Pgf follow up procedure
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PGF follow up procedure. 1 . What’s required Contract specifications - Follow up each brief, full & facilitation interventions -1, 3, 6, 12 months after discharge -Screen? 3, 6, 12 months if appropriate -Self care including suicide check

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PGF follow up procedure

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Pgf follow up procedure

PGF follow up procedure

  • 1. What’s required

    • Contract specifications

      -Follow up each brief, full & facilitation

      interventions

  • -1, 3, 6, 12 months after discharge

  • -Screen? 3, 6, 12 months if appropriate

  • -Self care including suicide check

  • -Calls range from 2 mins to 30 mins duration


  • Pgf follow up procedure

    2.What we offer:

    During Treatment

    Ring at 1, 3, 6, 12 months after onset of treatment or when requested

    Provide ongoing support during treatment

    Provide continuity of care – same counsellor calls each time

    Relationship established prior to discharge

    Makes participation more likely after discharge

    Allows for interim safety checks upon request by counsellors

    (ie suicide alert support)

    PGF follow up procedure


    Pgf follow up procedure1

    After the completion of treatment

    1 month follow-up can be helpful if clients have dropped out of treatment due to a slip

    Some clients re-engage with counselling when contacted via f/up – to date this is around 15%

    Safety check done – eating, sleeping, other interests

    Contract next call

    Canadian Gambling Screen if appropriate

    PGF follow up procedure


    Pgf follow up procedure2

    3 month follow-up CPGI

    Safety check done

    15%have re-engaged with counselling

    5% wish to be left alone or cannot be reached – most are the latter – to date only 1 person has asked not to be called again

    80% re-contract for next call

    PGF follow up procedure


    Pgf follow up procedure3

    3. How we do it:

    At induction, counsellor asks client to fill out and sign this form

    PGF Follow-up Agreement

    Date:……………………………

    Client Name:………………………………………ID No:…………………………..

    As part of our service we will provide ongoing support to your treatment @ 1, 3, 6 and 12 monthly intervals. We will follow up the same schedule once you have stopped seeing your counsellor. This also helps us in planning better services.

    I agree to receiving telephone calls from PGF as ongoing support for me during and at the end of my treatment to discuss my progress. Information from follow up calls may be passed onto your counsellor.

    (Circle One) YES / NO

    It would be okay to leave a message if I am not available:

    (Circle one) YES / NO

    The best telephone number to use is:

    ………………………………………………..or……………………………………

    Best day to phone would be: (Circle one)

    Monday / Tuesday / Wednesday / Thursday / Friday / Saturday / Sunday

    Best time would be: (Circle one)

    Morning /Afternoon / Evening /Anytime / Weekends

    Comments:…………………………………………………………………………………………………………………………………………………………

    Please keep in touch and let us know if you change your phone number.

    Thank You

    Christchurch Fax No: 03 379 4334

    PGF follow up procedure


    Pgf follow up procedure4

    Sheet is faxed or scanned to Graham

    Graham logs calls to begin in 1 month

    If client not available, reschedules for:

    -Same day, time next week – for 2 weeks – if still no connection

    -The following month – after 2 months – report unable to connect with this client

    PGF follow up procedure


    Pgf follow up procedure5

    4.Difficulties

    Odd hours

    Sometimes necessitates using cell pho

    Counsellors failure to introduce form to clients

    Failure to sell service

    Failure to scan/fax forms to be logged

    PGF follow up procedure


    Pgf follow up procedure6

    Client related

    Unwilling to consent

    Wrong contact information

    Contact information changed

    Requested not to be called

    Unable to be contacted

    Never available

    PGF follow up procedure


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    Frequently asked questions

    What are the most requested times clients request to be contacted?

    ‘anytime’ is most common to date

    How many Follow up calls do you get to do on average a day?

    20 to 25

    On average how many calls do you have to make in order to get through?

    2 to 5 majority to date at first attempt

    PGF follow up procedure


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