ISKCON TEMPLE WITH STANDARDS OF EXCELLENCE Gauranga Dasa. D S A. CONTENTS. D S A. CONTENTS. D S A. Srila Prabhupada on Organization & Management. Efficient Organization is Indispensable.

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Gbc strategic planning network

GBC Strategic Planning Network


Running an iskcon temple with standards of excellence gauranga dasa

RUNNING AN ISKCON TEMPLE WITH STANDARDS OF EXCELLENCEGauranga Dasa

D S A


Contents

CONTENTS

D S A


Contents1

CONTENTS

D S A


Gbc strategic planning network

  • SrilaPrabhupada

  • on Organization & Management


Efficient organization is indispensable

Efficient Organization is Indispensable

“We have a mission to cultivate all over the world,” he said. “We have to print and distribute books and open centers and train devotees, and we cannot do that unless we are very organized and efficient. If we are to conduct a mission to save the fallen souls, which is the desire of Lord Caitanya and the previous acaryas, then we have to organize the sankirtana movement very nicely. And we have to be strict devotees.”

– Life With the Perfect Master

Satsvarupadasa Goswami


Organization and intelligence

Organization and Intelligence

“Do you think this movement can go on without me?” Prabhupada asked. Giriraja was astounded that Prabhupada had called him in the middle of the night to ask him this.

“I think,” said Giriraja, “that as long as we are sincere and go on chanting Hare Krishna and follow the principles, the movement will be successful.”

SrilaPrabhupada was silent. When he spoke, each word seemed to come with great effort. He uttered the word organization. Then he said, “Organization and intelligence. Is there anything else?”

Giriraja felt within his heart that he wanted to cry out, “SrilaPrabhupada, stay with us.” But instead he said, “No.”

“All right,” Prabhupada said. And Giriraja offered obeisances and left. Outside Prabhupada's room, Giriraja continued to reflect on Prabhupada’s words: ““Organization and intelligence.”

- FSrilaPrabhupada-lilamrita, vol. 6


Religion vs organized religion

Religion vs. Organized Religion

Knits together socio-political-geographical-disciplic diversities under the umbrella of Organisation

Ensuring compliance with spiritual standards, organizational expectations, legal, and financial obligations


Contents2

CONTENTS

D S A


Lord chaitanya dancing at rath yatra

Lord Chaitanya dancing at Rath Yatra


Lord caitanya instructing srila rupa goswami

Lord Caitanya instructing SrilaRupaGoswami


Lord caitanya instructing srila sanatana goswami

Lord Caitanya instructing SrilaSanatanaGoswami


Preserving the legacy

Preserving the legacy


Chant hare krishna be happy

CHANT HARE KRISHNA & BE HAPPY


Endeavor documentation

Endeavor:Documentation

Result: Flawless Philosophy


Following in the footsteps

Following in the footsteps


Contents3

CONTENTS

D S A


Gbc strategic planning network

How can we make ISKCON stronger Organizationally?


Strong organizations are

Strong Organizations are:

  • Systems don’t replace people

  • Systems empower & support people to create legacy

  • Systems then help to pass on the legacy to the next generation without dilution/loss


Strong organizations are1

Strong Organizations are:


Strong organizations are concerned with both

Strong Organizations are concerned with BOTH:


A step toward standardization system dependence

A Step Toward Standardization & System-Dependence


8 principles of quality management

8 Principles Of Quality Management


8 principles of quality management1

8 Principles Of Quality Management


1 devotee focused organization

1. Devotee-focused Organization


8 principles of quality management2

8 Principles Of Quality Management


2 visionary leadership

2. Visionary Leadership


8 principles of quality management3

8 Principles Of Quality Management


3 involvement of people

3. Involvement of people


8 principles of quality management4

8 Principles Of Quality Management


4 process approach

4. Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.


4 process approach1

4. Process Approach

  • Helpful in understanding the influence of decision of one activity on other.


4 process approach2

4. Process Approach


What is the intended outcome for an iskcon temple community

What is the intended outcome for an ISKCON temple/community?


8 principles of quality management5

8 Principles Of Quality Management


5 systems approach to management

5. Systems Approach To Management

Identifying, understanding, and managing

interrelated processes as a system

Contributes

to the organization’s effectiveness and efficiency

in achieving its objectives.


Typical types of process for any organization

Typical Types of Process for any Organization

  • 5.Systems Approach To Management


Typical types of process for any organization1

Typical Types of Process for any Organization

  • 5. Systems Approach To Management


Typical types of process for any organization2

Typical Types of Process for any Organization

  • 5. Systems Approach To Management


Gbc strategic planning network

Devotee

Newcomer


Typical types of process for any organization3

Typical Types of Process for any Organization

  • 5. Systems Approach To Management


Gbc strategic planning network

D

E

V

O

T

E

E

D

E

V

O

T

E

E

Management Responsibility

Resource Management

Measurement, Analysis, and Improvement

Service

Service Realization


6 documentation

6. Documentation


8 principles of quality management6

8 Principles Of Quality Management


6 documentation1

6. Documentation


8 principles of quality management7

8 Principles Of Quality Management


7 continuous improvement

7. Continuous Improvement


7 continuous improvement cycle pdca

7. Continuous Improvement Cycle (PDCA)


8 principles of quality management8

8 Principles Of Quality Management


8 factual approach to decision making

8. Factual approach to decision-making


Contents4

CONTENTS

D S A


Quality policy

SAMBANDHA

Quality Policy

ceto-darpana-marjanambhava-maha-davagni-nirvapanam

shreyah-kairava-chandrika-vitaranamvidya-vadhu-jivanam

anandambudhi-vardhanamprati-padampurnamritaswadanam

sarvatma-snapanamparamvijayatesri-krishna-sankirtanam

-SHIKSHASHTAKAM, VERSE 1

The SEVEN ASPECTS of our Quality Policy:

1. Cleansing the mirror of the contaminated heart.

2. Extinguishing the sufferings of the great forest fire of material life.

3. Spreading the white lotus of true good fortune.

4. Evoking the transcendental knowledge in the heart.

5. Raising the auspicious, ever-increasing ocean of transcendental ecstasy.

6. Revealing the nectarine taste of Krishna’s service step by step.

7. Relieving the living entity from desire to enjoy material life.


Vision 7 purposes of iskcon

Vision: 7 Purposes of ISKCON

SAMBANDHA

  • To systematically propagate spiritual knowledge to society at large and to educate all peoples in the techniques of spiritual life in order to check the imbalance of values in life and to achieve real unity and peace in the world.

  • To propagate a consciousness of Krishna, as it is revealed in the BhagavadGita and SimadBhagwatam.

  • To bring the members of the Society together with each other and nearer to Krishna, the prime entity, thus to develop the idea within the members, and humanity at large, that each soul is part and parcel of the quality of Godhead (Krishna).

  • To teach and encourage the sankirtan movement, congregational chanting of the holy name of God as revealed in the teachings of Lord Sri ChaitanyaMahaprabhu.

  • To erect for the members and for society at large, a holy place of transcendental pastimes, dedicated to the Personality of Krishna.

  • To bring the members closer together for the purpose of teaching a simpler and more natural way of life.

  • With a view towards achieving the aforementioned Purposes, to publish and distribute periodicals, magazines, books and other writings.


7 purposes of iskcon vis vis quality objectives

SAMBANDHA

7 Purposes of ISKCON vis. à vis. Quality Objectives

Generic Objective 1

Connected Depts

Specific Objective

Result 2012-13

To increase the number of youth chanting 16 rounds and following 4 reg. principles by 10% .

IYS

12.47%

To systematically propagate spiritual knowledge to society at large and to educate all peoples in the techniques of spiritual life in order to check the imbalance of values in life and to achieve real unity and peace in the world.

to increase (i) satisfaction by 10% and

(ii) sale by 10%

(i) 11.36%

, (ii) 66%

Govinda’s

Increase devotee satisfaction levels in temple campus by 10%

13.05%

Campus Hospitality


Gbc strategic planning network

SAMBANDHA

7 Purposes of ISKCON vis. à vis. Quality Objectives

Generic Objective 2

Connected Depts

Specific Objective

Result 2012-13

JSD

to ensure more than 70% of JSD graduates join the mentor system.

50/ 70 i.e., 71%

To propagate a consciousness of Krishna as it is revealed in the BhagawatGita and SrimadBhagawatam.

To ensure minimum 70% students pass the exam.

108/143 i.e., 76%

BACE


Gbc strategic planning network

SAMBANDHA

7 Purposes of ISKCON vis. à vis. Quality Objectives

Result 2012-13

Generic Objective 3

Connected Deptts

Specific Objective

Increase the devotee satisfaction levels in Yatra by 10%

Dhamyatras

13.76%

To bring the members of the Society together with each other and nearer to Krishna, the prime entity, and thus to develop the idea, within the members, and humanity, at largo, that each soul is part and parcel of the quality of Godhead (Krishna).

Sunday festival and festivals

Increase devotee satisfaction during Sunday festival and other festivals by 10%

13.7%

To ensure the minimum satisfaction level should be more than 70%

Counselor/Mentor System

78.32%

Kitchen

Improve Devotee Satisfaction Levels by 10%

13.08%


7 purposes of iskcon viz a viz quality objectives

SAMBANDHA

7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 4

Connected Deptts

Specific Objective

Result 2012-13

To teach and encourage the sankirtan movement, congregational chanting of the holy name of God as revealed in the teachings of Lord Sri ChaitanyaMahaprabhu.

Increase no. of participants in HarinaamSankirtan & JagannathRath Yatra programs (no. of food plates)

Harinaam Sankirtan, Jagannath Rath Yatra

166.7%


Gbc strategic planning network

SAMBANDHA

7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 5

Connected Deptts

Specific Objective

Result 2012-13

% Increase in devotee satisfaction levels by 10%

Deity Services

15.81%

To erect for the members and for society at large, a holy place of transcendental pastimes, dedicated to the Personality of Krishna.

Improve devotee satisfaction wrt campus cleanliness

Maintenance

13.90%

(a) Reduce Lead Time for giving Donation receipts & gifts during Janmashtami?, (b) Reduce followup time for bounced cheques

30%

Accounts


Gbc strategic planning network

SAMBANDHA

7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 6

Connected Deptts

Specific Objective

Result 2012-13

With a view towards achieving the aforementioned Purposes, to publish and distribute periodicals, magazines, books and other writings.

Distribution of books in Book marathon > 1Lac

1.2 Lac

Book Distribution


7 purposes of iskcon viz a viz quality objectives1

SAMBANDHA

7 Purposes of ISKCON viz-a-viz Quality Objectives

Generic Objective 7

Connected Deptts

Specific Objective

Bring the members closer together for the purpose of teaching a simpler and more natural way of life.

Achieve self-sustenance of farms

Farm Projects

This is outside the purview of current Temple ISO system


Roles resp book distribution

Roles & Resp.- Book Distribution

SAMBANDHA

RACI Matrix at Activity Group Level


Roles resp temple maintenance

SAMBANDHA

Roles & Resp.- Temple Maintenance

RACI Matrix at Activity Group Level


Roles resp temple kitchen

SAMBANDHA

Roles & Resp.- Temple Kitchen

RACI Matrix at Activity Group Level


Processes manuals for departments iso

ABHIDEYA

Processes Manuals for Departments (ISO)

Process Manuals & Records for each of these Departments have been created.

For details please mail us at:

[email protected]


Survey findings general form

PRAYOJANA

Survey Findings- General Form

Based on a survey of 275 devotees and temple visitors


Survey findings congregation form

Survey Findings- Congregation Form

PRAYOJANA

Based on a survey of 200 Congregation Devotees


Survey findings congregation form1

Survey Findings- Congregation Form

PRAYOJANA

  • Satisfaction Levels for Temple Programs>House Programs

  • Satisfaction Levels for Counselor System are highest (91 %)

  • Satisfaction Levels for Miscellaneous services like security check, signages, Crowd Control etc. were lowest (79.66%)


Written suggestions

PRAYOJANA

Written Suggestions


Contents5

CONTENTS

D S A


Strong organizations work on continuous improvement

Strong Organizations work on Continuous Improvement


In order to continuously improve strong organizations have

In Order to continuously Improve Strong Organizations have


Strong organizations have a internal audit body which helps

Strong Organizations have a Internal Audit Body Which Helps


Strong organizations have a internal audit body which helps1

Strong Organizations have a Internal Audit Body Which Helps


On similar lines tdsa proposes

On Similar Lines TDSA Proposes


Functions

Functions :-


It will also help in

It will also help in:


Proposed plan of execution

Proposed Plan of Execution


Step 1 dividing temples in three categories and shortlisting interested ones

Step 1: Dividing Temples in Three Categories, and shortlisting Interested ones:-


Gbc strategic planning network

Tentative System & Standard Requirements For Different Temples

Deity Care

Book Distribution, Preaching etc.

Sadhna Standards

Small Temple

C<100

FT < 10

Kitchen & Other Need of Devotees

Fund Raising

&

Transparent Accounts


Gbc strategic planning network

Tentative System & Standard Requirements For Different Temples

Deity Care

Book Distribution, Preaching etc.

Sadhna Standards

  • Medium

  • Temples

  • C: 100-1000

  • FT: 11-25

Kitchen & Govinda’s

Fund Raising

&

Transparent Accounts

Maintenance

Devotee & Newcomer care


Gbc strategic planning network

Tentative System & Standard Requirements For Different Temples

Deity Care

Book Distribution, Preaching etc.

Sadhana Standards

  • Big Temple

  • C >1000

  • FT > 25

Fund Raising

&

Transparent Accounts

Kitchen & Govinda’s

Devotee & Newcomer care

Maintenance

Public Relation & Govt Connection


Most important

Most Important


Step 2 training of temples in system creation

Step 2:Training of Temples in System Creation


Step 3 auditing by sabda

Step 3: Auditing by SABDA


Implementation

Implementation

If you need assistance in implementing systems in your temple please contact us at: [email protected]


Contents6

CONTENTS

D S A


Gbc strategic planning network

  • ISKCON Resource Directory

TDSA


Please visit http iskconinfo com

Please visithttp://iskconinfo.com/


Contents7

CONTENTS

D S A


Gbc strategic planning network

  • ISKCON Community Manager

TDSA


Video presentation

Video presentation


Contents8

CONTENTS

D S A


Gbc strategic planning network

  • GBC RESOLUTIONSSEARCH ENGINE

TDSA


Gbc strategic planning network

SEARCH RESULTS FOR DEPARTMENT: Book Distribution/ BBT


Gbc strategic planning network

Let us go to:

ADVANCED SEARCH TAB


Gbc strategic planning network

A no. of Search Criteria are available in Advanced Search


Gbc strategic planning network

READY FOR A SEARCH !


Gbc strategic planning network

MULTI DEPTT. &

NATURE SEARCH


Gbc strategic planning network

LET US READ A RESOLUTION’S FULL TEXT


Implementation cost

Implementation cost

ISO - Standardization


Implementation cost1

Implementation cost

ICM


Implementation cost2

Implementation cost

GBC Resolutions website


Gbc strategic planning network

For any assistance please

email us at:

[email protected]


Lets move towards making iskcon stronger organizationally hare krishna

Lets move towards Making ISKCON stronger Organizationally Hare Krishna….


Gbc strategic planning network

Hare Krishna


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