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People Asset Management. Nov 2012 Working together with Northumbria University. People Asset Management:-OH Team. Trevor Le Grove Senior Occupational Health Adviser Sue Lambert Occupational Health Administrator Joyce Goundry Staff Occupational Health Administrator Michael Sharp

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People Asset Management

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People asset management

People Asset Management

Nov 2012

Working together with

Northumbria University

People asset management oh team

People Asset Management:-OH Team

Trevor Le Grove

Senior Occupational Health Adviser

Sue Lambert

Occupational Health Administrator

Joyce Goundry

Staff Occupational Health Administrator

Michael Sharp

Clinical Operations Manager

Briefing contents

Briefing Contents

  • The University priorities for Occupational Health provision

  • Introduction to PAM

  • The role of occupational health

  • Rehabilitation, Absence, Health Surveillance

  • Question time

Occupational health

Occupational Health

  • The University focus for Occupational Health: building on the existing provision

  • Providing added emphasis on Wellbeing and preventative support

  • Providing on-site provision

  • Promoting and supporting the on-going health and wellbeing of staff

Occupational health1

Occupational Health

Main priorities for the service are:

  • To promote and protect the health and well-being of staff to create a healthier/happier and productive workforce.

  • Proactively manage sickness absence.

  • Provide early intervention and rehabilitation to help reduce absence.

  • Support employees in feeling fitter and active longer.

  • Measure performance and provide regular reports to HR and senior managers.

  • Provide an excellent clinical service with consistent, impartial and reliable support.

People asset management ltd

People Asset Management Ltd

Formed in 2004 the business supports over 400,000 employees and provides a full range of occupational health services:

  • Absence management and rehabilitation,

  • Health promotion,

  • Health surveillance,

  • Management support,

  • Wellbeing & EAP.

People asset management

Optimum Delivery Model

Our Services

The University currently works with PAM to provide occupational health advice. The University continues to access both physiotherapy and counselling services with our existing suppliers.


National Clinic Network

Our experience

Our Experience

  • 20 years experience in providing medical advice, operational management and employment law advice.

  • Identified gaps, review health needs in services & work in partnership

  • Empathise with business challenges delivering pragmatic solutions

People asset management s approach

People Asset Management’s approach

  • PAM’s Occupational Health services manage the effect of work on health and health on work.

  • We concentrate on employee performance, wellbeing, fitness, rehabilitation, suitability and safety issues linked to health at work.

  • We aim to provide clear pragmatic advice that our clients and employee’s understand and value.

People asset management

Best Practice in the NHS

Clinical Governance

Consultation policy

Consultation Policy

  • We operate to our consultation policy in order to ensure consistency of service

  • Employees and managers can access this

  • It is there to protect and advise everyone

    • Employee

    • Employer

    • Clinician

Reducing sickness absence strategy

Reducing Sickness Absence Strategy

People asset management

Management Information

IT System - OHIO


Future state referring

Future State:-referring

Referral time scale

Referral Time scale

People asset management

Health surveillance & vaccination recalls with recall date and traffic light warning system

Making a referral

Making a Referral

  • Meet the employee to discuss health issues

  • Make any adjustments to support the employee complete ALL appropriate risk assessments.

  • When a referral is required then:

  • 1.Complete the referral process via our online OHIO system

  • 2.Advise and discuss with employee of your intent to refer (Incomplete referral forms will be returned)

Making a referral1

Making a Referral

  • Gather supporting paperwork, scan

    and save to your desktop

  • Decide which type of Referral you

    wish to make

  • Complete the relevant Referral form, previously

    saved to your computer

  • On Welcome page, click the Make a

    Referral button.

3 key questions

3 Key Questions

For EVERY referral the OHA should always know from the manager:

  • Why is the referral being made?

  • What can be done & what has been done to resolve the matter in question?

  • Any additional information that may have a bearing on the consultation?

A good occupational health report

A good occupational health report

  • Provides advice with scope to manage

  • Does not tell how to manage

  • Is evidence based, checklists, HADS, assessment updates

  • Tells management new information

  • Is clear and understood by managers

  • Advice is practical, specific and “operationally feasible”

An example

An example

  • An employee can return to work on light duties.

  • An employee can return to work with the following adjustments,

    • Lifts up to a maximum 15kg

    • Week 1 expect 50% productivity

    • Week 2 expect 75% productivity

    • Week 3 100% productivity

    • Return to work is subject to the above adjustments being operationally feasible and in discussion with the line manager.

Impartial advice

Impartial Advice

As specialists the OHA will provide clear practical advice even if the answer to the question is not as the employee or manager may desire.

It is an independent unbiased opinion.

Both Employees & Employer must Trust the opinion of the OH Department & work together to support a return from absence or a reduction in absence and improvement in Wellbeing.

People asset management

Health Surveillance

  • Consistent Delivery

    • Standard operating procedures / governance

    • Risk based

  • Efficient planning of recall programme

    • Planned to minimise disruption to operational activity

    • Maximise efficiency by grouping employees

  • Clear & concise reporting format

  • Use of MI to identify trends

  • Safe & Legal compliance

Health Surveillance

People asset management

Management Information

Added Value

RSS News Feeds providing regular and frequent updates

National health campaigns updated monthly

Quarterly Newsletter (Compass) providing health & wellbeing information

PAM ‘Medicine Chest’ providing 9000 pages of health advice and information

Links to other services e.g. EAP and online pre-placement screening



Support is available from

the OH Team -

Sue Lambert

Occupational Health Administrator

Health Centre

Sutherland Annexe

0191 227 (4033)

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