1 / 34

Quality Improvement in Support Processes

hansel
Download Presentation

Quality Improvement in Support Processes

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    1. Quality Improvement in Support Processes Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    2. Agenda Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    3. Me Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    4. Allegheny Energy Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    5. Recent Growth Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    6. Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    7. Diversified – 1.4 million customers serving 3 million people in 5 states. S&P 500 Company – Traditionally electric utility now diversified, power generation, delivery, recently purchased gas operations & acquired Merill Lynch’s Global Energy Markets – vaults us into worldwide energy commodities. Diversified – 1.4 million customers serving 3 million people in 5 states. S&P 500 Company – Traditionally electric utility now diversified, power generation, delivery, recently purchased gas operations & acquired Merill Lynch’s Global Energy Markets – vaults us into worldwide energy commodities.

    8. IT Support Center Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    9. Quality Philosophies Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    10. Which one is right? Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    11. If you can count it, you can improve it! Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    12. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    13. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    14. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    15. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    16. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    17. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    18. Case 1 – Inadequate Information Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    19. Case 2 – “Top Dogs” Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    20. Case 2 – “Top Dogs” Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    21. Case 2 – “Top Dogs” Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    22. Case 2 – “Top Dogs” Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    23. Case 2 – “Top Dogs” Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    24. Case 2 – “Top Dogs” Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    25. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    26. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    27. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    28. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    29. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    30. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    31. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    32. Case 3 – Break/Fix SLA Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    33. If you can count it, you can improve it Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

    34. John R. McCune Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do, Welcome Marketing Your IS Shop – what we do at AE NOT ITIL, Not CObIT, Not Best Practice – This is what we do,

More Related