Health Literacy and Consumer Roles in Health Care Quality. Judith Hibbard University of Oregon Presented at the Wisconsin Health Policy Forum June 16, 2004. Current health policy aims to strengthen the role of consumers in health care.
Judith HibbardUniversity of Oregon
Presented at the Wisconsin Health Policy Forum
June 16, 2004
There is a growing recognition that our ability to control costs and improve quality will require an effective partnership with informed and engaged consumers.
With an aging population and the increased rates of chronic illness there is an urgent need to support patients in these three roles.
Informed and activated patients represent a tremendous untapped resource within the health care arena
It is a resource we can no longer afford to leave untapped
Significantly higher than expected, Not significantly different than expected, Significantly lower than expected
Getting needed care worrisome.Percent of members who said they had no problem obtaining a personal doctor they like, a referral to see a specialist, necessary care, or timely approvals of care:
Overall Quality of Care and ServicesPercentage of patients reporting very good or excellent
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
What the symbols mean: worrisome.
Fewer mistakes, complications and deaths than expected
Average number of mistakes, complications and deaths
More mistakes, complications and deaths than expected
Decision support tools worrisome.
Easier to use.
Moves person closer to actual experience.
The information is weighted and used in choice.
Literacy: “Captain of the Ship”
55 “vital signs” taken at a visit