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New Zealand Airports Conference Upskilling our Industry. Aviation Tourism Travel Training Organisation – October 2009 Katyanna Staveley. Who is ATTTO? What and how do we do what we do? NZQA Why train? What are the benefits? National Certificate in Business Kia Ora Mai Programme Q&A.

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New zealand airports conference upskilling our industry

New Zealand Airports Conference

Upskilling our Industry

Aviation Tourism Travel Training Organisation – October 2009

Katyanna Staveley


New zealand airports conference upskilling our industry

  • Who is ATTTO?

  • What and how do we do what we do?

  • NZQA

  • Why train? What are the benefits?

  • National Certificate in Business

  • Kia Ora Mai Programme

  • Q&A


New zealand airports conference upskilling our industry

Who is ATTTO and what do we do?

  • ITO covering Aviation, Tourism and Travel sectors

  • Tertiary education & training sector

  • Staff based in AKL, WLG, CHC, BHE, ROT

  • Develop Nationally recognised qualifications

  • Promote training, careers & provide leadership


New zealand airports conference upskilling our industry

Developing Qualifications

  • Write Unit Standards

  • Work with an Industry Advisory Group to develop relevant qualifications

  • Distribute our qualifications to providers and workplaces

  • Support and Monitor


New zealand airports conference upskilling our industry

NZQA-New Zealand Qualifications Authority

  • Unit Standard based

  • Credits on a national framework

  • Individual passport

  • Levels 1-10


New zealand airports conference upskilling our industry

Why Train?

  • ‘The only thing worse than a trained staff member, is an untrained staff member who stays’. unknown

  • Happy staff=Happy Customers=Happy Stakeholders

  • And..

  • Staff Retention

  • And..

  • Increased productivity by 5-20%


New zealand airports conference upskilling our industry

The Aviation Sector


New zealand airports conference upskilling our industry

Who are we already working with?

  • Auckland Airport

  • Christchurch Airport

  • Safe Air

  • Air New Zealand

  • Nelson Airport

  • Queenstown Airport

  • Airways

  • RNZAF

  • CEC

  • General Aviation Businesses


New zealand airports conference upskilling our industry

National Certificate in Business-

First Line Management


New zealand airports conference upskilling our industry

Who’s it for?

KiaOraMai is a workbased training programme conducted over 4 months, for entry level employees in the service sectors


New zealand airports conference upskilling our industry

Creating consistent, positive, uniquely

New Zealand customer experiences

Every-time, everywhere for every customer in New Zealand


New zealand airports conference upskilling our industry

KiaOraMai Graduates

  • They’ll have the skills and knowledge to provide great customer service

  • Understand the values of Manaakitanga and Kaitiakitanga

  • Know why people come to you and what they are expecting

  • Will have unit standards (21 credits) towards a national qualification

You’ll know they know it –

because you have to sign them off!


How does it work

Employer

How does it work?

Service Centre

www.kiaoramai.co.nz

0800 292929

Module 2

Module 3

Module 1

On Job Training

Off Job Training at a reputable provider

Workshop 2

Workshop 1

Employer sign off to

Service Centre

KiaOraMaiCertificate


What s in it for my business

What’s in it for my business?

  • Makes induction of new employees easy – provides a consistent approach and outcomes

  • Helps up-skill in service faster, based on your business’ service story

  • Compliments you own induction training

  • Saves you time in getting new employees up to speed.


New zealand airports conference upskilling our industry

Why KiaOra Mai?

Industry told us

  • To establish a consistent standard for entry level employees in the service sector

  • To provide training that will help New Zealand benefit from major opportunities like the RWC

  • And supporting ongoing business capability to train staff is a key part of the Hospitality and Tourism Work Force Strategy 2015


And because

And because

  • Tourism earnings in 2007 were $20 billion

  • From Accommodation; Food and beverage; Air passenger transport; Other passenger transport (rentals, bus, trains, etc) Retail sales; Events; Other tourism products (Events, Casino/gaming, tour operations including sightseeing, attraction, cultural attractions, adventure, visitor information)

  • And in 2007 over 180,000 people worked in these sectors

    Information from the Tourism Satellite Account


Who developed kiaoramai

Who developed KiaOraMai?

Developed by the Service Industries Training Alliance (SITA) and the Tourism Industry Association (TIA)


Who s helping

Who’s helping?

Ministry of Tourism and Te Puni Kokiri helped fund the programme development

Tertiary Education Commission are supporting the delivery of the programme


New zealand airports conference upskilling our industry

Career Pathways


New zealand airports conference upskilling our industry

www.attto.org.nz

QUESTIONS?


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