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[Client] Presentation. [Date]. Full Scale Loss Prevention Programs Royalty Assurance Business Standards Evaluations. Audits Mystery Shopping LP Hotline. LP Awareness Visits Video Reviews LP Director Investigations. Loss Prevention Program Components. Sample Audit. Sample LP Audit.

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Client presentation

[Client] Presentation

[Date]


Client presentation

  • Full Scale Loss Prevention Programs

  • Royalty Assurance

  • Business Standards Evaluations


Loss prevention program components

Audits

Mystery Shopping

LP Hotline

LP Awareness Visits

Video Reviews

LP Director

Investigations

Loss Prevention Program Components


Sample audit

Sample Audit

Sample LP Audit


Sample quality assurance audit

Sample Quality Assurance Audit

QA Audit


Loss prevention network

Loss Prevention Network


Royalty assurance

Royalty Assurance

A program designed to prevent financial loss caused by underreporting of sales, operational non-compliance and other fraudulent activities committed by franchisees.


Royalty assurance objectives

Royalty Assurance Objectives

  • Insuring net sales are reported accurately.

  • Royalty and advertising fees remitted correctly.

  • Franchisees are in compliance with franchisor’s policies and procedures set forth in the Franchise Disclosure Document.


Business standards evaluations

Business Standards Evaluations

  • Operational and Program compliance audits

  • Menu compliance audits and food preparation mystery shops

  • Unannounced facility inspections

  • Customer service mystery shops

  • Out-of-stock inspections

    You will receive documented reports and photographic evidence of findings.


Client presentation

  • Mystery and Integrity Shopping

  • Bar Spotting

  • Data Collection

  • Customer Satisfactions Surveys

  • Crowdsourcing / Crowd Projects


Mystery integrity shop

Mystery / Integrity Shop

Mystery Shop Form


Mystery integrity shop form

Mystery / Integrity Shop Form


Industry verticals

Industry Verticals

  • Retail

  • Restaurant

  • Automotive

  • Hospitality

  • Gaming / Casino

  • Franchisors / Franchisees


E forms

E-Forms

You can use our software for more than just mystery shopping and data collection.

  • Checklists

  • Reports

  • Internal audits

  • Employee training

  • Human Resources


Real time useful results

Real-Time Useful Results

  • Hundreds of reports that allows us to pull results on virtually any piece of data collected.

  • Reporterator - custom report building function

  • Trigger functions

  • AIM / MAP


Dashboards

Dashboards

When logging into the Sherlock system, you will see a snapshot of shops completed for that month or for your own custom date range.

Sherlock has 5 custom dashboards to choose from displaying different types of reports from trending to geographic, etc.


Reporting

Reporting


Reporting1

Reporting


Reporting2

Reporting

Map-tastic


What sets us apart

What sets us apart?

  • International presence; satellite offices in Las Vegas, India, Turkey, Italy, France and Argentina.

  • Nevada

  • Licensed Private Investigators

  • We are able to provide a full scale outsourced customer service and loss prevention operation and everything in between.

  • We’re not into sales. We’re into logic and building relationships.


Contacting us

Contacting Us

Tom Mills, CEO of HS Brands International

[email protected]

800.723.1150 x 114

Mike Mershimer, COO of HS Brands International

[email protected]

800.723.1150 x 121

Michael Mills, Vice President of Sales

[email protected]

800.723.1150 x 303

www.HSBrands.com


Partial client list

Batteries +

Bellagio Resort and Casino

Cartier

CVS

Domino’s

Dunkin’ Donuts

Friendly’s

GNC

Hyatt Gaming

Jiffy Lube

Johnny Rockets

LG

The Light Group

National Amusements

Oakley

Olympia Sports

Papa John’s

ProPark Valet

Quiznos

Ripley’s Believe It or Not

Spencer’s Gifts

Tedeschi’s

Treasure Island Resort and Casino

Vans

Westin Hotels

Wolfgang Puck

Partial Client List


Testimonials

Testimonials

I strongly recommend The Mershimer Group division of HS Brands for loss prevention services. They provide a unique and valued expertise that fills an important need for our company. They understand our business and are dedicated to providing diligent and professional services, both for company and franchised operations. Their reports are clear and actionable and their attention to detail creates a solid record for any later dispute resolution requirements. Whether the circumstances are urgent or routine, they never fail to accommodate our needs.

Bob S., VP - General Counsel, Friendly's Ice Cream

HS Brands continues to demonstrate a high level of professionalism, service, and flexibility. Since beginning our working relationship, they have continually shown that they are a company with our best interests in mind, and they are there to help us improve our guest experience month in and month out. While we initially began using them for our customer service shops, they have also been instrumental for our loss prevention team with their integrity shopping service and experience.

Like many other retailers, there are times when our priorities shift and we need HS Brands to quickly shift gears for us. They’ve done so every time we’ve asked, and they’ve done so willingly and without hesitation. They are a vendor partner we know we can rely on to help us improve our guest experience, and keep improving our business. We’ve seen positive results year over year in our guest service, and HS Brands and their dedication to providing top notch service and reporting has been a big part of our strategy for improvement.

Scott H., Senior Director of Operations at Spencer's Gifts


Wrap up

Wrap Up

Questions?


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