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International Economics and Trade Correspondence. 外贸英语函电. Unit 8 Complaints and Adjustments. Learning Objectives:. Students are able to understand the general structure of writing complaints and adjustments;
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International Economics and Trade Correspondence 外贸英语函电 Unit 8 Complaints and Adjustments
Learning Objectives: • Students are able to understand the general structure of writing complaints and adjustments; • Students are able to state the problems directly, give enough facts and end the writing positively; • Students are able to apply the useful expressions in writing; • Students develop the competence in analyzing and solving the problems
Step 1: Case study: Writing Task 宁波益佳玩具进出口公司,是一家拥有自营进出口权的外贸型生产企业,有着十五年的OEM生产历史,产品资源丰富,品类繁多,主要客户有迪斯尼、WALMART、KFC、可口可乐等。公司依托于常年生产高标准外贸订单的质量控制体系、雄厚的设计开发能力，为不同的客户提供最适合的产品和服务。公司目前拥有工人150余人，专业设计师8人.公司主要提供以下产品和服务：企业促销赠送类玩具产品；婴幼儿专用的毛绒产品系列（玩具、毯子、枕头等等）；家居系列毛绒产品（餐巾盒套、毛绒凳子、卡通镜框等等）；各种款式的有声和无声的动物毛绒玩具。
Step 1: Case study: Writing Task • Case1: • 2007年5月20日公司收到一客户电子邮件形式的投诉 • 请以公司业务员Frank的名义回一封邮件，妥善解决此事。希望对方能接受此订单，因为已经完成了订单的85％的生产。表达自己很重视提供高质量的产品，但有时候样品之间的细微的色差是被允许的。希望客户能劝说零售商接受此批货物。如果对方确实不能接受，则自己公司只能放弃完成的产品，购买新的原材料，重新生产，而这需要一段时间。
Step 1: Case study: Writing Task • Case 2 • 作为益佳玩具有限公司的采购员，2008年4月你从越南某公司采购3万个牛仔草帽，准备出口到美国供一客户节日狂欢销售。收到货物后发现帽子的数量不对，其中的十六箱各少了20顶帽子，现给对方发一封邮件投诉上述事实，要求对方立即纠正，补发缺少的数量。 • 越南公司的联系方式是： • Mr. Hu Weihua • 11/15 Nguyen Oanh St., Ward 10, Go Vap Dist., HCMC • E-mail: deanson@yeah.net • Phone: (84-8) 9896453
Step 2、Writing Guide • 1、什么情况下写投诉和索赔信函 • 2、买家在发现货物有问题时应该怎么做？ • 3、投诉/索赔内容的信函应该包含哪些方面？ • 4、解决投诉/索赔内容的信函包含哪些方面？ • 5、 如果拒绝索赔，卖主回复时应该注意哪些方面？
Steps 6:Language Points in the Test: Case study • 1: plush a fabric with a nap that is longer and softer than velvet n. 长绒棉 • This plush pug-dog is a new product. Many people like to buy it. • 这个长毛绒狮子狗是一个新产品，许多人喜欢买它。 • 2: unavoidable impossible to avoid or evade adj.不可避免的 • I'm afraid that kind of problem is unavoidable in mass production. • 恐怕这样的问题在大批量生产中是难免的。 • 3: dye color with dye v. 给…上色; 着色 • They used only natural pigments to dye the wool. • 他们只用天然颜料染毛织品。
Steps 6:Language Points in the Test: Case study • 4: professional of or relating to or suitable as a profession; a person engaged in one of the learned professions职业的, 专业的 • You had better get professional advice before buying stocks. • 你在买股票前, 最好听听行家的意见。 • She is a real professional. 她真内行。 • 5: approval acceptance批准,认可,同意 • We should submit our plans to the council for approval. • 我们应该向理事会提交计划以求批准。 • I hope the arrangements meet with your approval. • 我希望这些安排会得到你的同意。
Steps 6:Language Points in the Test: Case study • 6: color difference n. 色差 • 7: production cycle 生产周期 • 8: make delivery of the goods 发货 • take delivery of the goods 提货 • 9: peak/high/rush season 旺季 • dead/ dull]season/low 萧条季节, 淡季 • 10: cowboy straw hat 牛仔草帽 • 11: short-delivered 短装的 short delivery n.短交；缺交 • We have file a claim against you for the short delivery of 15 cases. • 我们已向你方提出索赔短交货15箱。 • 12: short-shipped short shipment n.短装；装载不足
Steps 6:Language Points in the Test: Case study • 13: dispatch send away towards a designated goal派遣, 调遣, 发送 • We'll dispatch your order today, Madam, without fail. • 夫人，今天我们必定发送你的定货。 • 14: mishandling management badly or incompetently 不正确操作；装卸不慎 • They will lodge a claim against shipping company for the mishandling of the cartons. • 15: bear have, be liable to 负担, 忍受 • The seller should bear the penalty if he can’t deliver the goods within 15 days. • 卖主需要交罚金若不能在15天内交货。
