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Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
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What is 'Quality Management' Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. It is also referred to as total quality management (TQM).
Benefits of quality management systems Implementing a quality management system affects every aspect of an organization's performance. Two overarching benefits to the design and implementation of documented quality management systems include: 1. Meeting the customer’s requirements, which helps to instill confidence in the organization, in turn leading to more customers, more sales, and more repeat business 2. Meeting the organization's requirements, which ensures compliance with regulations and provision of products and services in the most cost- and resource-efficient manner, creating room for expansion, growth, and profit
Elements and requirements of a quality management system The organization’s quality policy and quality objectives ● Quality manual ● Procedures, instructions, and records ● 1. Data management 2. Internal processes 3. Customer satisfaction from product quality 4. Improvement opportunities 5. Quality analysis
Meet the best management consultant Don Swift is an expert in the management of the human side of business. His business is helping businesses understand and implement appropriate policies, procedures, and systems that address each organization’s needs in human resources and quality management.
