FTA State Programs Meeting Accessing Resources from the National Center for Mobility Management A partnership of

1. FTA State Programs Meeting Accessing Resources from the National Center for Mobility Management A partnership of

2. Today’s Agenda • Overview of the State of Mobility Management • Introduction of the new National Center for Mobility Management • Discussion – Questions Session Moderator: Mr. Doug Birnie, FTA

3. Goals of Mobility Management • Create partnerships • Use partnerships to enhance travel options for customers • Multiple levels of mobility managers • Institutional/policy mobility managers • Operational mobility managers • Individual system mobility managers • Developing ways to effectively communicate http://www.apta.com/resources/hottopics/mobility/Pages/default.aspx

4. Mobility Management Makes Sense… • Demand. Numbers of riders increasing. • Flexibility. Public transit recognizes the importance of multi-modal services. • Quality of Life. Connections with health, employability, and livability – especially for Veterans. • Economic. Market-driven services, improves efficiency. • Customer-Focused. Involving riders and other community members in the design of services

5. Economic Impact • Denver, CO RTD: mobility mgmt savings -Vanpool programs: $690,000 -Taxi user side subsidy: $1,483,000 • Southeastern Michigan: SMART -Community Partnership Program saved $ 2.7 million(2002 figures) • Portland, OR: Tri-Met & Ride Connection -As mobility manager for special needs riders, Ride Connection saved Tri-Met $ 1.973 Million in FY 2001 From J. Burkhardt http://www.apta.com/resources/hottopics/mobility/Documents/Business-Case-for-Mobility-Management.pdf

6. Benefits of Mobility Management • Complements fixed-route public transit service • Coordinates an array of multimodal options • Promotes a business strategy by forming alliances among public and private organizations • Provides an opportunity to improve the performance of public transportation • Enables a focus on topics such as Medicaid-funded transportation

7. Leverage Resources through the NCMM to Extend Your Mobility Management Programs

8. About the NCMM • Launched in early 2013 • Jointly operated by three national organizations: • Easter Seals • American Public Transportation Association • Community Transportation Association of America • Through a cooperative agreement with the Federal Transit Administration, U.S. DOT

9. NCMM Mission To support FTA grantees, mobility managers, and partners in adopting proven, sustainable, responsive, and replicable models related to: • transportation coordination • mobility management • one-call/one-click transportation

10. Key Activities • Implement effective communications • Create technical assistance and training network • Identify and document promising practices in mobility management • In coordinated planning • In coordinated service delivery • In one call–one click services • In multiple levels of mobility management

11. Mobility Management Information and Practices (MMIP) Database • Identify and document best practices • Establish repository of State and community profiles • Facilitate interactivity via searchable database features • Update content continuously • Produce a “State of Mobility Management” annual report

12. Communications and Outreach • Website that integrates current mobility management work across partners • Easter Seals MMILC program • CTAA – former NRC coordination and PFMM program • APTA – Mobility Management Practices & Committee • Listservs building on Partnership for Mobility Management (PFMM) • Newsletters • Targeted articles and informational pieces in related publications

13. Technical Assistance • Training and Products • Information briefs • Volunteer peer network (field experts) • Training workshops (Design Thinking for Mobility) • Local Technical Assistance Plans (Descriptions of TA Interventions so that other communities can replicate strategies)

14. Technical Assistance Focus • Driven by existing environmental scan and knowledge • Topics include: • Implementing performance measurement systems • Establishing community partnerships • Leveraging technology • Implementing cost allocation systems and decision-making • Medicaid-funded transportation

15. Regional Communication Liaisons • Match five Regional Communication Liaisons (Center Staff) to each FTA region • Provide quarterly communication exchanges between the RLCs and the field • Conduct Webinars and outreach across regions • Serve as the “go to” person for TA requesters

16. Support CCAM • Support Coordinating Council on Access and Mobility (CCAM) Strategic Action Plan • Assess current practices across CCAM members • Identify needs • Implement plans and processes related to needs

17. Evaluation • Continuous formative and summative assessment • Use learning to inform the field

18. This is Our Focus To be successful, mobility management requires three basic elements: 1) Collaboration among public and private transportationproviders, 2) Coordination of information and services, and 3) Effective communication, planning and service design with customers.

19. Contact UsCo-Directors • Judy Shanley, Easter Seals, jshanley@easterseals.com • Carolyn Jeskey, CTAA, jeskey@ctaa.org • Rich Weaver, APTA, RWeaver@apta.com